Bestcrete Systems

Complaint: [redacted] From: [redacted] To: [redacted] Sent: Sunday, July 27, 12:PM Subject: Complaint: [redacted] Sending this to you via your email was not able to respond on Revdex.com site Complaint: [redacted] I am rejecting this response because: The tone and tenor or the response perfectly proves the point of the total lack of professionalismRegardless of [redacted] 's statements, a) he NEVER recommended concrete , b) he NEVER hung up on me, I hung up on him, c) I never called him back(That statement doesn't even make any sense)Perhaps he is thinking about another dissatisfied customer he is dealing withI do know that I provided pictures showing the poor job done by Bestcrete and am attaching additional picturesIt appears that [redacted] uses ranting and verbal insults in the hopes of detracting from the unsatisfactory work he doesHe never addressed the poor work shown in the pictures nor the statements made in my July response As far as his statement that he had to use mortar to hold the wall in place because there were not enough stones, I am attaching a picture showing the job done on the wall and the fact that there are many stones available which he chose not to useIt was obviously much quicker and cheaper to use mortar than to repair the stone wall correctlyI am showing this only to prove that his statement is not only incorrect, but is disingenuousFinally, I am NOT complaining about the stone wallAs stated in my earlier response, because of the lack of visibility, I was willing to live with the job, so long as the wall heldI am also providing a copy of the contract [redacted]

Complaint: [redacted] From: [redacted] Sent: Tuesday, July 15, 10:AM To: [redacted] Subject: rejection of response re: complaint # [redacted] July [redacted] has no idea as to what is the truth, no idea how to deal with dissatisfied customers and no idea how to properly set a bluestone walkway The walkway was not set too low Rather, it was over years old and needed to be redone Furthermore, some of the stones had broken over the years A portion of the stone retaining wall along the driveway had fallen down and we had asked Bestcrete to repair it As with all of the retaining walls on our property, no cement was used to hold the stones in place [redacted] asked to use cement to which we agreed Although the job when finished looked very sloppy, I didn’t care so long as the wall held since it faces the woods and is not visible from our home The contract specifically stated that all broken bluestones were to be replaced [redacted] and/or people from his company had to come out to our home at least two or three times to replace broken stones that should have been replaced when the work was initially done It turned out that one fairly large stone which was severely damaged, was simply turned over rather than replaced to hide the damage It wasn’t until I noticed that the stone was moving when stepped on that it was finally replaced It took over a month before all of the broken stones were replaced New England weather is something Bestcrete should be used to working withWetness and snow come with our wintersIf the work had been done correctly we wouldn’t see raised stones, wood framing that is pulling away from the ground and loose and cracked sand and mortar joints that are disintegrated (Enclosed find sample photos of Bestcrete’s work) As noted above, the walkway was over years old and for many years, and many winters, we had absolutely no problems If [redacted] is going to say that was because it was set in stone dust, it was he who should have recommended how the walkway was to be reset [redacted] admits what I called him twice and that he never bothered to return phone calls What does being without a truck have to do with returning phone calls or simply letting the customer know when to expect the work to be done? After the third call finally got [redacted] to respond, he was completely abusive on the phoneHis statement that he hung up on me is a complete lie since it was I who hung up on him when he began screaming at me Abusive behavior appears to be a trait of [redacted] since a similar incident occurred with a friend of ours In fact, the friend was the one who originally recommended Bestcrete as they had just been hired to do work at their home They have since apologized to us for recommending this business as they have also had a problem with the quality of their workThey contacted [redacted] and when he came to their home to inspect the problem, he became so abusive they asked him to immediately leave their property or they would call the police I find it very difficult to believe that Bestcrete Systems has a good credit rating considering their shoddy work and [redacted] ’s belligerent attitude He is obviously the type of person who thinks that by being hostile and aggressive, the customer will eventually stop their attempt to have their problem correctedA consumer may feel that the effort isn’t work the aggravation of dealing with him or his company and absorb the loss I am not prepared to do this Thank you [redacted]

