Bethel Road Sweepers Sales and Service Inc.

Dear *** -I have received the complaint presented by *** ***, however, she is not giving all the facts and is not speaking the truth As per our contract, paragraphs and states, By either submitting your order online, sending us your order by fax or by email, Angels
Moving Autos understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Angels Moving Autos web site If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter you will be charged a $administration fee, the remainder of your reservation fee will be refundedIf your vehicle is booked on a transporter before you fax or email your cancellation, you will lose the amount of the reservation fee.Our office placed this order on 05/20/as seen from our screen shot below We scheduled the carrier on June 3rd, assigned to *** ***, to pick up on June 13th or 14th The second carrier was assigned as well, West Coast Auto Transport Service Inc They were to pick it up on the 14th from Wayne’s yard and take it to Florida.*** ***Pending2016-05-08:44:22*** ***Priced2016-05-07:14:36*** ***Placed2016-05-15:42:28*** ***Scheduled2016-06-06:29:02*** ***Canceled2016-06-14:51:26*** and *** placed the order over the phone with me and via email, she provided her credit card and was told it would be charged once the carrier was assigned They clearly had the terms and conditions in their possession, because their email stated that they had review it.They cancelled the order AFTER we assigned their carrier We refunded $from the charge, however, our scheduling fee of $was non refundable once the carrier was assigned Our office spent over hours setting this order up, and we cannot afford to work for free We have attached all emails showing the correspondance between us and the customer and both the carriers that were assigned If you need any further documentation please contact us.*** ***

I am rejecting this response because:*** lied again.She claimed she had spoken to me on the phone and she did not - she had never ever spoken to me on the phone.Again, it's not about the money but it's more about integrity now.*** is not speaking the truth.She can say whatever she wants and it's besides the point - the fact is I did not sign the contract and I did not want Angels auto to be responsible for my move. I am not sure why she keeps lying saying that she has talked to me on the phone and make these assumptions that I will go with the company when she has never spoken to me.When I did finally call her, she refused and whoever picked up the phone hung up on me. *** should not make assumptions that I have agreed to and will sign the contract - the truth and fact is = I did not sign it, did not read it and know I wasn't going to sign it because I did not want my car to be shipped by AngelsEnd of story - contract not signed = I did not agree to it and did not want my car to be shipped.

I am writing to report that Bethel Road Sweepers has refunded me for the disputed amount This complaint can be closed I am pleased with the resolution Thank you for your help.Thanks,*** ***

I am going to call a spade a spade, *** *** is a liarHe hoped he would get away with breaking the law by shipping his personal items in his car. Our service is to contract a carrier, that is what the $covers, the remaining balance that was due on delivery of $was not charged, because he did NOT ship your car The driver came arrived at Mr*** residence, we have pictures from our carrier of the car being stuffed with personal items This back and forth needs to come to an end We provided our terms and conditions agreement, the pictures from the carrier showing that he arrived at *** *** *** *** in Beltsville, MD to load the vehicle, however, he refused to ship it with the personal items in, because that is the LAW, the DOT LAW.

Bethel RdSweepersCrown Plaza Dr.Cols., OH 43235ID# ***The customer is not always right! I did send her a ck # *** for $

Dear Revdex.com -Mr*** *** complaint is at the least, laughable? Our office placed his order on July 14th? He was emailed his contract, the same terms and conditions that can be found on our website, which state: Angels Moving Autos or its agents will not knowingly transport
vehicles with personal or household items in the passenger or trunk compartmentFederal regulation prohibits Angels Moving Autos or its agents from doing soIf such items are shipped unbeknown to Angels Moving Autos or its agents, such items become the sole responsibility or the shipperShould damage occur due to transporting additional items in your car you will be subject to additional fees at the discretion of the transporting companyIf vehicle is found to contain undisclosed items on pick up, the carrier may charge an additional fee at their discretion.Our carrier was dispatched on July 14th to pick up his vehicle on July 29th? Our carrier arrived on July 29th to find Mr*** car packed with personal items? The carrier then told the customer he would be charging an additional $- $for the personal items in the car? Mr*** then called our office hollering at my employee, *** ? After minutes of speaking with the customer, *** felt the need to call me, on my cell phone, because the customer would not stop yelling at her? A three way call was put into place between myself, Mr*** and my employee ***? At no time did we treat the customer disrespectfully, we tried to come to a resolution with him which was not going to happen, he wanted us to ship the car, full of the items, or refund his money, neither was an optionMr*** informed me he would file all necessary documentation, including a lawsuit to try to get his $reservation fee returned? We made it clear to him that we NOT refund the money and he could do all he felt he needed to do, his threats did not concern us.There is nothing more to discuss in this matter

? If you look again at the thread of emails, you will see in them that *** (*** boyfriend) said he was going to sign, however he just needed a correction on the address.? This email came after I got off the phone with *** and ***, at which that time *** gave her credit number and billing address.? I already had the carrier assigned and told her I would be charging her card immediately.? She definitely knew her card was being charged, knew her carrier was assigned, and was telling me that her mom could barely speak english and that our driver would need to understand that.She is trying to get a refund that is NOT due because she found out by a mechanic the car was not worth shippingThat should have been decided before calling us.? They had been working with us for over weeks on the shipment

I am rejecting this response because:? Again I did not give consent to contents in the contractI also did not sign the contractIn addition I reserve my right not to be held to contents in an unsigned ? document.? At this point the contract ? is null and void Further more this company taking money and not rendering any services to there customers should be documented with Revdex.com and its against the lawIts just been countless customers they have taken money from with out given them the services that they have been adverting forThe best mediation is simply refunding my $300.00.Please see attached file of ? the countless customers they have wronged.***