From: [redacted] Sent: Thursday, June 19, 2:PM To: drteam Subject: Complaint I.D# [redacted] My name is [redacted] the owner and operator of Betancourt's Collision CenterI'm writing in response to Mrs [redacted] who owns a Honda AccordAs per our conversation on 5-15-about your concern on repairs (polish and removal of overspray) to your Honda AccordYour door handles were not damaged at the time of our repairs, the parts had minor cracks on the upper part of the handles, the under side of the handles showed wear but were o.kI advised the customer to get a second opinion on this matter from another shop of her choiceMrs [redacted] had another concern regarding her window tint which when she came in was coming off/peeling, which is due to wearHer windows were not down at the time of repairsAgain, I told Mrs [redacted] to get another opinion on her window tint since she didn't agree with my opinionAt the end of our conversation, I made it clear that this was simply my own assessment and she was free to get a second opinionI believe we have done nothing wrong on this matter Thank You, [redacted] Owner Betancourt's Collision Center [redacted] [redacted] [redacted] [redacted] [redacted]
From: *** *** *** ***
Sent: Thursday, June 19, 2:PM
To: drteam
Subject: Complaint I.D# ***
My name is *** ** *** the owner and operator of Betancourt's Collision CenterI'm
writing in response to Mrs*** *** who owns a Honda AccordAs per our conversation on 5-15-about your concern on repairs (polish and removal of overspray) to your Honda AccordYour door handles were not damaged at the time of our repairs, the parts had minor cracks on the upper part of the handles, the under side of the handles showed wear but were o.kI advised the customer to get a second opinion on this matter from another shop of her choiceMrs*** had another concern regarding her window tint which when she came in was coming off/peeling, which is due to wearHer windows were not down at the time of repairsAgain, I told Mrs*** to get another opinion on her window tint since she didn't agree with my opinionAt the end of our conversation, I made it clear that this was simply my own assessment and she was free to get a second opinionI believe we have done nothing wrong on this matter
Thank You,
*** *** Owner
Betancourt's Collision Center
*** ** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
From: [redacted] Sent: Thursday, June 19, 2:PM To: drteam Subject: Complaint I.D# [redacted] My name is [redacted] the owner and operator of Betancourt's Collision CenterI'm writing in response to Mrs [redacted] who owns a Honda AccordAs per our conversation on 5-15-about your concern on repairs (polish and removal of overspray) to your Honda AccordYour door handles were not damaged at the time of our repairs, the parts had minor cracks on the upper part of the handles, the under side of the handles showed wear but were o.kI advised the customer to get a second opinion on this matter from another shop of her choiceMrs [redacted] had another concern regarding her window tint which when she came in was coming off/peeling, which is due to wearHer windows were not down at the time of repairsAgain, I told Mrs [redacted] to get another opinion on her window tint since she didn't agree with my opinionAt the end of our conversation, I made it clear that this was simply my own assessment and she was free to get a second opinionI believe we have done nothing wrong on this matter Thank You, [redacted] Owner Betancourt's Collision Center [redacted] [redacted] [redacted] [redacted] [redacted]
From: *** *** *** ***
Sent: Thursday, June 19, 2:PM
To: drteam
Subject: Complaint I.D# ***
My name is *** ** *** the owner and operator of Betancourt's Collision CenterI'm
writing in response to Mrs*** *** who owns a Honda AccordAs per our conversation on 5-15-about your concern on repairs (polish and removal of overspray) to your Honda AccordYour door handles were not damaged at the time of our repairs, the parts had minor cracks on the upper part of the handles, the under side of the handles showed wear but were o.kI advised the customer to get a second opinion on this matter from another shop of her choiceMrs*** had another concern regarding her window tint which when she came in was coming off/peeling, which is due to wearHer windows were not down at the time of repairsAgain, I told Mrs*** to get another opinion on her window tint since she didn't agree with my opinionAt the end of our conversation, I made it clear that this was simply my own assessment and she was free to get a second opinionI believe we have done nothing wrong on this matter
Thank You,
*** *** Owner
Betancourt's Collision Center
*** ** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***