From: *** ***
Sent: Tuesday, July 15, 2:PM
To: ***
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
***: I stick by my story , because I am not a liar*** *** can call me whatever she wantsShe doesn't know what she is talking aboutShe describes herself not me perfectly in her last paragraphSince she never listens or wants to listen she missed two pointsI originally recommended concrete base for blue stones ( too expensive) and I hung up on her after not being able to get in a word
I said shut up and hung up on herShe called back immediately but I opened the phone and closed it immediately. I can give you as many people (customers) as you want telling you about me, my crew and our workI sincerely believe not many people can say the same (good things) about herI am sick and tired of listening to her twisted storiesI love the new one on us turning over the rotten blue stone Can you image what that would have looked like? How about the dislike for the stone wall bordering the drivewayA plow hit the hand piled mess, and she asked to fix itWe didn't have enough stones, even after looking for others near by so I had to use mortar to hold them in placeShe is a sick puppy
periodI don't want to hear any more of her statements

From: *** ***
Sent: Sunday, July 13, 2:PM
To: ***
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Dear *** ***:
Please reference assigned ID *** by the Revdex.com
In reference to the letter by *** *** *** the only thing she said that was true
was that it would take hr to clean up and sweep some sand between joints which
I had told her this springThere is nothing wrong with blue stones set or with inner wood borderI am very surprised that she remembers hearing me tell her thisShe
is the type of person that will not let you get a word in, which I consider very rudeThe following is a simple breakdown of job from start to finish
Bluestone walk was originally set in stone dust too low with a few broken stone. Raise entire walk , install wood inner border, and replace broken stones
Reset loose round fieldstones bordering driveway near shed ($of job)
Liked job after we finished and paid us
She called me back and asked to have filler (sand/mortar) between joints
raised to top of blue stonesI said that is not the way it is done (in order
to make sure that the blue stones stay cleanIt should be slightly below stones
but I just wanted to please herI also replace one stone that was missing a
small corner section
She calls again and said two large stones near entry were looseI checked
them out and originally the stones were solid, but after resetting them they
came apart do to wetness over time
While I was away on vacation, my men replaced the two stones and she had
them put down more sand/mortar mixMy men told me that she would be
trouble
In early spring she had called and said stones were sticking up and loose
I came by and said the good news is no bluestones are loose or have moved
I said some of the sand/mortar filler between the joints had come outI said
we had a bad winter and besides the property slopes towards the walkI
said the filler ( basically used to keep weeds out) is only 1" thick and can
crack very easy with ground movementI said I would just sweep in sand
She pointed out some dried up sand/mortar on the outer side of walkI told
her I would pick up the piecesI was lucky to get a word in explaining things,
after telling her to be quite several timesIt is impossible to tell her things She
won't let one talk
Ther was nothing else wrong only soome loose or missing filler for jointsThe
wood border was sound
Minor repairs add sand in joints, and pick up some dried filler along outer
edge of walk
I told her I would be back, but never set a dateI usually do theses touchups
when I am in area workingBut this year the weather was wet and I fell
behindShe called twice, but I knew what I had to do, but was't in the area
On June 4 someone cut off my truck on the *** *** in *** and
caused my driver to crash into two other trucks at a car dealer shipI lost
my truck. I was without a truck for all of June
When she called me and left message, I called her and in a stern voice
told her never threaten meShe would not let me get a word in after
asking her to be quite so I can speakSince I was unable to do so, I said
shut up and hung up phone
.Note: I bend over backwards for my customers and have a excellent rating with Revdex.com
and *** *** You can see it is a lot different than her crazy story
If a customer had a major problem I would take care of it ASAPI have had
customers wait several months on minor problems and always tool care of
themI never got crap like this
*** ***

I had done this job back in October I did get a call during the later part of I did go out there and did several minor repairs including a crack across a walkway that was caused by a vehicle running over the 4" thick reinforced concreteOur work carries one year guaranteeI
closed the business now in November do to health problems and lack of anyone taking over the businessShe might have called my cell phone but I don't normally take any messagesIn June I had a stroke and lost vision in one of my eyes

