BestMerchantRates.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still haven't received our fund yet since Best Merchant Rate has filed a claim with their business insurance and as of Mar 4th, the claim still pending
Regards,
*** ***

[redacted] reached out to BestMerchantRates.com in an attempt to locate funds...

that have not deposited to their checking account ($10,789.68). We noted a bank change had occurred on their account which was communicated to the merchant. The merchant mentioned they did not process a bank change on the account. We emailed the documentation to the merchant to show the voided check and signature on the paperwork. The merchant mentioned that was not her signature nor was a bank change requested. At that moment, we reached out to our processing bank, [redacted], to notify them of possible ID theft/fraud on the account. We requested to put the account on hold and/or to divert the funds to recover any potential losses to the merchant and their customers. [redacted] confirmed fraud on the account and placed the account on hold and reached out to the bank, [redacted], to recover any funds. They were only able to retrieve $2000. We were entering a holiday weekend and [redacted] suggested for the merchant to process any potential sales and they would hold the sales. These sales totaled $12,856.96. Once a new account was opened for the merchant, they would transfer the sales that were processed to the new account. During the approval process of the new account, the merchant submitted sales however customers who had their credit cards stolen began processing chargebacks on their credit cards because they did not purchase sales through the merchant ($66,485). The sales that were ran over the holiday were depleted due to the chargebacks that were issued from cardholders. The $12,856.96 that was processed was used to pay off the incoming chargebacks.
[redacted] mentioned they would cover the loss of the fraudulent transactions that were ran however the total the merchant is looking for $23,646.54 that were actual sales for customers to [redacted], they would not cover. We have filed a claim with our business insurance looking for coverage and at this time the claim is pending. We should have an update by March 4, 2016 from our insurance company.

[redacted] reached out to BestMerchantRates.com in an attempt to locate funds that have not deposited to their checking account ($10,789.68). We noted a bank change had occurred on their account which was communicated to the merchant. The merchant mentioned they did not process a bank change on the...

account. We emailed the documentation to the merchant to show the voided check and signature on the paperwork. The merchant mentioned that was not her signature nor was a bank change requested. At that moment, we reached out to our processing bank, [redacted], to notify them of possible ID theft/fraud on the account. We requested to put the account on hold and/or to divert the funds to recover any potential losses to the merchant and their customers. [redacted] confirmed fraud on the account and placed the account on hold and reached out to the bank, [redacted], to recover any funds. They were only able to retrieve $2000. We were entering a holiday weekend and [redacted] suggested for the merchant to process any potential sales and they would hold the sales. These sales totaled $12,856.96. Once a new account was opened for the merchant, they would transfer the sales that were processed to the new account. During the approval process of the new account, the merchant submitted sales however customers who had their credit cards stolen began processing chargebacks on their credit cards because they did not purchase sales through the merchant ($66,485). The sales that were ran over the holiday were depleted due to the chargebacks that were issued from cardholders. The $12,856.96 that was processed was used to pay off the incoming chargebacks. [redacted] mentioned they would cover the loss of the fraudulent transactions that were ran however the total the merchant is looking for $23,646.54 that were actual sales for customers to [redacted], they would not cover. We have filed a claim with our business insurance looking for coverage and at this time the claim is pending. We should have an update by March 4, 2016 from our insurance company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still haven't received our fund yet since Best Merchant Rate has filed a claim with their business insurance and as of Mar 4th, the claim still pending.
Regards,
[redacted]