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Review: I purchased a surface book laptop from best buy on 10/26 received it on the 30th after a big hassle then after using it for a 24 hrs I found an issue with flickering so I went ahead and returned it and got a new one the problem happened again with the replacement so I kept it for a 3 weeks then took it back before my 30 days return period expires and got a me a new one on 11/26 by then Microsoft issued a new update that fixed that issue on the laptop however I started encountering and keyboard problem and blue screen of death issue so I took it again to best buy to have it replaced AGAIN on 12/10/15 and got new one opened the box installed it and started using it and I usually dont use the light on the keyboard however I tried it and I noticed that some of the top key strip doesn't work then later came back on so I was like it is probably a glich or something normal however it happened few time again and now the light don't wanna come back period, I went on 12/20 which is 10 days after getting a 3rd replacement which I m within the return policy I get denied to return the product that is defective , at this point after going through this hassle either get me a good unit or refund my money and I will get it elsewhere, this is not a small purchase!! This is a 2044.00 plus tax which is a lot of money and I can't waste my money on s defective product

Please honor the contract and the policy that allows me to return a defective unit as long as is within 30 days since I m an elite member how spends so much money with your company

Thank you

[redacted]Desired Settlement: Exchange or give me my money back and I will buy it from the manufacture

Thank you

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Description: Computers Hardware, Software & Services

Address: 3576 Millikin Ave, San Diego, California, United States, 92122


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