The guest stayed at the hotel for 2 nights and we charged them only for 2 nights. There was an authorization on their credit card for more than the actual charge, and the guest wanted access to that funds during their stay at the hotel. So we called their bank and sent them a fax asking them to...
release the extra hold. Their bank took care of it for them. We have not charged anything extra to the guest. No refunds will be given
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The card didn’t get put on hold it got charged two extra times by the hotel clerk because the button wasn’t processing she hit it extra times. Which resulted in extra money being taken out of our account, we had to wait for the bank to have the charges fall off to have access to our money.
Regards, [redacted]
[redacted]
The guest stayed at the hotel for 2 nights and we charged them only for 2 nights. There was an authorization on their credit card for more than the actual charge, and the guest wanted access to that funds during their stay at the hotel. So we called their bank and sent them a fax asking them to...
release the extra hold. Their bank took care of it for them. We have not charged anything extra to the guest. No refunds will be given
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The card didn’t get put on hold it got charged two extra times by the hotel clerk because the button wasn’t processing she hit it extra times. Which resulted in extra money being taken out of our account, we had to wait for the bank to have the charges fall off to have access to our money.
Regards, [redacted]
[redacted]