Bests Towing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We appreciate the member's response and feedback regarding the experience with the merchantWeunderstand her position and will take the necessary steps to address herconcerns with our team and [redacted] Although the member's inquiryis beyond Travelzoo's refund policy, in an effort to repair the relationshipwith the member, Travelzoo will honor her request for a refund and hasinitiated a refund in the amount of $Thank you,The Travelzoo Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) I did not contact Travelzoo prior to the voucher's expiration because in my mind a single last-minute cancellation for "plane maintenance" was not enough to justify such an actionHowever, the second such cancellation was and it did not occur until over a year after purchase in large part due to the seasonal nature of the activity.2) These are the reasons why the $in credits that Travelzoo has offered me are not a sufficient solution (excerpted from reply email sent to Travelzoo on 6/**/15):"First, it requires me to continue to do business with Travelzoo, which I have learned requires extensively researching the vendors through which deals are offeredHad I done more research on ** *** ***, I would not have purchased the deal in the first placeAs the broker, I believe Travelzoo has a responsibility to its customers not to offer deals with businesses that have proven to have poor products or abysmal customer service, if exhibited by numerous online reviews and Revdex.com ratingsAccepting credits from Travelzoo at this point will be throwing good money after bad (yes, I realize I will not have to pay for the credits, but they represent money that I have already spent and believe I should get back).Second, the restrictions on the use of the credit (one per purchase, no combining or reissuing) make me think that it would be quite difficult to actually use these credits, as I will have to speculate in advance (when requesting denominations) what price ranges of experiences I might like to spend them on and then be constantly monitoring for deals that fit those criteriaI strongly suspect that Travelzoo will be the real winner here, as I will almost certainly not be able to use the full value of the credits(I'm sure everybody who has received a voucher from an airline can attest to how difficult it is to use one and how much less valuable it is than the dollar value printed on itTo me, this sounds like a similar situation.)The bottom line is that even at this point in our discussions I still don't understand why it is impossible for me to receive a refundI do understand that the voucher is expired due to the actions of ** *** ***, but that is a policy reason, not a practical oneI am willing to accept *** or even a checkSince you are still offering deals through ** *** ***, I'm sure it would be possible to negotiate something with them (like skipping one payment to them to recoup what you are refunding me, thus placing the burden on them where it belongs)."The basis for my complaint is that Travelzoo has chosen to offer deals for a business that receives an F from the Virginia Revdex.com, and refuses to make good when its customers receive abysmal customer service, basing its refusal on a technicality (expiration of the voucher)Travelzoo's best attempt to address this has not provided me with full compensation because of the difficulty of using the credits without losing money and the continuing requirement of doing business with Travelzoo.Below please see some *** reviews of ** *** ***, which demonstrate that my experience was not unusual (as do complaints with the Virginia Revdex.com)It's my belief that Travelzoo has a responsibility to screen its vendors better or, if not, to compensate its customers who suffer from its poor vendor selection.*** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** * *** * *** *** *** *** * *** *** *** *** ** ** ** * *** ** *** *** *** *** *** ** *** * *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** ** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** ** * *** *** *** *** ** ** *** ** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** ** ** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** * *** ** *** *** ** *** *** ** * *** *** *** * *** ** ** *** ** *** *** * *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** ** *** *** ** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** * *** *** *** * *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ***
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Sincerely,
*** ***

To whom it may concern:On June **, 2015, customer*** ***, contacted Travelzoo regarding her two vouchers for the **
*** *** she purchased on March *, which expired on February *,After expressing her disappointment with the vouchers and the merchant, sherequested credit for
the Travelzoo vouchersBecause the voucher was expired,the request was escalated to our management team for reviewAfter our management team reviewed the request, the member's request was for acredit was denied because the vouchers had already expired and at no time wasTravelzoo contacted prior to June ** regarding the member's difficultyWe werenot contacted until almost a year after the member's originally cancelledreservationIn any situation where a member experiences difficulty with the voucher,Travelzoo is happy to assist our members to the best of our ability prior tothe vouchers expiration dateOnce the vouchers expire, per Travelzoo'scontract with the merchant, the vouchers become valid for their base value touse at a future date with the merchantThe member was advised of base valueand give two $promo codes for her experience in correspondence dated6/**/and 6/**/respectivelyThe member was not satisfied with the response and the member's inquiry wasagain reviewed by our management teamIn an effort to repair the relationship,on 6/**/2015, Travelzoo granted the member's original request and offered themember credit for the full amount of her purchase for a total of $which canbe used toward any future Travelzoo voucher purchases and was given the optionto divide the credit into smaller increments to use across multiple purchases.The member declined the offer of credit. At this point in time, the member's request for a refund is outside ofTravelzoo's refund policyAs Travelzoo was not notifed of any difficulty priorto the expiration date and the voucher is already expired, Travelzoo is unable toissue anything beyond Travelzoo credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved ASSUMING THAT TRAVELZOO FOLLOWS THROUGH ON ISSUING THE REFUNDI have not yet received direct contact from Travelzoo with information on how to receive the refund, even though their last response says it has been initiated
Sincerely,
*** ***

