It is unfortunate that this complaint was filedWe pride ourselves in providing excellent customer service Below is our return policy as well as the Product Description for the item the customer orderedThe product description clearly states the item is non-returnable and to please call before ordering so we may assist in the purchaseWe called the customer when the order was first received for a ***This took place on the day the [redacted] was ordered 11/3/We clarified the cutting wheel type needed and the fact that the machine was non-returnable, the customer accepted the policy and thanked us for our help in providing the correct cutting wheels neededIn the included transcription you will see the message that was sent after our phone conversation about the cutting wheels being changed to a different type and the machine was non-returnableThe machine was delivered and signed for the next day 11/4/There was no further contact from the customer until days laterThe customer told us they had been using the machine for some time and tried to make a cut using 1/2" pipeWe provided information from the manufacturer on a solution to the problemThe customer was then asked to contact the manufacturer because they were past our day policy and the manufacturer could help with any issues they were having with the toolWe even offered to accept a return on the item at 50% return to help resolve the issue, the customer was not satisfied and then filed this complaintWe do not like to have complaint filed especially when the customer knew the return policy and time frame as both were clearly listed on our websiteReturn Policy: Items may be returned within days with authorization by filling out all of the information on our RMA FormRefunds are for the cost of product onlySome items may incur a 20% restocking feeAfter days, the item is subject to manufacturer warranty and must be authorized by a customer service representative by calling ###-###-#### (8AM to 8PM Eastern Standard Time, Monday - Friday) Customer is responsible for one-way shipping on returned itemsCincinnati General Tool Company will pay for return shipping on defective items sent back for exchangeReturn or exchange of an item usually takes two to four weeks to processPlease Contact Us with any questions Description: REMS - [redacted] Pipe Cutter, [redacted] Fast, right angled cutting of pipes with no outer burrThe [redacted] cuts stainless steel, steel, copper, composite and plastic pipes and tubes 1/2" – 4” diameterWith maintenance-free gear, proven universal motor, V, 50–Hz, HPSafety foot operated switchLight and handy, only weighs lbs, stable, distortion-free cast construction for right angled cutting powered cutter wheel and linear advance for fast cuttingPower saving fethrough easy to grip, proven advance-lever and machine screw spindle, robust gearsSupport rollers are made of hardened precision steel mounted in roller and needle bearings Uses REMS special cutter wheels – from through-hardened REMS die-steel, ensuring long service life (sold separately)Returns will no longer be accepted on this item, unless defectivePlease call for more information on this tool before ordering / [redacted] Style Definitions */
It is unfortunate that this complaint was filedWe
pride
ourselves in providing excellent customer service
Below is our return policy as well as the
Product Description for the item the customer orderedThe product description
clearly states the item is non-returnable and to please call before ordering so
we may assist in the purchaseWe called the customer when the order was first received for a [redacted]This took place on the day the [redacted]
was ordered 11/3/We clarified the cutting wheel type needed and the fact
that the machine was non-returnable, the customer accepted the policy and
thanked us for our help in providing the correct cutting wheels neededIn the
included transcription you will see the message that was sent after our phone
conversation about the cutting wheels being changed to a different type and the
machine was non-returnableThe machine was delivered and signed for the next
day 11/4/There was no further contact from the customer until days
laterThe customer told us they had been using the machine for some time and
tried to make a cut using 1/2" pipeWe provided information from the
manufacturer on a solution to the problemThe customer was then asked to contact the
manufacturer because they were past our day policy and the manufacturer
could help with any issues they were having with the toolWe even offered to accept a return on the item at 50% return to help resolve the issue, the customer was not satisfied and then filed this complaintWe do not like to have complaint filed especially when the customer knew the return policy and time frame as both were clearly listed on our websiteReturn Policy: Items
may be returned within days with authorization by filling out all of the
information on our RMA FormRefunds are for the cost of product onlySome
items may incur a 20% restocking feeAfter days, the item is subject to
manufacturer warranty and must be authorized by a customer service
representative by calling ###-###-#### (8AM to 8PM Eastern Standard Time,
Monday - Friday)
Customer is responsible for one-way shipping on returned
itemsCincinnati General Tool Company will pay for return shipping on
defective items sent back for exchangeReturn or exchange of an item usually
takes two to four weeks to processPlease Contact Us with any questions
Description:
REMS - [redacted] Pipe Cutter, [redacted]Fast, right angled cutting
of pipes with no outer burrThe [redacted] cuts stainless steel, steel, copper,
composite and plastic pipes and tubes 1/2" – 4" diameterWith
maintenance-free gear, proven universal motor, V, 50–Hz, HPSafety
foot operated switchLight and handy, only weighs lbs, stable,
distortion-free cast construction for right angled cutting powered cutter wheel
and linear advance for fast cuttingPower saving fethrough easy to grip,
proven advance-lever and machine screw spindle, robust gearsSupport rollers
are made of hardened precision steel mounted in roller and needle bearings
Uses REMS special cutter wheels – from through-hardened REMS die-steel,
ensuring long service life (sold separately)Returns will no longer be
accepted on this item, unless defectivePlease call for more information on
this tool before ordering