Complaint: [redacted]
From: [redacted] 
To: [redacted]
Sent: Sunday, July 27, 2014 12:47 PM
Subject: Complaint: [redacted]
Sending this to you via your email was not able to respond on Revdex.com site.
Complaint: [redacted]
I am rejecting this response because:
The tone and tenor or the response perfectly proves the point of the total lack of professionalism. Regardless of [redacted]'s statements, a) he NEVER recommended concrete , b) he NEVER hung up on me, I hung up on him, c) I never called him back. (That statement doesn't even make any sense). Perhaps he is thinking about another dissatisfied customer he is dealing with. I do know that I provided pictures showing the poor job done by Bestcrete and am attaching additional pictures. It appears that [redacted] uses ranting and verbal insults in the hopes of detracting from the unsatisfactory work he does. He never addressed the poor work shown in the pictures nor the statements made in my 15 July response . As far as his statement that he had to use mortar to hold the wall in place because there were not enough stones, I am attaching a picture showing the job done on the wall and the fact that there are many stones available which he chose not to use. It was obviously much quicker and cheaper to use mortar than to repair the stone wall correctly. I am showing this only to prove that his statement is not only incorrect, but is disingenuous. Finally, I am NOT complaining about the stone wall. As stated in my earlier response, because of the lack of visibility, I was willing to live with the job, so long as the wall held. I am also providing a copy of the contract.
[redacted]

Complaint: [redacted]
From: [redacted]
Sent: Tuesday, July 15, 2014 10:01 AM
To: [redacted]
Subject: rejection of response re: complaint # [redacted]
15 July 2014
[redacted] has no idea as to what is the truth, no idea how to deal with dissatisfied customers and no idea how to properly set a bluestone walkway.
1.        The walkway was not set too low.  Rather, it was over 20 years old and needed to be redone.  Furthermore, some of the stones had broken over the years.  
2.        A portion of the stone retaining wall along the driveway had fallen down and we had asked Bestcrete to repair it.   As with all of the retaining walls on our property, no cement was used to hold the stones in place.  [redacted] asked to use cement to which we agreed.  Although the job when finished looked very sloppy, I didn’t care so long as the wall held since it faces the woods and is not visible from our home.
3.       The contract specifically stated that all broken bluestones were to be replaced.    [redacted] and/or people from his company had to come out to our home at least two or three times to replace broken stones that should have been replaced  when the work was initially done.  It turned out that one fairly large stone which was severely damaged,  was simply turned over rather than replaced to hide the damage.  It wasn’t until I noticed that the stone was moving when stepped on that it was finally replaced.  It took over a month before all of the broken stones were replaced.
4.       New England weather is something Bestcrete should be used to working with. Wetness and snow come with our winters. If the work had been done correctly we wouldn’t see raised stones, wood framing that is pulling away from the ground and loose and cracked sand and mortar joints that are disintegrated.  (Enclosed find sample photos of Bestcrete’s work).  As noted  above, the walkway was over 20 years old and for many years, and many winters, we had absolutely no problems.  If [redacted] is going to say that was because it was set in stone dust, it was he who should have recommended how the walkway was to be reset.   
5.       [redacted] admits what I called him twice and that he never bothered to return phone calls.  What does being without a truck have to do with returning phone calls or simply letting the customer know when to expect the work to be done?  
6.       After the third call finally got [redacted] to respond, he was completely abusive on the phone. His statement that he hung up on me is a complete lie since it was I who hung up on him when he began screaming at me.   Abusive behavior appears to be a trait of [redacted] since a similar incident occurred with a friend of ours.  In fact, the friend was the one who originally recommended Bestcrete as they had just been hired to do work at their home.  They have since apologized to us for recommending this business  as  they have also had a problem with the quality of their work. They contacted [redacted] and when he came to their home to inspect the problem, he became so abusive they asked him to immediately leave their property or they would call the police.  
7.       I find it very difficult to believe that Bestcrete Systems has a good credit rating considering their shoddy work  and [redacted]’s belligerent attitude.  He is obviously the type of person who thinks that by  being hostile and aggressive, the customer  will eventually stop their attempt to have their problem corrected. A consumer may  feel  that the effort isn’t work the aggravation of dealing with him or his company and absorb the loss.  I am not prepared to do this.
Thank you.
[redacted]

