Bethesda Butler County TriHealth Hospital

TriHealth Inc. would like to take this opportunity to provide a written reply to the complaint that has been filed and is referenced within the context of this letter. It has Come to our attention that one of our patients has been dealing with an unfortunate billing issue in which there was...

confusion as to a bill sent to the patient was fraudulent. Upon review, it seems as if this bill was related to a visit at our facility, but is from the agency that represents our Emergency Room Physicians. We have followed up with our customer to assure her of this information and she is going to follow-up with them in regards to her billing concerns. Upon this reply, we are considering this matter addressed and concerns alleviated.We can assure you these types of issues aren't a normal occurrence within Our Organization and we want to get this resolved amicably, and as quickly as possible, for both parties involved. Our organizational mantra is "Patient's First" and this is a diction that we take Seriously in all areas of our business.We trust that this response satisfies your request and hope that this letter finds you well. If you have any additional questions or concerns, please feel free to contact our Customer Service office at 513-[redacted].With Kind Regards,[redacted] Manager, Customer Service