BestFarmParts.com

I ordered 12 bearings on the 23rd of Feb for $349.05 and the money was taken out on the 24th. I received the bearings on the weekend of the 14th of March and done a quick fitment check and they didn't fit. I shipped them back for refund and still waiting on refund! I have never had problems like this in the past from any company I have ordered from. This is totally unacceptable!

I ordered 12 bearings 23rd of February 2020 on which $349.05 was taken out of my account on the 24th. I received the bearings on the 13th of March and done a quick check on fitment over the course of the weekend. The bearings didn't fit so emailed the company and got a return address to ship back for refund. They've had the bearings back for a month now and I am still waiting on refund. I have never had an issue like this with any company in the past and this is unacceptable!

Ordered thermostat. They took money, but I never received product. Tried numerous times to call them. No luck. I would certainly not want to take a chance with them again.

Ordered parts and what was delivered was not what was ordered.Ordered Hay Rake teeth for a 503 [redacted] Rake on August 29, 2014 order number 6787. Received the shipment on September 8, 2014. Upon opening the box what was ordered was not what was received. Part was a single tooth and what was ordered was a double tooth. Attempted to contract BestFarmParts via phone, no answer. September 9, 2014 sent email to Enquiry as instructed by the website. Received a response almost immediately, quote "I must have messed up. I will send out the correct teeth tomorrow and a return label for the wrong teeth. My apologies. [redacted]" I have never heard another word. Sent email on September 29, 2014 asking for status, no response. Sent another Enquiry to the website on September 30, 2014. On October 2, 2014 I disputed the charges with my bank, I am waiting the outcome on that. Desired SettlementSettlement-well let me see, no settlement can ease the headache of trying to resolve this issue, the trouble that we had to go through to call upon friends to help us out because our equipment is broke and the parts were ordered and new ones never showed up. My troubles for having to file the dispute with my bank. A month later I still have parts that don't fit anything I have, no new parts to fix my piece of equipment, an angry husband. So for settlement of course the refund of my entire order including shipment (pending bank dispute), a shipping label as promised to return the wrong parts that were delivered, the ability to return at my leisure and a place on the internet to rate this company so that others have the option to see what kind of business they are purchasing products from.Business Response As [redacted] states there is no settlement that can ease her frustration. As the new manager of Best Farm Parts I send the F-2 rake teeth out today. I will also refund the full amount of the purchase price and shipping. I know this is not enough compensate for [redacted]'s trouble, but it is all I can do. I also promise that as the new manager I am putting in place a new system for handling wrong parts shipped.Best regards,[redacted] Consumer Response Just noting: I received a full refund, yet again was told the merchandise was being sent, yet again nothing has been received, allowing ample time for the products to be shipped and even if it were to be delivered via Pony Express it still has not arrived. Please let other buyers beware that this company can talk the talk, but cannot walk the walk. Refunding my money was great and should have been left at that. As if to add insult to injury don't offer up to send the products to show the companys good faith and not deliver.

never shippedorder [redacted] was never shipped. they will not respond to email, phone, or text. I've filed with [redacted] The box was never given to [redacted] for delivery. The tracking # says so. I have read other peoples story's and my story is the same. They took my 48.76 out of my acct. but of course it was never shipped. I think its time someone does something about these repeat offenders. I ordered 20 rake theeth for a [redacted] rakeDesired Settlementmoney back or the productFinal Consumer Response They finally shipped the product to me. Thank You for your help.

Debited account, failed to deliver items and will not respond to calls or e-mailsItems were purchased on 1/14/16, my account was debited on 1/18/16 and Best claims items were shipped then. [redacted] says otherwise with only a label created with no further activity since 1/18/16. Attempts to contact them by phone go straight to a recording stating the merchant is unavailable. E-mails sent to the "contact us" site are returned undeliverable. No other options are available for remediation.Desired SettlementDeliver the items purchased or refund money.Final Consumer Response The consumer has indicated to the Revdex.com that the issue has been resolved.

I ordered glow plows for my tractor on 1/17/2016I ordered parts for my tractor on 1/17/2016. have emailed them four times and no answers from the company. the order number is [redacted]. I called the numbers that listed and no answer. I pay by my [redacted] card. at this point I would like a refund.Desired SettlementI would like refund.Business Response I am very embarrassed by this. I just checked my email and I have not received any emails from Mr. [redacted]. I do see his order and cannot explain why it was not processed.I will gladly refund Mr. [redacted] and extend to him my apologies.

