Bestway Driver Training Centres B C Ltd

Initial Business Response /* (1000, 5, 2015/05/05) */
Contact Name and Title: *** ***, GM
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@camclarkford.com
In response to the complaint, here are the facts as we see them:
- Customer brought vehicle to us in January, complaint was with
regard to drive train and clunk from front of vehicle when turning
- We rectified concerns (paid under extended service plan)
- Customer returns 9,000km later with a broken transfer caseWhen told of the issue he states that he told us that it was broken on the first visit
- We let the customer know that his extended warranty company requires his authorization to tear down the transfer case (in case the failure is not mechanical and is actually abuse)
- *** As the customer would not listen to or discuss anything with our Service Manager, we asked that he pick up his truck
The dealership issues with this complaint, these questions come from our Service Manager (who is a Master Technician by trade):
- If the customer complained of something being wrong with the transfer case on the first visit, we would have looked at it
- The truck was gone for 9,and monthsA broken transfer case has no chance of surviving either
- There was no complaint from the customer during this period of time
I would like to end this response by reiterating one point...there is a chance that the customer's extended service plan will cover the broken transfer case***

Final Consumer Response /* (2000, 9, 2015/05/04) */
Since filling this complaint with the Revdex.com, Cam Clark Ford Red Deer have been extremely helpful. The general manager has footed the bill for the repairs before being notified that I had filed a complaint. Given the situation I am very pleased with...

service I have received and the resolution. At this time we can close the file. Kind Regards