Best Western

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did sign an agreement to pay for any charges against the room; however I did not take anything from the roomThe sheets and pillows were left in a pile on the bed, not the floorIf I had taken them I would have issue in paying for them but I did not take the pillowsI have very nice expensive pillows at home that are not stained like the ones found in the room at the hotelI am not paying for something that I did not take Regards, [redacted]

Response:Guenter & Harry Auto Repair installed new front brake pads and rotors as requested from this customer--as far a we know there was nothing wrong with the job that we did,therefore we deserve to be paid for this job and we were--we will not refund any money to this customer--thank you Genter & Harry

Initial Business Response / [redacted] (1000, 5, 2017/02/06) */ Mrs [redacted] has been calling about a [redacted] hold on her room on 1/25/16-1/26/Mr [redacted] paid cash & gave the front desk a ccd to swipe for a [redacted] damage/incidental depositShe claims he never gave us the card (even though he did & it shows swiped in the computer), then she claims the ccd was charged; now she is claiming the charge was never put back on the cardThe card WAS NOT CHARGED; the money was only heldI spoke to her many times plus I spoke to Mathew, from her bank on Friday 2/3/17, and he verified that the card WAS NOT CHARGED, the money was ONLY being heldI also sent her an email explaining the situation on Friday 2/3/thinking that maybe if she saw the explanation in writing she could understand what was going on betterMathew, from her bank, also said he was going to explain it to herI called our Merchants Services today, 2/6/17, to verify something did not go wrongThey said the hold WAS RELEASED on 2/2/If the hold has not been released, then the issue must be with her bankWe have tried to talk to her about this but she just keeps getting angry and yelling at usI don't think she is really listening or understanding what went onHopefully you can explain it to her, and she will listen to youWE DON'T HAVE HER MONEYTHE CARD WAS NEVER CHARGED 2/22/2/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not say our card was never swipedThe charge was held on our account for days [redacted] had said it should have been taken off in two business daysOur bank said the hotel had to release itThey finally did on The update Friday the 4th of FebOnly after I called them times Final Business Response / [redacted] (4000, 9, 2017/02/10) */ At this point we feel that the matter has been resolvedShe was concerned about the [redacted] being put back in her account, and this was doneI am not sure why the bank said it was not handled properly by usWhen I spoke to Mathew he did not indicate that we were at faultWe have never had any complaints before over this issueWe do have a sign at the front desk stating that it could take 3-business days for the money to be releasedWe understand that this was a difficult time for them, and we are sorry about the misunderstandingPlease tell us how to move forward to close this file Final Consumer Response / [redacted] (2000, 12, 2017/02/22) */

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ---Sorry haven't checked my email in a few daysI got the refund on 9/This is resolvedThank you for all your help

After searching high and low for a company to move my home I finally found the right company for me I have had a horrible experience with my house purchase, but the minute I found this company they were very nice and ready to work with me and my family as of now they have not moved or set my home but in the next week or two it will be done if you're looking for a company to and start working for you I recommend GTS As soon as my whole experience is done I plan on sharing!!

Dear [redacted] I understand that you are frustrated due to the fees we discussed last weekHowever, we had already finalized taking care of all of this by last Thursday after speaking with your sisterThough she was unable to provide any cancellation information, I did e-mail her that we issued a refund to your account as a one time courtesyTo be frank, we were unable to determine whether the cancellation was an oversight due to multiple people being involved in the booking process from your end or if our staff member simply missed itRegardless, we took the hit and refunded you despite the hotel holding that room all night on a sold out weekend for your family member's reservationI am truly disappointed that you didn't even give us the opportunity to address/reply before moving forward with your threats to post negative reviews on [redacted] and via the [redacted] survey process, as we had already issued the refund BEFORE you went to all this troubleOn behalf of our entire team, I would like to apologize for any inconvenience you may have experienced and we hope that your needs have been met at this pointIf I can provide any additional assistance, please don't hesitate to contact me directly at [redacted] Sincerely, [redacted]

The company that the guest worked for negotiated a long term stay rate for it's employees at our property and several others in the areaAs a part of that negotiated rate there were certain terms & conditions associated with it, two of those things being that the rewards points would not be paid, the rate was lowered enough to not be a qualifying rate for points & they would be on a modified housekeeping scheduleAll of this was communicated to each guest with this company at the time of check inThe guest's that asked about rewards points were given the option to pay a higher rate to be eligible for the points, none of the employees chose to do thisWe have had no reports & no evidence of any type of mold issues at our hotelIf Mr [redacted] thought there was something wrong in his room he never informed anyone at the hotelWe were not given any type of doctor's bills or were we informed that he had visited a doctor for something he claims to have encountered here

On May 30, 2016, I refunded the [redacted] credit card The hotel did not collect money from the guest Therefore, [redacted] has to refund the guest.Thanks,GM

I am rejecting this response because: I'm not asking for a refund I'm asking for you not to charge me for the great job that you did cause you inconvenience by locking my car in your shop number one number everyday the car came from that shop its been running hot so not only was I inconvenience by not being able the car but now its a problem was it that did not exist for I brought it to that shop

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @markmotel.com I have visited the with guest more than once about their concerns The night auditor cleaned the June bugs that were outside on the sidewalk and also offered to get any that had gotten inside the room as they were getting settled into the room, they refused serviceLate that evening we did have a lot of June bugs accumulate in town, more than but it is Oklahoma and summerWe did everything the guest would allow us to do to correct this issue

After receiving this letter, it is the first time this issue has been brought to my attentionI did look into the double charge and found that there were two reservations made just with a misspelling of Mr [redacted] last name I did credit back that over charge as of 11/1/ Thank You, [redacted] Manager BEST WESTERN Maritime Inn [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you.