I PLACED AN ORDERED ON MAY26,2016 ORDER #[redacted] AND PAIDED FOR IT THRU [redacted] $96.81 HAVE NOT RECEIVED PARTS CALL COMPANY AND EMAIL NO REPLYI PLACED AN ORDERED ON MAY26,2016 ORDER #[redacted] AND PAIDED FOR IT THRU [redacted] $96.81 HAVE NOT RECEIVED PARTS, I'VE CALLED THE COMPANY AND EMAIL THEM BUT NO REPLY. I LOGGED ON THE THERE WEB SITE AND ENTERED MY ACCOUNT TO CHECK SHIPPING STATUS AND ANOTHER CUSTOMS INFO APPEARED UNDER MY ACCOUNT TO ANOTHER STATE. PLEASE HELP ME GOT MY MONEY BACKDesired SettlementA FULL REFUND FOR PARTS I ORDERED AND NEVER RECEIVED.Business Response I want to apologize to Mr. [redacted]. We migrated our website to a new system and there were several orders delayed. Some more so than others. Mr. [redacted] parts did ship out on June 3rd and are on the [redacted] truck for delivery today. [redacted] tracking number [redacted]XXXXXXXXXX.We apologize for any inconvenience this may have caused Mr. [redacted].

unable to make contact or get response by phone or email after several attempts ordered fuel tank for [redacted] on 4/22/2016. ordered was confirmed and delivery promided in 3 to 5 days. I provided contact ie pil address phone number email in my accout box so I could get updates on order progress. could not access information claiming it hab no record of email address or password that I saved in computer for future referenceDesired Settlementrefund and live contact from representative Business Response Customer received package on same day he filed complaint with Revdex.com. Customer lives in the state of [redacted] and it takes longer for packages to travel that far.Customer is requesting a refund for parts that he has already received. Refund denied.Customer made no attempt to contact via email contrary to their claim. I have all email records archived and none from [redacted].Customer could have contacted Revdex.com if they filed complaint prior to parts arriving that day and let them know that they have received the parts ordered. Customer ordered parts on a Friday to late in the day to be processed and shipped. Parts were shipped the following Tuesday due storms in our area. Every reasonable effort has been made to deliver products on time, but I am not in control of [redacted]

Ordered 5 [redacted] never delivered, called with no response.On July 20, 2015 I ordered 5 [redacted]. They were to ship on July 21, 2015. On July 22, 2015 $70.98 was taken out of bank account, I used my debit card. Have tried calling but only get an answering machine that is not answered by Best Farm Parts. Have sent an e-mail with no response. Today is August 10, 2015 and I have not received the shipment yet, even though they have my money. My bank statement says Purchase Best Farm Part [redacted] XXXXXXXXXXXXXXX.Desired SettlementI do not purchase much on-line and these guys have made it clear to me that not all businesses are legit. I would like a full refund.Business Response Contact Name and Title: [redacted]Contact Email: [redacted]First of all, I would like to apologize for Mr. [redacted] not receiving his order in a timely manner and for not receiving a response from my team. The latter has been handled.The order for the rake teeth was sent to my vendor because I was out of stock in my local warehouse. My vendor dropped the ball and did not get the order out to Mr. [redacted], but did ship me some stock.I will get these shipped out today and please extend to Mr. [redacted] my deepest and most sincere apologies.[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The parts were delivered today, August 18, 2015. Thank you for your assistance.

Placed an order 6/21/2015 for some bearings. On 6/23/15 funds w/d from my account, Order still says processing. No return call or return email.Placed an order 6/21/2015 for some bearings. On 6/23/15 funds w/d from my account, I am working with my bank on this. My order still says processing. I have tried to call phone number listed ([redacted]) is never available. I also tried to call phone number on my bank statement XXX-XXX-XXXX. I have not received a return call. I have also tried to email several times with no return email. Still have not received product or even a tracking number. I am questioning fraud. Today I left a message on the number listed in this email that if I didn't get a call back I would be reporting them to the Revdex.com. Desired SettlementI would love to just get my parts and receive contact from the business. Investigate and close down if a fraudulent business. You shouldn't pay for an item and not receive some sort of contact. Their one number listed always says "The [redacted] you have called is unavailable to take your call. Please leave a message after the tone." Then says "Sorry, but the users can't accept more messages." I have left messages on the other number as well as try to email them. Started to call them on the 23 of June when I noticed my money was w/drawn. Business Response Contact Name and Title: [redacted]Contact Email: [redacted]I can only apologize. This order was sent to a vendor to ship out. I just called them this morning and they said they were out of the shims and had not shipped anything. I am very upset with them. I will get an alternate source for the shims and get bearings and shims sent out today.I will address the phone situation and get this resolved.