Review: Bestcrete Systems LLC was hired to reset all blue stone in our existing walkway and replace any broken stones and replace all pressure treated wood which framed one side of the walkway in summer 2013.Shortly after completion, we noticed that several broken stones had not been replaced and the stone filler and joints between the blue stones were cracking. After we called the company, a person came to replace the broken stones and also used a 'white substance' to fill in the gaps in the joints between the stones and cracks in the compound.After the winter, the substance between many of the stones was cracked or missing, some of the stones were raised thereby creating a hazard when walking and some of the wood framing, probably not installed deep enough was raised and coming out of the ground. Calls were made to business and when owner finally came over to review situation he stated that he could make the repairs in approx. 1 hr but could not come back until sometime at the end of May. He never come in May and did not return 2 phone calls to him in the first and second week in June. During the third week of June, I finally left a voice message stating that if I did not hear from him within 1 week I would take the appropriate action. He returned the last call and started screaming at me stating "how dare I threaten him". He stated that he would be at our home in a week to take care of the situation, and then started screaming again. I hung up on him. It is now July 11th and no one from the company has come to fix the walkway. I am looking to have my money returned from Bestcrete Systems LLC for unacceptable work since I will be forced to hire another mason to do the required work which will probably require resetting the the entire walkway.Desired Settlement: Refund of $2,300.00 plus applicable tax

Business

Response:

From: [redacted]

Sent: Sunday, July 13, 2014 2:37 PM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Dear [redacted]:

Please reference assigned ID [redacted] by the Revdex.com.

In reference to the letter by [redacted] the only thing she said that was true

was that it would take 1 hr to clean up and sweep some sand between joints which

I had told her this spring. There is nothing wrong with blue stones set or with inner wood border. I am very surprised that she remembers hearing me tell her this. She

is the type of person that will not let you get a word in, which I consider very rude. The following is a simple breakdown of job from start to finish.

1. Bluestone walk was originally set in stone dust too low with a few broken stone. Raise entire walk , install wood inner border, and replace broken stones

2. Reset loose round fieldstones bordering driveway near shed ($500 of job)

3. Liked job after we finished and paid us

4. She called me back and asked to have filler (sand/mortar) between joints

raised to top of blue stones. I said that is not the way it is done (in order

to make sure that the blue stones stay clean. It should be slightly below stones

but I just wanted to please her. I also replace one stone that was missing a

small corner section.

5. She calls again and said two large stones near entry were loose. I checked

them out and originally the stones were solid, but after resetting them they

came apart do to wetness over time.

6. While I was away on vacation, my men replaced the two stones and she had

them put down more sand/mortar mix. My men told me that she would be

trouble

7. In early spring she had called and said stones were sticking up and loose.

I came by and said the good news is no bluestones are loose or have moved.

I said some of the sand/mortar filler between the joints had come out. I said

we had a bad winter and besides the property slopes towards the walk. I

said the filler ( basically used to keep weeds out) is only 1" thick and can

crack very easy with ground movement. I said I would just sweep in sand.

She pointed out some dried up sand/mortar on the outer side of walk. I told

her I would pick up the pieces. I was lucky to get a word in explaining things,

after telling her to be quite several times. It is impossible to tell her things She

won't let one talk.

8. Ther was nothing else wrong only soome loose or missing filler for joints. The

wood border was sound.

9. Minor repairs add sand in joints, and pick up some dried filler along outer

edge of walk

10. I told her I would be back, but never set a date. I usually do theses touchups

when I am in area working. But this year the weather was wet and I fell

behind. She called twice, but I knew what I had to do, but was't in the area.

On June 4 2014 someone cut off my truck on the [redacted] in [redacted] and

caused my driver to crash into two other trucks at a car dealer ship. I lost

my truck. I was without a truck for all of June.

11. When she called me and left message, I called her and in a stern voice

told her never threaten me. She would not let me get a word in after

asking her to be quite so I can speak. Since I was unable to do so, I said

shut up and hung up phone

.Note: I bend over backwards for my customers and have a excellent rating with Revdex.com

and [redacted] You can see it is a lot different than her crazy story

If a customer had a major problem . I would take care of it ASAP. I have had

customers wait several months on minor problems and always tool care of

them. I never got crap like this.

[redacted]

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Tuesday, July 15, 2014 10:01 AM

To: [redacted]

Subject: rejection of response re: complaint # [redacted]

15 July 2014

[redacted] has no idea as to what is the truth, no idea how to deal with dissatisfied customers and no idea how to properly set a bluestone walkway.

1. The walkway was not set too low. Rather, it was over 20 years old and needed to be redone. Furthermore, some of the stones had broken over the years.