Dear Revdex.com,Member Carla Knepper's husband called on 7/*/to verify if hisvoucher was refundable and proceeded in requesting a refund in accordance withTravelzoo's day refund policy On 9/*/2015, the member's husband contacted Travelzoo to inquireabout the status of the refundUpon review
of the refund we identified anerror in our system in processing the original requestAs a result of themember's call and to ensure the member is properly refunded, we sent the refunddirectly to our Finance team to refund it manuallyOur management team sent afollow up email to the member advising of this with two discount codes due to theinconvenience. We have further confirmed that the refund was successfullycompleted on 9/*/to her original form of paymentWe advise our membersthat it may take 7-working days to see that credit posted to theiraccount. Thank you,Michelle S***

Travelzoo makes every effort to ensure our member's inquiries are answered in a timely mannerWe are very sorry to learn that the member was not able to use their vouchersThe member did contact us on 8/**/to advise us of their difficulties with finding availability at the venueWe were
unable to locate her purchase with the email address provided and responded by requesting additional information on the same date. Unfortunately, we did not receive a responseHer subsequent contact was on 9/*/to which we are still in the process of replying toWe advise members that it may take 24-business hours to receive a responseIn an effort to remedy the situation, we will be issuing a full refund for the voucher purchased, which will be issued to their original form of paymentThe member will receive an email which will confirm the refund was processed to the email address associated with her purchaseWe advise our members that it may take 7-working days to see that credit posted to their account. At this time, we consider the matter closed

To whom it may concern: We received a social media contact from this member on the same day the Revdex.com complaint was receivedWe followed up with her directly and offered a full refund for the purchaseThank you, Allison S*The Travelzoo Team

Member *** **, contacted Travelzoo on 3/**/requesting arefund for eight vouchers purchased on 3/**/for the '***
*** Comedy Magic' through the desktop platformTravelzoo's deal pagestates "This is a date-specific eventAll sales finalNo refunds orexchangesNot valid after
expiration date." This information is alsoprovided on the mobile platform pre-purchase, just in a different, moremobile-friendly, formatAt the time of her contact, member advised Travelzoo that she had gone to thebox office for the show without reservations, despite the voucher and deal pageclearly indicating that reservations are requiredBoth the customer servicerepresentative and supervisor with whom the member spoke denied refund based onthe terms of the voucher as presented at the time of purchaseIn an effort torepair the relationship with the member, we have initiated a full refund of$to the member on 5/**/2015.Thank you,***The Travelzoo Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the refund as requested
Sincerely,
*** ***

The member booked a reservation via Travelzoo's webstie on 2/*/for Cap Tremblant for a night stay arriving 03/**/and departing 03/**/The rate booked was provided by our partner Travelscape, LLC with the following disclosure and cancellation policy: Reservation provided by our
trusted partner Travelscape, LLCThe charge on your card statement will appear as Hotels * TravelzooCancelation Policy: We understand that sometimes your travel plans changeWe do not charge a change or cancel feeHowever, this property (Cap Tremblant) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 11:PM ((GMT-05:00) Eastern Time (US & Canada)) on Feb *, 2017, or no-shows, are subject to a 100% Cost of Stay penaltyOn 02/**/2017, the member contacted our service team requesting a modification for her reservation due to lack of snowAs the request to modify was within the penalty window, we reached out to our partner Travelscape, LLC as the supplier of the rate to make the requestTravelscape, LLC was unable to connect with the hotel so the inquiry was escalated with their team and an expectaion was set with the member that her request would be reviewed but not guarenteedAfter receiving confirmation from Travelscape, LLC that the hotel would not authorize a modification without penalty, as the rate was non-refundable, we provided this information to the member on 3/*/The member contacted us again on 3/**/and the matter was further escalated to our management team for additional follow up with Travelscape, LLC again with no guarantee that we could modifyTravelscape, LLC was unable to modify with the hotel and we advised the member of this again on 3/**2017. The member's reservation passed and her deposit was forfeited per the policy noted aboveThe member made several subsequent contacts to our service team and we were unable to provide any alternate resolveTravelzoo made every effort to work with our partner Travelscape, LLC to fulfill the members request; however, the request was made within the agreed upon policy at booking and we are unable to provide any compensation or dates for a future stay. Sincerely, The Travelzoo Team Tell us why here