Parts were ordered and payment was made. Parts were never received. Several attempts by email and phone were made to the Seller with no response.Jan 8, 2016 I ordered a bearing on line from bestfarmpats.com.I received an order confirmation email from [redacted]

This company does not follow through on anything. False advertisement and does not respond to emails or phone calls. I placed an order for 50 rake teeth on 2/22/2016 the order number is [redacted] My account with them shows the order was processed for shipping on t2/25/2016 with a tracking number but when I go to the [redacted] tracking site it says this tracking number is waiting pickup. I checked my credit card and this transaction for $185.40 went through on the 22nd when I placed the order. I have tried to call the number on the website and the number on my credit card bill and no answer. I have emailed three times to find out where my parts are or why they haven't been shipped but no response. I really would like my parts but if they can't deliver than credit my card back and I will get them from a reliable source. It's been two weeks and I would like some answers.Desired SettlementI would like the parts I ordered but if they can't deliver I would like a refund on my credit card. Business Response First I would like to apologize to Mr. [redacted] for the delay in receiving his rake teeth. I was trying to following with the vendor on this issue as I mentioned to Mr. [redacted]. I got sidetracked and just plain forgot about it. I did go and get his rake teeth from the vendor and boxed them up personally and shipped them yesterday.Again, I owe Mr. [redacted] and apology and if he would like I will offer him a 10% discount on any future orders.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The reason I accept is because I did finally receive my parts and they are correct. In reading his response he makes it sound like he had been in contact with at some time which was a lie, he has never ever contacted me and has ignored all my phone calls and emails. And as far as the 10% discount he offered for my inconvenience he can keep because I will never ever do business here again.

On 3/4/2016, I placed an order on line with BestFarmProducts. The above order on 3/8/2016 is still showing preparing for [redacted] status. I attempted to send an email from their contact us site, and had it returned un-deliverable. I then tried to call the number listed on that page and it went to voice mail saying they were not avaiable. All I want is my account to be deleted and anything in a shopping cart to be deleted.Desired SettlementDelete my account and anything that might be showing in the shopping cart.Business Response Mr. [redacted] created an account on 3/4/2016 and placed item in his online shopping cart. Mr. [redacted] chose to you use [redacted] as his payment choice. Mr. [redacted] never completed the payment through [redacted] thus a completed order was never made. Mr. [redacted] never contacted me until yesterday regarding this and I told him the same thing. Mr. [redacted] should be able to realize that if his shopping cart is stating preparing for [redacted] that he did not complete the order. Also Mr. [redacted] did not receive confirmation from [redacted] that he had placed an order.Mr. [redacted] account has been deleted and shopping cart deleted per his wishes in our communication yesterday.Consumer Response [redacted] 7:19 AM to Better They complied with my request 3/8/16. ThanksRegards,[redacted]XXX-XXX-XXXX

Best Farm Parts charged my [redacted] card $177.09 on 7-18-14 for 100 hay rake teeth. I have been trying to get teeth or refund without results ever since.I ordered 100 rake teeth from Best Farm Parts on 7-16-14, and they charged my [redacted] card $177.09 on 7-18-14. (My [redacted] card was compromised 5 days later - not sure if there's any connection, but another customer complaint mentioned it and since it happened to me also I thought I'd mention it.) On 9-5-14 I emailed [redacted] at Best Farm Parts & he said he was sorry - he thought the vendor had shipped them & he would ship them out that day. On 10-7-14 emailed [redacted] - still haven't received order. He said he'd drive out to the vendor that evening & ship them out the next day. On 11-14-14 emailed [redacted] again - still haven't received order. He said he was very sorry - it was all his fault - he dropped the ball & kept overlooking the order -said it would be done that day. On 1-3-15 emailed Best Farm Parts for a refund on order # [redacted] which I never received. I got no response. On 3-18-15 I emailed [redacted] about refund. He said he saw where nothing had been done & asked if he could send me a check. I said yes. It is now 4-20-15 and I still have not received a refund. I checked with [redacted] and they told me if the order was charged to my [redacted] it would have to be refunded to my [redacted] accout. Desired SettlementI would like a refund for $177.09 credited to my [redacted] Card.Business Response Contact Name and Title: [redacted]Contact Email: [redacted]I accept full responsibility for letting this fall through the cracks. I just attempted to send money using paypal, but their email is unable to receive money. I had previously promised to send a check, but, like I said, I dropped the ball on that.I will get the check sent out tomorrow to:[redacted] wade rdpelham, [redacted] XXXXXIn the amount of $177.09. Because of the time that has passed, I am unable to refund to the credit card.Please extend my sincerest apologies to the [redacted] they did not deserve to have been forgotten by me.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)If [redacted] will refund by check, this will be acceptable.Final Consumer Response [redacted] has failed again to follow through on his promise - it's been 20 days since he told you he would send refund check for $177.09 and I still have not received it. It's been 2 months since he told be he would send refund check. [redacted] told you he could not refund to my [redacted] card because of the time that has passed, but I doubled checked with [redacted] today and they said he can still refund to my [redacted] card. Final Business Response