Complaint: [redacted] I am rejecting this response because: I have enclosed official [redacted] ("***") records, proving that the refund never went through, nor was it ever received: Enclosed, you will find solid evidence that the aforementioned account/debit card in question was closed on xx/xx/xxxxTo be specific, you will find a signed statement of this date closed by a [redacted] official with official stamp:Enclosed, [redacted] further states, again for the record, that it is impossible for any funds to have been received after account closure, dated long before the refund even beganSpecifically, "The account number ending in [redacted] attached to debit card number [redacted] was closed on September 12th at our [redacted] locationThere has since been no activity or deposits into the account"Enclosed is an official final statement, issued by a [redacted] officialSpecifically, note the marked "Early Closing Fee"Also enclosed is the reinstatement of [redacted] rules and procedures regarding this transaction, "In the event that a refund or electronic payment were to be sent to the account or card after the date of closing, the transaction would reject and be sent back to the paying party." Finally, enclosed is the requested information by Bestours about liability: [redacted] denies liability, specifically quoting, "The payment transaction is between you and Best Tour" All of the information mentioned above is enclosedWth proof beyond any reasonable doubt that the refund was never received, what is Bestours' intentions after withholding our refund for almost year? If Bestours still blames [redacted] ***, then Bestours should contact [redacted] and mutually resolve it between them -- only results are admissible, at this pointThese documents will also be forwarded to the Federal Trade Commission, Attorney Generals Office, and RICO if this issue is not resolved in a timely manner -- I prefer to resolve this as soon as possible so that we may all move onI further encourage the Revdex.com to step forward to recommend an actionSincerely, [redacted] ( [redacted] ***)
Complaint: [redacted]
I am rejecting this response because:
I have enclosed official [redacted] ("[redacted]") records, proving that the refund never went through, nor was it ever received:
Enclosed, you will find solid evidence that the aforementioned account/debit card in question was closed on xx/xx/xxxx. To be specific, you will find a signed statement of this date closed by a [redacted] official with official stamp:.
Enclosed, [redacted] further states, again for the record, that it is impossible for any funds to have been received after account closure, dated long before the refund even began. Specifically, "The account number ending in [redacted] attached to debit card number [redacted] was closed on September 12th 2013 at our [redacted] location. There has since been no activity or deposits into the account".
Enclosed is an official final statement, issued by a [redacted] official. Specifically, note the marked "Early Closing Fee".
Also enclosed is the reinstatement of [redacted] rules and procedures regarding this transaction, "In the event that a refund or electronic payment were to be sent to the account or card after the date of closing, the transaction would reject and be sent back to the paying party."
Finally, enclosed is the requested information by Bestours about liability: [redacted] denies liability, specifically quoting, "The payment transaction is between you and Best Tour".
All of the information mentioned above is enclosed.
Wth proof beyond any reasonable doubt that the refund was never received, what is Bestours' intentions after withholding our refund for almost 1 year? If Bestours still blames [redacted], then Bestours should contact [redacted] and mutually resolve it between them -- only results are admissible, at this point.
These documents will also be forwarded to the Federal Trade Commission, Attorney Generals Office, and RICO if this issue is not resolved in a timely manner -- I prefer to resolve this as soon as possible so that we may all move on. I further encourage the Revdex.com to step forward to recommend an action.