To whom it may concern; The member's refund was submitted on February **, when it was requestedDue to a delay with an automated tool, the processing was inadvertently delayedThe refund has been processed as of today, Febrary **, We apologize for the
delay. Sincerely, The Travelzoo Team

To whom it may concern, This correspondence states that *** *** purchased airline tickets through a site called ***. Travelzoo operates a website called ***, which is not affiliated with *** in any way *** is an airfare search engine, which does not
have information on specific bookings. It is a search engine that compiles the best fares from online travel agencies and multiple airlines. *** does not handle any transactions. In fact, a user is never purchasing airfare from ***The transaction is between the user and the website they made the purchase from. Once a user finds their desired itinerary, *** takes them directly to the website of their choice to complete the booking. Users must contact the airline or online travel agency used if they have any inquiries regarding an itinerary We hope this information is helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:Travelzoo makes every effort to ensure that our offers provide thebest value available. We certainly appreciate and understand the member'sconcerns. After their most recent email to Travelzoo, dated 9/**/2015, we hadescalated their concerns to our management team for...

additional review. Themember's feedback and concerns are being thoroughly investigated so we mayfulfill our promise to have the most accurate information available to ourmembers. In the meantime, in an effort to heal our relationship with themember we will be issuing a full refund for the voucher purchased. The refundwill be returned to their original form of payment and we will notify themember via email once the refund has been processed. We advise our members thatit may take 7-10 working days to see that credit posted to their account. Thank you,The Travelzoo Team

We appreciate the member's response and feedback regarding the experience with the merchant. Weunderstand her position and will take the necessary steps to address herconcerns with our team and [redacted]. Although the member's inquiryis beyond Travelzoo's refund policy, in an effort to repair the relationshipwith the member, Travelzoo will honor her request for a refund and hasinitiated a refund in the amount of $298. Thank you,The Travelzoo Team

Tell us wh On 3/*/2016 member contacted Travelzoo to report that she was unable to redeem the base value of her voucher for The Georgian at [redacted] which had expired on 3/**/2015.  The member was offered Travelzoo credit in the amount of $155 (the original purchase amount)...

which she accepted.  The member called Travelzoo back on 3/*/2016 requesting a cash refund instead of the Travelzoo credit. Despite being outside of Travelzoo's refund policy, in an effort to maintain a relationship with the member, Travelzoo agreed to process a refund back to the original form of payment; which was her [redacted] account. Based on standard procedure, the member was advised of the refund processing time frame of 7-10 business days. On 3/**/2016, the member contacted Travelzoo to report that she had not received her refund and to let Travelzoo know that she no longer uses the [redacted] account on file. Given that the refund process was already initiated and at this point it was uncertain whether or not the funds routed from Travelzoo to the member’s [redacted] account were going to be rerouted to the new account, she was advised to wait the 7-10 business days standard time frame and to let Travelzoo know if she had not received the funds as of 3/**/2016.  Travelzoo received no contact from the member until 3/**/2016 when Travelzoo was notified that the refund had not yet been received. Given that refunding to the original form of payment was not possible, Travelzoo offered to issue a refund in the form of a check. Member submitted all required documentation on 4/*/2016. Standard time frame to receive a refund check by mail is 14 business days. Due to an unfortunate error, the members check request was not processed on 4/*/2016. This explains why the member has not received the check by mail yet. Travelzoo can confirm that the member’s check request has been processed today 4/**/2016.  Travelzoo appreciates and understands the member's concerns and regrets any inconveniences caused due to the delay. Travelzoo’s Management Team and Finance Department are working diligently to fulfill their promise of a refund to this member.  In an attempt to heal the relationship with the member, additional Travelzoo credit in the amount of $30 will be issued for the member to use towards any future Travelzoo voucher purchase. Thank you, LibertyThe Travelzoo Team