It is unfortunate that this complaint was filedWe pride ourselves in providing excellent customer service Below is our return policy as well as the Product Description for the item the customer orderedThe product description clearly states the item is non-returnable and to please call before ordering so we may assist in the purchaseWe called the customer when the order was first received for a ***This took place on the day the [redacted] was ordered 11/3/We clarified the cutting wheel type needed and the fact that the machine was non-returnable, the customer accepted the policy and thanked us for our help in providing the correct cutting wheels neededIn the included transcription you will see the message that was sent after our phone conversation about the cutting wheels being changed to a different type and the machine was non-returnableThe machine was delivered and signed for the next day 11/4/There was no further contact from the customer until days laterThe customer told us they had been using the machine for some time and tried to make a cut using 1/2" pipeWe provided information from the manufacturer on a solution to the problemThe customer was then asked to contact the manufacturer because they were past our day policy and the manufacturer could help with any issues they were having with the toolWe even offered to accept a return on the item at 50% return to help resolve the issue, the customer was not satisfied and then filed this complaintWe do not like to have complaint filed especially when the customer knew the return policy and time frame as both were clearly listed on our websiteReturn Policy: Items may be returned within days with authorization by filling out all of the information on our RMA FormRefunds are for the cost of product onlySome items may incur a 20% restocking feeAfter days, the item is subject to manufacturer warranty and must be authorized by a customer service representative by calling ###-###-#### (8AM to 8PM Eastern Standard Time, Monday - Friday) Customer is responsible for one-way shipping on returned itemsCincinnati General Tool Company will pay for return shipping on defective items sent back for exchangeReturn or exchange of an item usually takes two to four weeks to processPlease Contact Us with any questions Description: REMS - [redacted] Pipe Cutter, [redacted] Fast, right angled cutting of pipes with no outer burrThe [redacted] cuts stainless steel, steel, copper, composite and plastic pipes and tubes 1/2" – 4” diameterWith maintenance-free gear, proven universal motor, V, 50–Hz, HPSafety foot operated switchLight and handy, only weighs lbs, stable, distortion-free cast construction for right angled cutting powered cutter wheel and linear advance for fast cuttingPower saving fethrough easy to grip, proven advance-lever and machine screw spindle, robust gearsSupport rollers are made of hardened precision steel mounted in roller and needle bearings Uses REMS special cutter wheels – from through-hardened REMS die-steel, ensuring long service life (sold separately)Returns will no longer be accepted on this item, unless defectivePlease call for more information on this tool before ordering / [redacted] Style Definitions */
It is unfortunate that this complaint was filedWe
pride
ourselves in providing excellent customer service
Below is our return policy as well as the
Product Description for the item the customer orderedThe product description
clearly states the item is non-returnable and to please call before ordering so
we may assist in the purchaseWe called the customer when the order was first received for a [redacted]This took place on the day the [redacted]
was ordered 11/3/We clarified the cutting wheel type needed and the fact
that the machine was non-returnable, the customer accepted the policy and
thanked us for our help in providing the correct cutting wheels neededIn the
included transcription you will see the message that was sent after our phone
conversation about the cutting wheels being changed to a different type and the
machine was non-returnableThe machine was delivered and signed for the next
day 11/4/There was no further contact from the customer until days
laterThe customer told us they had been using the machine for some time and
tried to make a cut using 1/2" pipeWe provided information from the
manufacturer on a solution to the problemThe customer was then asked to contact the
manufacturer because they were past our day policy and the manufacturer
could help with any issues they were having with the toolWe even offered to accept a return on the item at 50% return to help resolve the issue, the customer was not satisfied and then filed this complaintWe do not like to have complaint filed especially when the customer knew the return policy and time frame as both were clearly listed on our websiteReturn Policy: Items
may be returned within days with authorization by filling out all of the
information on our RMA FormRefunds are for the cost of product onlySome
items may incur a 20% restocking feeAfter days, the item is subject to
manufacturer warranty and must be authorized by a customer service
representative by calling ###-###-#### (8AM to 8PM Eastern Standard Time,
Monday - Friday)
Customer is responsible for one-way shipping on returned
itemsCincinnati General Tool Company will pay for return shipping on
defective items sent back for exchangeReturn or exchange of an item usually
takes two to four weeks to processPlease Contact Us with any questions
Description:
REMS - [redacted] Pipe Cutter, [redacted]Fast, right angled cutting
of pipes with no outer burrThe [redacted] cuts stainless steel, steel, copper,
composite and plastic pipes and tubes 1/2" – 4" diameterWith
maintenance-free gear, proven universal motor, V, 50–Hz, HPSafety
foot operated switchLight and handy, only weighs lbs, stable,
distortion-free cast construction for right angled cutting powered cutter wheel
and linear advance for fast cuttingPower saving fethrough easy to grip,
proven advance-lever and machine screw spindle, robust gearsSupport rollers
are made of hardened precision steel mounted in roller and needle bearings
Uses REMS special cutter wheels – from through-hardened REMS die-steel,
ensuring long service life (sold separately)Returns will no longer be
accepted on this item, unless defectivePlease call for more information on
this tool before ordering