I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The actual time that the technicians spent on the service call was minutes which is documented on the receipt Is there anyone who wouldn't agree that these rates are extremely steep? Furthermore, am I wrong forexpecting results and a more accurate analysis on any service call? Since I purchased my hot tub from this company and they advertise that they are the specialists in serving hot tubs, naturally, I expected them to be competent ¡n the repair of my hot tub.The technicians replaced an O ring and they assured me that if there was a leak, it would be small and only occur when the pump was running However, I wanted and asked them to check to make sure the leak was fixed and they seemed to be in a hurry and didn't want to check anything else for leaksI turned off the pump since we weren't using the hot tub and the next day, I discovered water leaking underneath the hot tubIt wasn 't condensation but truly a leak that should have been fixedI timely notified them the next day that the problem was still occurring , After speaking with the owner and explaining that my hot tub was not fixed, he did not offer any resolution It seemed as though he didn't want to deal with the problem at hand.After I contacted the Revdex.com with my complaint, I did receive a letter from the Aqua Pros owner In his letter, he continued to deny any responsibility to fix my hot tubHe was upset that I would even voice a complaint even though it was clear that I deserved a resolution to this problemThis owner stated that he fulfills his obligations and that he has an outstanding record for customer serviceBut, I ask you, would you call his refusal to fix my hot tub, good business practice?I cannot, in good faith, recommend Aqua Pros to anyone since I have had such a unsatisfying experience with the company owner of a chain of stores as well as the techniciansFor all my time, trouble, and stress, I am unhappily out of the service fee that I paid and rny hot tub is still leakingThe only thing I asked of the owner of Aqua Pros is that they fix my hot tub in a timely manner or refund my moneyAs of this t¡me, the owner still refuses to act on my request and he doesn't went to be bothered anymore Frankly, he just wants me to go away even though he has been unethical and dishonest and fails to acknowledge his responsibility.Still waiting l!!Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did contact your company, that you have staff that feels they cannot carry a complaint to you due to your attitude should not fall on the customer It is unfortunate that you consider this, even at best, adequate service is ridiculous On the face-caps, one strip, the break was at the top only about inches, the other side strip was only cracked at the very top approximately 1/inch and the bottom one was fineYour installers took the two broken pieces and left the bottom stripI should have been notified if your "policy" is to just throw them awayPer your statement you do not replace these pieces unless you "deemed" it necessarySo why didn't your installers at least leave them for me if they were not replacing with newYou are well aware of my phone numbers and could have easily contacted me to get involved at the correct timeAgain, this is gross negligence and you can "blame me' but what is comes down too is you let your installers go on their own and you do not follon the quality (or lack there of) of work My offer at this time still stands, when I close my pool for the winter I will be more than glad to lower the water enough to have your company come out and replace the face-plate and caps to correct this issue, with a guarantee of no leak for the first yearOtherwise, I will have another pool company do this and send you the bill Regards, [redacted] ***
The service in question was performed in as stated.We have no record of any complaint prior to now.The faceplates in the swimming pool were all replaced new, except those around the steps (vertical, horizontal), because they were sound Yes the screws are exposed because the plastic strips that snap in to hide the screws holding the stair faceplates in deteriorate with time and since this pool is approximately years old, its not possible to find them As a practice, we and most pool service companies, rarely if ever replace the sealing plates in thermoplastic or fiberglass stairs upon liner replacement The trim/beauty strips do deteriorate with time and after the liner is replaced the screws would be visible, but in no way harmful or hazardous to anyone since they're somewhat recessed.In years, we have never had a single complaint from a customer about our practice having done this type of work in this manner
Mr [redacted] is referring to the 'Win Big if Casey Currie wins the Ba1000' offer that we had last year This entry required steps to be followed to be eligible for the $dollar rebate Potential rebate winners had to watch a video and fill in a short form at the end of the video, buy an eligible product, and submit the rebate form according to the instructions on the form Watching none or only part of the video didn't count because the proof of watching the whole thing came up at the end of the video Entrants were encouraged to watch the video several time, and many entrants submitted watching the video and times Mr***, did submit the rest of the requirements, but he didn't watch the full video We had over submissions for this promotion, that followed the criteria for this promotion
