Hey There - I wanted to follow upon complaint [redacted] As we clarified with the submitter, we had a keystroke error for a sale we ranWe had a pair of pants that were priced at $on sale for 25% offWhen creating the ad, we inadvertently said the sale price was $instead of $We paused those ads that morning as soon as we found out about the discrepancyWe also offer free shipping on orders over $Since the sale price of the pants was now $58.50, falling under the $threshold, these pants were not available for free shipping as part of this promotion I hope this clears up any confusion on the $pricing discrepancyWe had no goal or intention of misleading our customersThank you! [redacted] CMO Betabrand
Hey There - I wanted to follow upon complaint [redacted] As we clarified with the submitter, we had a keystroke error for a sale we ranWe had a pair of pants that were priced at $on sale for 25% offWhen creating the ad, we inadvertently said the sale price was $instead of $We paused those ads that morning as soon as we found out about the discrepancyWe also offer free shipping on orders over $Since the sale price of the pants was now $58.50, falling under the $threshold, these pants were not available for free shipping as part of this promotion I hope this clears up any confusion on the $pricing discrepancyWe had no goal or intention of misleading our customersThank you! [redacted] CMO Betabrand