I am rejecting this response because: the manager is not being truthful regarding our conversations or this situation. I do not know how she can say that the bug was "alleged" or that there were no bugs in the room, when we, in fact, brought a live bed bug that was crawling on her hotel's pillow down to the clerk as soon as we discovered itWe did not know (and had no way of finding out anytime soon) at 1:30am if that was the only bed bug or if the room was completely infested so we had to respond and act as if it was infested in order to protect our children and not carry the bugs with us and homeThis included waking up and stripping our children naked in the hallway at 2am to check them for bed bugs, unpacking and drying all of our clothes, abandoning our luggage, and a lost night of sleep for both of usI agree with *** that the night clerk was not sure what to do because she offered no help or advice until we requested it. My friend did use profanity in her conversation with the night clerk but she was justifiably freaked out, frustrated, tired and very upset. Her profanity was not directed at the clerk but rather at the situation. We left our luggage at the hotel to avoid bringing bed bugs home with us. We certainly did not want to leave our nice, expensive luggage there and replace it with cheap *** luggage but we felt we had no choiceBed bug remediation costs thousands of dollars and requires living in a hotel for 3-days. The following morning, we waited for the manager as long as we could but no one that worked there knew when she was coming in and we had reservations in San Francisco and a deadline to meet to return the rental cars before we incurred additional charges so we could not wait around all morning for her to arrive. We left the hotel hours later than we wanted to.For *** to write that I used profanity during any of our conversations is a complete lie. I actually recorded all of my conversations with *** and my conversations with customer care and you will not hear any profanity in either situation and I know that *** knows thatYou are welcome to listen to the recordings and contact customer care to verify that I never sworeI also never "demanded" anything; I only asked *** to help me find a reasonable resolutionI am not looking to make a profit here but rather be reasonably compensated for the extra money we had to spend as a direct result of staying at this hotel, as well as the loss of sleep, anxiety, and significant time I have spent attempting to resolve this situationWhen I did not hear back from the manager, I contacted customer, who actually encouraged me to post reviews about my stay as a way of getting through to ***. It is my right to contact customer care and it is my right to truthfully review my experience at this hotel. When *** finally agreed to a refund, her conditions were that I contact customer care and remove a negative *** posting. I did as she requested, called her to inform her, and she promised to issue the refund in 2-days. Four days later, she had one of her employees, named Carlos, call me and tell me that they didn't believe the post was gone (which is was) and that, "since it had been weeks since the incident" no refund was going to be issued. I work full-time, am married to a firefighter with a very demanding schedule, and have children, after that phone call, I decided that I could no longer spend so much of my time trying to get through to such an unreasonable person. I then decided to contact the Revdex.com and post reviews of my stay in hope that someone could help produce a better result than I could do on my own.Finally, as you can see, her response is very contradictory and a very clear snapshot of what I have been dealing with and why I am so frustrated; first she says that no refund would be given, then she said that she agreed to credit one night, after that she says it would've been given quickly if we hadn't paid through ***, and, finally, she writes that "we are a business that values our guests and would have given her a refund even though there were no bed bugs in the room." I would like to see her follow through with that statement but, unfortunately, I believe, it is just another lieI guess her response to this message will define just how much she "values her guests."Thank you for your time and follow-up.Feel free to contact me if you have any questions

Dear Revdex.com,I contact Merchant Services to verified and the credit card has been creditedPlease check with the Bank.Any questions please let me know.Thank you.Very Respectfully, *** ***

Good afternoon ***,Attached are the pictures with timestamps showing a refund given to *** * ***.As I mentioned over the phone, he was given a credit of $on 7-27-at 5:36PMto a credit card ending in ***This also shows that this card was swiped in office.Cards ending in *** and
*** are both belonging to ***.We have also tried contacting him and have received no response.Please let me know if there are any further questions.Regards,*** ***General Manager CHOBest Western Clermont*** *** **
*** ** ***

Hi my name is *** ***This is my email addressMy complaint has been closed but I wanted to inform you that my complaint #*** has been settled The business returned the money
around a week after I filed the complaintThank you

Initial Business Response /* (1000, 16, 2015/08/25) */
To Whom It May Concern:
This is in response to Mrs***'s complaint from her stay on 6/11/On the morning of 6/12/15, Mrs*** came by the front desk to check out and made the front desk agent aware of the issue with her roomThere
were plenty other rooms available that eveningIf the issue had been brought up right away, our front desk would have happily helped the guest to a room that was up to standardsThe manager did offer a $discount ($with tax) that was accepted and applied on the morning of check out

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

After searching high and low for a company to move my home I finally found the right company for me I have had a horrible experience with my house purchase, but the minute I found this company they were very nice and ready to work with me and my family as of now they have not moved or set my home but in the next week or two it will be done if you're looking for a company to and start working for you I recommend GTS
As soon as my whole experience is done I plan on sharing!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The manager I'd not advise me that he collected the sheets himselfThe lady that called to ask about the pillows said a housekeeper had said the pillows were missingThe manager did not tell me he would check himself or that he even went back to lookI never heard anything more until I called when I seen the chargesYes I signed a contract but I did not think they would charge for items that I did not takeI do not have any pillowsNor did I even want themThey were stained anyway and that's why they were in the pile of sheetsAs I was leaving the hotel room there was a man with a basket two doors down across the hall collecting dirty linenI actually stopped him to ask if I needed to leave the door key card in the room or return it to the desk and he could clearly see that I did not have any pillows with me when I leftI have disputed the charge with my credit card company and I did make a complaint with the best western headquarters but was told this was a billing issue that had to be taken up with the ownerI called the hotel back and they refused to let me speak or give me contact info for the owner nd said they would have him contact me and I still have not heard from the owner.
Regards,
*** ***