2. A portion of the stone retaining wall along the driveway had fallen down and we had asked Bestcrete to repair it. As with all of the retaining walls on our property, no cement was used to hold the stones in place. [redacted] asked to use cement to which we agreed. Although the job when finished looked very sloppy, I didn’t care so long as the wall held since it faces the woods and is not visible from our home.

3. The contract specifically stated that all broken bluestones were to be replaced. [redacted] and/or people from his company had to come out to our home at least two or three times to replace broken stones that should have been replaced when the work was initially done. It turned out that one fairly large stone which was severely damaged, was simply turned over rather than replaced to hide the damage. It wasn’t until I noticed that the stone was moving when stepped on that it was finally replaced. It took over a month before all of the broken stones were replaced.

4. New England weather is something Bestcrete should be used to working with. Wetness and snow come with our winters. If the work had been done correctly we wouldn’t see raised stones, wood framing that is pulling away from the ground and loose and cracked sand and mortar joints that are disintegrated. (Enclosed find sample photos of Bestcrete’s work). As noted above, the walkway was over 20 years old and for many years, and many winters, we had absolutely no problems. If [redacted] is going to say that was because it was set in stone dust, it was he who should have recommended how the walkway was to be reset.

5. [redacted] admits what I called him twice and that he never bothered to return phone calls. What does being without a truck have to do with returning phone calls or simply letting the customer know when to expect the work to be done?

6. After the third call finally got [redacted] to respond, he was completely abusive on the phone. His statement that he hung up on me is a complete lie since it was I who hung up on him when he began screaming at me. Abusive behavior appears to be a trait of [redacted] since a similar incident occurred with a friend of ours. In fact, the friend was the one who originally recommended Bestcrete as they had just been hired to do work at their home. They have since apologized to us for recommending this business as they have also had a problem with the quality of their work. They contacted [redacted] and when he came to their home to inspect the problem, he became so abusive they asked him to immediately leave their property or they would call the police.

7. I find it very difficult to believe that Bestcrete Systems has a good credit rating considering their shoddy work and [redacted]’s belligerent attitude. He is obviously the type of person who thinks that by being hostile and aggressive, the customer will eventually stop their attempt to have their problem corrected. A consumer may feel that the effort isn’t work the aggravation of dealing with him or his company and absorb the loss. I am not prepared to do this.

Thank you.

Business

Response:

From: [redacted]

Sent: Tuesday, July 15, 2014 2:33 PM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]: I stick by my story , because I am not a liar. [redacted] can call me whatever she wants. She doesn't know what she is talking about. She describes herself not me perfectly in her last paragraph. Since she never listens or wants to listen she missed two points. I originally recommended concrete base for blue stones ( too expensive) and I hung up on her after not being able to get in a word.

I said shut up and hung up on her. She called back immediately but I opened the phone and closed it immediately. I can give you as many people (customers) as you want telling you about me, my crew and our work. I sincerely believe not many people can say the same (good things) about her. I am sick and tired of listening to her twisted stories. I love the new one on us turning over the rotten blue stone . Can you image what that would have looked like? How about the dislike for the stone wall bordering the driveway. A plow hit the hand piled mess, and she asked to fix it. We didn't have enough stones, even after looking for others near by so I had to use mortar to hold them in place. She is a sick puppy

period. I don't want to hear any more of her false statements

Consumer

Response:

Review: [redacted]

From: [redacted]

To: [redacted]

Sent: Sunday, July 27, 2014 12:47 PM

Subject: Review: [redacted]

Sending this to you via your email was not able to respond on Revdex.com site.

Review: [redacted]

I am rejecting this response because:

The tone and tenor or the response perfectly proves the point of the total lack of professionalism. Regardless of [redacted]'s statements, a) he NEVER recommended concrete , b) he NEVER hung up on me, I hung up on him, c) I never called him back. (That statement doesn't even make any sense). Perhaps he is thinking about another dissatisfied customer he is dealing with. I do know that I provided pictures showing the poor job done by Bestcrete and am attaching additional pictures. It appears that [redacted] uses ranting and verbal insults in the hopes of detracting from the unsatisfactory work he does. He never addressed the poor work shown in the pictures nor the statements made in my 15 July response . As far as his statement that he had to use mortar to hold the wall in place because there were not enough stones, I am attaching a picture showing the job done on the wall and the fact that there are many stones available which he chose not to use. It was obviously much quicker and cheaper to use mortar than to repair the stone wall correctly. I am showing this only to prove that his statement is not only incorrect, but is disingenuous. Finally, I am NOT complaining about the stone wall. As stated in my earlier response, because of the lack of visibility, I was willing to live with the job, so long as the wall held. I am also providing a copy of the contract.