Mrs ***,After or years, your complaint is very late You may do whatever you wish, but we will not be held responsible for the bill.Regards, BOB DAVIS
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The actual time that the technicians spent on the service call was minutes which is documented on the receipt Is there anyone who wouldn't agree that these rates are extremely steep? Furthermore, am I wrong forexpecting results and a more accurate analysis on any service call? Since I purchased my hot tub from this company and they advertise that they are the specialists in serving hot tubs, naturally, I expected them to be competent ¡n the repair of my hot tub.The technicians replaced an O ring and they assured me that if there was a leak, it would be small and only occur when the pump was running However, I wanted and asked them to check to make sure the leak was fixed and they seemed to be in a hurry and didn't want to check anything else for leaksI turned off the pump since we weren't using the hot tub and the next day, I discovered water leaking underneath the hot tubIt wasn 't condensation but truly a leak that should have been fixedI timely notified them the next day that the problem was still occurring , After speaking with the owner and explaining that my hot tub was not fixed, he did not offer any resolution It seemed as though he didn't want to deal with the problem at hand.After I contacted the Revdex.com with my complaint, I did receive a letter from the Aqua Pros owner In his letter, he continued to deny any responsibility to fix my hot tubHe was upset that I would even voice a complaint even though it was clear that I deserved a resolution to this problemThis owner stated that he fulfills his obligations and that he has an outstanding record for customer serviceBut, I ask you, would you call his refusal to fix my hot tub, good business practice?I cannot, in good faith, recommend Aqua Pros to anyone since I have had such a unsatisfying experience with the company owner of a chain of stores as well as the techniciansFor all my time, trouble, and stress, I am unhappily out of the service fee that I paid and rny hot tub is still leakingThe only thing I asked of the owner of Aqua Pros is that they fix my hot tub in a timely manner or refund my moneyAs of this t¡me, the owner still refuses to act on my request and he doesn't went to be bothered anymore Frankly, he just wants me to go away even though he has been unethical and dishonest and fails to acknowledge his responsibility.Still waiting l!!Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did contact your company, that you have staff that feels they cannot carry a complaint to you due to your attitude should not fall on the customer It is unfortunate that you consider this, even at best, adequate service is ridiculous On the face-caps, one strip, the break was at the top only about inches, the other side strip was only cracked at the very top approximately 1/inch and the bottom one was fineYour installers took the two broken pieces and left the bottom stripI should have been notified if your "policy" is to just throw them awayPer your statement you do not replace these pieces unless you "deemed" it necessarySo why didn't your installers at least leave them for me if they were not replacing with newYou are well aware of my phone numbers and could have easily contacted me to get involved at the correct timeAgain, this is gross negligence and you can "blame me' but what is comes down too is you let your installers go on their own and you do not follon the quality (or lack there of) of work My offer at this time still stands, when I close my pool for the winter I will be more than glad to lower the water enough to have your company come out and replace the face-plate and caps to correct this issue, with a guarantee of no leak for the first yearOtherwise, I will have another pool company do this and send you the bill Regards, [redacted] ***
The service in question was performed in as stated.We have no record of any complaint prior to now.The faceplates in the swimming pool were all replaced new, except those around the steps (vertical, horizontal), because they were sound Yes the screws are exposed because the plastic strips that snap in to hide the screws holding the stair faceplates in deteriorate with time and since this pool is approximately years old, its not possible to find them As a practice, we and most pool service companies, rarely if ever replace the sealing plates in thermoplastic or fiberglass stairs upon liner replacement The trim/beauty strips do deteriorate with time and after the liner is replaced the screws would be visible, but in no way harmful or hazardous to anyone since they're somewhat recessed.In years, we have never had a single complaint from a customer about our practice having done this type of work in this manner
Mr [redacted] is referring to the 'Win Big if Casey Currie wins the Ba1000' offer that we had last year This entry required steps to be followed to be eligible for the $dollar rebate Potential rebate winners had to watch a video and fill in a short form at the end of the video, buy an eligible product, and submit the rebate form according to the instructions on the form Watching none or only part of the video didn't count because the proof of watching the whole thing came up at the end of the video Entrants were encouraged to watch the video several time, and many entrants submitted watching the video and times Mr***, did submit the rest of the requirements, but he didn't watch the full video We had over submissions for this promotion, that followed the criteria for this promotion