bestbuyoptic.com

The business did not contact me or respond to my e-mailsThe business did refund my credit cardRevdex.com:At this time, my complaint, ID [redacted] regarding bestbuyoptic.com has been resolved color="#ff0000">(By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The business did not contact me or respond to my e-mails. The business did refund my credit card. Revdex.com:At this time, my complaint, ID [redacted] regarding bestbuyoptic.com has been resolved.
color="#ff0000">(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

BEWARE of this site...my mom ordered $250 frames and they just straight out burned her and took her money...SCAM SCAM SCAM...you cant get ahold of no represenative what so ever...reported them to the Revdex.com...

Review: I attempted to place an order on July **. While my payment via [redacted] went through, the order on the website did not. I have been charged by [redacted]. I've attempted to contact the company via email and phone (no answer or machine) and no response. Please see [redacted] receipt below.

[redacted] logo Jul **, 2015 15:08:28 PDT

You sent a payment of $98.99 USD to BestBuyOptic

([redacted]



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BestBuyOptic

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Description Unit price Qty Amount

$98.99 USD 1 $98.99 USD

Subtotal $98.99 USD

Total $98.99 USD

Payment $98.99 USD

Payment sent to [redacted]Desired Settlement: Would prefer to be refunded at this point. I don't trust this company to provide the product that I ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for eyeglass frames on October **, 2014. My credit card was charged that same day, and I also received an email from Best Buy Optic that my order (# [redacted]) had been processed and I would receive shipment within 3-7 business days.

More than 7 days have passed. I have not received my shipment. I have made phone calls to Best Buy Optic. My calls have not been answered by an employee, and there is no answering machine or answering service with which to leave messages. I have sent three e-mails to the company inquiring about the status of my shipment. I have received no reply.

I am now concerned that I am the victim of an internet scam.Desired Settlement: I would like the eyeglass frames I ordered in timely manner. If that is not possible, I want a credit card refund.

Consumer

Response:

The business did not contact me or respond to my e-mails. The business did refund my credit card. At this time, my complaint, ID [redacted] regarding bestbuyoptic.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On 6/**/13 I placed an order for a pair of eyeglass frames ($107.90), after waiting twice the longest estimated shipping time without receiving anything I contacted the company to find out what the problem was. It wasn't until then I was told that the item I had ordered was out of stock and no longer available. I was promised a refund. Then upon receiving my credit card statement I was made aware that I had been charged twice for this item ($107.90 x2 - $215.80 total on 6/**/13). They HAD refunded one of the charges ($107.90 on 7/*/13), but there was still a remaining $107.90 charge for an item that I had never received. I made bestbuyoptic.com aware of this and was ignored. After multiple phone calls and emails - none of which received a response - I contacted my credit card company to dispute the charges. Bestbuyoptic.com then REBILLED me $107.90 on 8/**/13 for this item that I never received and never should have been charged for in the first place. All of this while ignoring my attempts to contact them to resolve the issue.Desired Settlement: I would like bestbuyoptic.com to stop attempting to charge my card for this item (that was never received). I'm also filing this complaint to warn any potential customers of this companies shady business practices and non-existent customer service. In 2013, when we trust companies with our credit card information, there's no place for businesses like this.