BestMovers LLC

Revdex.com K StNW, 10th Floor Washington DC 20005-3404Dear *** ***,We received your letter with additional concerns from the customer regarding our Services.We reviewed the enclosed message from *** ***In my previous respond to your request, l explained the situation that occurred*** *** was aware of the additional charge for packing materials as he and his partner already used our company's services twice before, and we charged an additional fee for packing material as wellPer our arrival, the customer didn't have any packing material, and we had to pick it up from a store because we didn't have any other optionTwice before, *** *** and his partner used our company for one-bedroom apartments with the much smaller volume of work and with a little of packingThis time, it was a two-bedroom apartment with the workload approximately for 10-hours, including packing of boxesWe were cautious, especially with the fragile items, that *** *** hasThere was no time wastedPlease note, that we arrived at 8:AM, and we were not able to take a break for lunch until PM when the packing and loading were fully completedThe break time was excluded from the total charge.The complaint by *** *** against my services and charges is unfairOur business has been serving the DMV area for the past four years, and our clients are usually satisfied with the services we provide and the rates we chargeWe always serve returningcostumers to our business, and this proves the high ranking of satisfaction with BestMovers LLCI would appreciate if you take my letter to your consideration.Warmest regards, Nica O*** Owner BestMovers LLC

As you can see, I requested packing services numerous timesMrO*** NEVER disclosed that there was an additional feeNor did he mention that packing materials was not providedMrO*** also waited until all of my belongings were loaded in his truck before forcing me to sign his paperworkAt that point, he made me think that he would not move my stuff until I signedI had used this company twice before and they worked much fasterIt is my belief that MrO*** and his worker took their time due to our earlier disagreementThey also packed up stuff that was already packedThey wasted my time
The website for this business stated that 100% satisfaction is guaranteedI am not satisfiedI have made that clear numerous times
I will continue to pursue a refundIf it cannot be resolved through the Revdex.com, I will pursue legal actionMrO*** is boasting a guarantee that he is not providing

December 26, 2016 Nica O[redacted]BestMovers LLC2639 Arlington Dr, Suite 302 Alexandria, VA 22306 Tel: 703.901.1681Revdex.com 1411 K St NW, 10th Floor Washington DC 20005-3404Subject: ID [redacted]I am writing to dispute a complaint and a requested refund of $500 against BestMovers LLC that was...

filed on December 16, 2016, by [redacted] and his partner used BestMovers LLC and our services in the past and expressed satisfaction with the services they received. [redacted] contacted my company on November 30th through our website with the moving services request. Also, he contacted me through the email and stated that he is looking for moving and packing services. In the email correspondence, I asked if the packing material was needed for the move. However, there was no reply to my email. Please see all the correspondence between [redacted] and myself attached to this dispute.One of my employees and I arrived to the location at 8:46 AM on Tuesday, December 6. [redacted] greeted me and asked me if I had packing material and the boxes with me. My company doesn't provide packing material unless the customer requests it. I replied to [redacted] that I sent him an email with the question if he needed any packing material but didn't receive any answer to my question. There were a couple of boxes available at the loading dock. However, after we all went to the apartment, I saw that we had to do a lot of packing and it required shrink wraps, tape, packing paper, and at least 20-25 boxes. Most of the packing we had to do were kitchen items, and they were fragile. [redacted] left us immediately. [redacted] states in his complaint letter that it took me an hour to go to [redacted], which is incorrect. I could not perform any packing without the material, and had to go and get it. The store is located 0.5 miles away from the apartment. It took me 15 minutes to get all the material and comeback to continue packing (Please see the map attached to this letter).[redacted] returned two hours later while we were doing the packing. The volume of the work was approximately for 10-12 hours. I worked with [redacted] and his partner before, and for me, the customer satisfaction is always a priority. Therefore, we were trying to finish the work as soon as we could and in the most efficient way. Please see the price breakdown below. Attached is the full receipt for yourreference.The complaint by [redacted] against my services and charges is unfair. I would appreciate if you take my dispute to your consideration.Warmest regards,Nica O[redacted]Owner BestMovers LLC