Sincerely,
[redacted] ([redacted])
Dear Ms. [redacted],We have received communication from [redacted]linesadvising that the refund amount due to Mr. [redacted], USD$588.70, was receivedby the [redacted] ([redacted]}.You are welcome to contact the [redacted] branch,[redacted] Kapahulu, Branch Manager, Mr. [redacted], tel: [redacted] and email: [redacted], to confirm the receipt of said refund.I am attaching [redacted]lines' communication regarding the receipt of said refund bythe [redacted].I hope that the above information brings light into the "lost" refund and clears BESTOURS good name and restores our hard earnedreputation as a professional travel agency servingour ·commu':l.ity since 1982.We reiterate here, once more,that BESTOURS' sole responsibility was to process the cancellation refund on behalfof Mr. [redacted], which we did withoutcharging any fees.onio Andres-LopezDirector
Complaint: [redacted] I am rejecting this response because: I have enclosed official [redacted] ("***") records, proving that the refund never went through, nor was it ever received: Enclosed, you will find solid evidence that the aforementioned account/debit card in question was closed on xx/xx/xxxxTo be specific, you will find a signed statement of this date closed by a [redacted] official with official stamp:Enclosed, [redacted] further states, again for the record, that it is impossible for any funds to have been received after account closure, dated long before the refund even beganSpecifically, "The account number ending in [redacted] attached to debit card number [redacted] was closed on September 12th at our [redacted] locationThere has since been no activity or deposits into the account"Enclosed is an official final statement, issued by a [redacted] officialSpecifically, note the marked "Early Closing Fee"Also enclosed is the reinstatement of [redacted] rules and procedures regarding this transaction, "In the event that a refund or electronic payment were to be sent to the account or card after the date of closing, the transaction would reject and be sent back to the paying party." Finally, enclosed is the requested information by Bestours about liability: [redacted] denies liability, specifically quoting, "The payment transaction is between you and Best Tour" All of the information mentioned above is enclosedWth proof beyond any reasonable doubt that the refund was never received, what is Bestours' intentions after withholding our refund for almost year? If Bestours still blames [redacted] ***, then Bestours should contact [redacted] and mutually resolve it between them -- only results are admissible, at this pointThese documents will also be forwarded to the Federal Trade Commission, Attorney Generals Office, and RICO if this issue is not resolved in a timely manner -- I prefer to resolve this as soon as possible so that we may all move onI further encourage the Revdex.com to step forward to recommend an actionSincerely, [redacted] ( [redacted] ***)
please see attached
Complaint: [redacted]
I am rejecting this response because:
I have enclosed official [redacted] ("[redacted]") records, proving that the refund never went through, nor was it ever received:
Enclosed, you will find solid evidence that the aforementioned account/debit card in question was closed on xx/xx/xxxx. To be specific, you will find a signed statement of this date closed by a [redacted] official with official stamp:.
Enclosed, [redacted] further states, again for the record, that it is impossible for any funds to have been received after account closure, dated long before the refund even began. Specifically, "The account number ending in [redacted] attached to debit card number [redacted] was closed on September 12th 2013 at our [redacted] location. There has since been no activity or deposits into the account".
Enclosed is an official final statement, issued by a [redacted] official. Specifically, note the marked "Early Closing Fee".
Also enclosed is the reinstatement of [redacted] rules and procedures regarding this transaction, "In the event that a refund or electronic payment were to be sent to the account or card after the date of closing, the transaction would reject and be sent back to the paying party."
Finally, enclosed is the requested information by Bestours about liability: [redacted] denies liability, specifically quoting, "The payment transaction is between you and Best Tour".
All of the information mentioned above is enclosed.
Wth proof beyond any reasonable doubt that the refund was never received, what is Bestours' intentions after withholding our refund for almost 1 year? If Bestours still blames [redacted], then Bestours should contact [redacted] and mutually resolve it between them -- only results are admissible, at this point.
These documents will also be forwarded to the Federal Trade Commission, Attorney Generals Office, and RICO if this issue is not resolved in a timely manner -- I prefer to resolve this as soon as possible so that we may all move on. I further encourage the Revdex.com to step forward to recommend an action.
Sincerely,
[redacted] ([redacted])
Dear Ms. [redacted],We have received communication from [redacted]linesadvising that the refund amount due to Mr. [redacted], USD$588.70, was receivedby the [redacted] ([redacted]}.You are welcome to contact the [redacted] branch,[redacted] Kapahulu, Branch Manager, Mr. [redacted], tel: [redacted] and email: [redacted], to confirm the receipt of said refund.I am attaching [redacted]lines' communication regarding the receipt of said refund bythe [redacted].I hope that the above information brings light into the "lost" refund and clears BESTOURS good name and restores our hard earnedreputation as a professional travel agency servingour ·commu':l.ity since 1982.We reiterate here, once more,that BESTOURS' sole responsibility was to process the cancellation refund on behalfof Mr. [redacted], which we did withoutcharging any fees.onio Andres-LopezDirector