Best Western Wilsonville Inn and Suites

Complaint: [redacted] I am rejecting this response because: it is outrageous that a business can endanger the safety and well being of a client who rents a room and then the hotel provides access to this room by another person A simple "I am sorry" can never suffice for the potential safety and danger that they placed both parties into This type of action could have clearly escalated into violence and not just embarrassment It is clear that the hotel does not understand that gravity of the situation and their ultimate responsibility to provide a safe and secure environment for their clients As as for being angry and rude Who would not be angry and rude when the hotel staff provides a key that allows a stranger into your bedroom when you are in bed What would you expect or do yourself if that had occurred to you? As for 10% off of a bill is absolutely nothing that would cause corrective action from an establishment which so carelessly undervalues the severity of the situation $and some useless BW points for a violation of your 4th Admendment Rights which accords a rented establishment the same protection as your home I think not.Sincerely, [redacted]

Good Morning, I would like to resolve the complaint # [redacted] Mr [redacted] Please let me know if I can submit my written response to this email or if not where I can submit it to This guest was highly unsatisfied we did have some issues with his room due to he computer making a error and even though we thought it had been corrected it did not correct itI apologized to this customer offered more than 10% discount and several days worth of BW points to him he declined the offerAfter he declined the offer I did not post it to his billHe stated he would be contacting several different agencies about his stay and I explained to him that was his freedomI did attempt to reconcile with this client but he was very angry and rude to me and my staff Carol S [redacted] General Manager Best Western Wilsonville Inn & Suites Phone- [redacted] Fax- [redacted]

Complaint: ***I am rejecting this response because:What is much more important to me, is that fact that this situation never occurs to another innocent client! I want an assurance that a system has been implemented that would preclude this error from occurring in the further and that concrete safeguards have been instituted to insure this policy I also want an assurance that all employees are trained to insure that this does not occur in the future and that if it does, then that employee and the hotel fully understands and acknowledges the severity of this breach of trust between the client and the hotel.If these conditions are agreed to, I would be willing to accept their offer of 25% and points, however, they need to clarify if the the 25% reduction is for the one day, or for the entire four days I stayed at the hotelIf it for the entire day stay, then I will acceptIf it is for only for one day, then that is not significant enough to make an lasting impression or penalty on the owners and the management to help them understand the potential severity of this incident .Sincerely, *** *** ***

We have attempted to rectify this issue with you 3 times. We are still willing to give a discount and Best Western points for the inconvenience. I have spoken with the owners and we are willing to make the discount a 25% discount and add a additional 500 Best Western points to your stay which is the equivalent of 2 extra night stays. Unfortunately we can not refund the amount of the stay but If you would like we can do the discount and points. Please let me know how you feel about this.Thank You, Carol S[redacted]- General Manager[redacted]

Complaint: [redacted]I am rejecting this response because: it is outrageous that a business can endanger the safety and well being of a client who rents a room and then the hotel provides access to this room by another person.  A simple "I am sorry" can never suffice for the potential safety and danger that they placed both parties into.  This type of action could have clearly escalated into violence and not just embarrassment.  It is clear that the hotel does not understand that gravity of the situation and their ultimate responsibility to provide a safe and secure environment for their clients.  As as for being angry and rude.  Who would not be angry and rude when the hotel staff provides a key that allows a stranger into your bedroom when you are in bed.  What would you expect or do yourself if that had occurred to you?  As for 10% off of a bill is absolutely nothing that would cause corrective action from an establishment which so carelessly undervalues the severity of the situation.  $24 and some useless BW points for a violation of your 4th Admendment Rights which accords a rented establishment the same protection as your home.  I think not.Sincerely,[redacted]

Good Morning,
 I would like to resolve the complaint # [redacted]  Mr. [redacted]
Please let me know if I can submit my written response to this email or if not where I can submit it to.
This guest was highly unsatisfied we did have some issues with his room due to he computer...

making a  error and even though we thought it had been corrected it did not correct it. I apologized to this customer offered more than 10% discount and several days worth of BW points to him he declined the offer. After he declined the offer I did not post it to his bill. He stated he would be contacting several different agencies about his stay and I explained to him that was his freedom. I did attempt to reconcile with this client but he was very angry and rude to me and my staff.
 
Carol S[redacted]
General Manager
Best Western Wilsonville Inn & Suites
Phone-[redacted]
Fax-[redacted]