Review: I hired Bestcrete Systems LLC to clean, repair and reseal my patterned concrete pool patio. The initial job was performed in September 2011 and was paid for in full. A rather long crack had to be filled in,recolored, and resealed. The resealing of the crack was not completed because of "weather/scheduling"!!! issues according to [redacted], the [redacted] who also did the job, but he assured me he would finish it in the spring. Multiple calls to Bestcrete in the Spring, Summer, and Fall of 2012 brought no results. Calls this year also brought no results. Finally, I sent [redacted] a letter giving him one more week to finish what would be a 20 minute job, but I had no response. Therefore, I had to contact the CT Consumer Protection Agency and the Revdex.com in hopes of getting some help to get this resolved. Totally unprofessional and unethical.

Product_Or_Service: Cleaning/repair/resealing of pool patio

Account_Number: No number on itDesired Settlement: Simply return and reseal the area not completed.

Business

Response:

Dear Revdex.com the job was done in the fall of 2011, and I went back a couple of times in 2012 to finish up a few remaining issues including the crack. [redacted] had me come back in the fall to fix

crack, but I could do much at the time because

he had me come there when the surface was wet. Not long after we had storm Sandy and I was involved in storm damage work thru May 2013. I was

stort handed after that and had to find time to go back to his home. (timing is important surface

must not be cold,hot or wet). I went away in

nid August to see my son out west and forgot to call [redacted].

I called him when I got back and went to fix crack, but couldn't do so because he had moisture issue with entire pool deck someone

else installed. I told him today that he would have to have us apply a solvent /sealer to burn out the white film on surface before filling crack

I plan on doing the resealing for a small cost prior to filling in crack middle of next week

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Contacted your office today because I have been unable to respond to email sent concerning "MESSAGE FROM BUSINESS". The person I spoke to read me the response, and though not an entirely accurate representation of the facts, the problem has now been resolved. Bestcrete came and resealed the pool patio concrete for $687.00 and fixed the crack! I am completely convinced that contacting your office and the Consumer Protection Agency led to finally getting the job completed after 2 years!

Thank you so much for helping me in this matter.

Sincerely,

Review: The "guaranteed" workmanship took on stain within a few weeks of completion. Inadequately sealed, and stain not removed.

This company was contracted to refinish and seal my older concrete porch. The work was done in May, 2013. We were told the finish was guaranteed for 1 yr. In June 2013 (within weeks of the job) a stain appeared on the porch after routine lawn maintenance. The contractor was arrogant, said we were lying about the stains and did not adequately deal with the problem. He eventually (in September) partially attempted to remove a portion of the stains, but did not complete this and then called us asking for more money. He hung up the phone on me after I indicated that I thought this should be part of the original (and expensive) price of the first job, as it was apparently not sealed adequately originally. Overall the job was poorly done, the contractor was arrogant, and he did not honor his guarantee. Desired Settlement: I want the job I paid for to be completed properly. This needs to be done after removal of the stains which resulted from inadequate sealing in the first place.

Business

Response:

Business Response /* (1000, 5, 2013/09/05) */

Contact Name and Title: [redacted] sole member

Contact Phone: XXX XXX XXXX

Contact Email: [redacted]

Dear Revdex.com as you can see from my past history, I have always been helpful to my customers. The job

we did for the Carpenters came out great when we did it in May 2013. In either late July or early August Mrs [redacted] called me and asked for my help regarding white spots she got on her front porch caused by lawn chemical company. She said she tried to wash them off but couldn't. I told her I would look at it. I came bye about a week later with another employee and we both thought it was deluted paint drops that got attacked to

sealed surface. We couldn't wash them off with

a cleaner. It seemed strange that 95% of the spots were near the house on the porch and not

at the front of the porch .It was over 10 feet

from where the lawn ended. If chemicals were put

down with a spreader the pellets would be

uniformly spread out. Most were on the left side of porch near house. Very strange.

