Beth's Country Primitive Home Decor

Initial Business Response /* (1000, 5, 2015/12/21) */
We are a small family ran online businessWe sent multiple email responses to Mr*** in regards to his orderHe submitted an order through our website on 11/27/The order was received and processed the following week due to the holiday
He was contacted via email on 12/to alert him to the fact the items ordered were currently unavailableOn 12/a second email was sentWe are an online company and communicate via email messages or CRM (electronic messages through the website)Our phone line will state that it is best to reach us via email or textA refund was issued and the order was cancelled since he never respondedIn addition an automated email was sent 12/alerting him to the cancellation and a person email explaining everything in detail was also sent that same dayI am sorry he had a bad experience with our companyWe always answer emails and CRMs in a very timely mannerCurrently response times are a little slower due to volumeWe have found that some emails are being filtered out as SPAM due to certain email providers having high SPAM filtersOur automated messages almost always go through so the cancellation email should have been receivedCustomers can also check their order via their account, which will show status and can place a CRM message from there as wellWe aim to please and are extremely sorry Mr*** had a bad experience