When I reached Mrs [redacted], I told her what I thought, but to my surprise she became

very argumentive. I said to her that I am just

trying to figure out what material was so I can help her. She continued stating that it wasn't paint but mentioned several chemical that were

used by chemical company to put down an insecticide. I told her that if I couldn't get

them off that I could have to strip off sealer

to remove spots and that I would have to charge her to reseal surface. I was going on vacation and would check out problem when I got back.

This week I had to use a solvent twice on the

surface to get white spots off. I left a message

for Mrs [redacted] to call me. That evening Dr

[redacted] called me and I told him that it could cost $225 ($150 for sealer ,$25 for solvent and

$50 for labor) . I never communicated with him before, but before I could get a word in, he

became arguementive like his wife and wouldn't

let me say anything, so I hung up on him. How could he say I was arrogant? I never had a chance to talk. Here I am trying to help them out, because another compant messed up. I removed most

of the spots, but in so doing I had to strip

off the sealer. Just because there was sealer on surface doesn't mean nothing can adhere to surface. The sealer protected the subsurface with

the color. I have been doing this work for over

20 years and have had to remove all sorts of stains. I cleaned off most of the stains for nothing, but will not go back because of their attitudes and how Mr [redacted] thinks when writing up his comments. Maybe he should have washed off his porch before chemical had a chance to bond. The job was done correctly period.

Consumer Response /* (3000, 7, 2013/09/09) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Bestcrete's response to our complaint is not accurate. In particular, whereas the contractor stated that the job came out fine, there were actually problems early on. The work was done in late May and included crack repair. In June we were away for a week during which time routine grub control pellets were applied to the lawn. The area in front of the house is angular and we have often gotten material sprayed from this application onto the front porch. In the past, even if it was left there, it dissolved away in a short time as it would on the walkway or driveway. In this case, when we returned from our trip, we could see the pellets on the porch but they were surrounded by a white residue. We swept away what remained and assumed that the spotting would disappear as it had in the past. But this did not happen. So with the persistence of these spots on the (supposedly well-sealed) porch we called the contractor in late July with concern about the sealing and attempted to get help in removing the spots. We also mentioned to him that the crack repair was not appropriate as it had returned. He said he would take a look.

Because the job on the front porch generated a lot of dirt, and was not very well cleaned up, we asked a painter to wash the house, which he did. He also planned to paint the columns on the front porch. Bestcrete came by when the painter's staging was in the front but before any painting was begun. The contractor jumped to the erroneous conclusion that the spots were paint. When he called my wife to tell her this, she attempted to explain to him the situation once again. He insisted it was paint, not letting her speak while he just kept repeating over and over again it was paint. Finally she had to raise her voice to stop his rant. He was unreasonable and essentially tried intimidate her. She reasoned that if he understood what the material was, he could have a better idea of how it could be fixed. She even tried to explain this fact to him but it was a very frustrating exchange.

Bestcrete came again to look at the porch, still convinced the spots were paint, and tried to remove some of them, but only lightened them somewhat. Contrary to his claim, I had spoken to him several times in the spring when we were initially discussing the job. On the evening in question, my wife asked me to talk to him because she found him too difficult to reason with. I called him and he immediately launched into me about "the paint" and how much he would charge us. We still had no idea what we were dealing with and if the spots would come off or if the porch had to be re-done. Again, there was no way to talk to him.

Apparently he has returned, and stripped the "sealer" leaving the spots, although now lighter. I don't understand how he claims that the sealer "protected the sub-surface with the color", if the material in question has penetrated the sub-surface. He also attempted to resurface the crack, which has not been successful either. Finally his work left discoloration over a paved walkway which he did not appropriately protect when he was working with solvents. At this point each encounter leaves things a bit worse so that the idea of the "year's guarantee" is more of sales point and a path down the road to further damage. Appropriate repair under the conditions agreed to in the contract has not been met.

The idea that "he couldn't get a word in" is ludicrous; moreso the reverse would be more accurate -- we had to raise our voices to be heard at all. Interestingly, after the fact, another contractor told us that he would not have done job in the same way. In general it was a sloppy job. Unfortunately we did not do our due diligence before we had Bestcrete do the work. We have never had a problem with a contractor, nor have we ever filed a complaint with the Revdex.com. We probably would not have this time either, if the contractor had not been so offensive. At this point we do not want him back on our property but leave the words: Caveat Emptor-Let the buyer beware.