Bethesda North Hospital

This is the information provided by our Patient Accounting Department that I would like for you to share with the patient [redacted] , please, to address her complaint with the Revdex.com.Thank you, Lea P [redacted] , Patient Representative, Bethesda North Hospital, Montgomery Road, Cincinnati, Ohio ( 513) 865-From: M***, Trisha of Patient Accounting Sent: Tuesday, September 01, 10:AM To: P [redacted] , Lea of Patient Relations Cc: H***, Tonya, Director of Patient Accounting Subject: RE: Revdex.com # [redacted] # [redacted] Importance: High Good Morning, This patient has accounts that were sold to [redacted] Beginning balances: [redacted] - [redacted] - DOS 1-06-- $ [redacted] - [redacted] -DOS 1-06-- $ [redacted] - [redacted] -DOS 2-14-- $ 1st stmt was mailed on 3-21-for all accounts totaling $ 2nd stmt was mailed on 4-21- Final notice was mailed on 5-20- Accounts were transferred to [redacted] (pre-collect) on 6-13- [redacted] mailed a stmt on 6-19-and patient combined all accounts and set up a payment plan with [redacted] on 6-24-for $a month [redacted] mailed stmts for the payment plan on 7-1-13, 8-1-13, 9-3-13, 10-1-13, 11-1-13, 12-2-13, 1-2-14, 2-3-14, 3-3-14, 4-1-14, 5-1-14, 6-2- The account was returned from [redacted] due to broken payment plan and sent the collection agency [redacted] on 7-7- The patient set up a payment plan with [redacted] for $a month and due to broken payment plan the account was returned and sold to [redacted] on 6-16- Statements were mailed to: [redacted] Current balance on the accounts with ***: [redacted] - $ [redacted] - $ [redacted] - $ Let me know if you need any additional information Thanks, Trisha M [redacted] on behalf of Tonya H***, Director of Patient Accounting -----Original Message----- From: P [redacted] , Lea Sent: Tuesday, September 01, 9:AM To: H***, Tonya Cc: Jones, Thurman; P [redacted] , Lea Subject: Revdex.com # [redacted] # [redacted] IMMEDIATE RESPONSE IS REQUESTED Importance: High [redacted] Tonya and or Thurman, I will need your assistance as quickly as possible to respond to the Revdex.com as they only give our organization days to respond to them in writing Please read the patient's complaint by scrolling down the page and document back to me all your findings of dates when the bills were sent, the date when the final notice was sent, the address/es where the bills were sent, any phone calls, date patient was turned over to a collection agency and anything else so I can respond to the Better Business Bureau on behalf of our organization in writing within the days Bethesda has maintained an excellent relationship with the Revdex.com over many years and we want to maintain our integrity If the patient is in hard core collection, I need to know that as well I am also requesting either of you to communicate directly with the patient after your thorough investigation of what we can do to facilitate a resolution for the patient Thank you for your assistance in this matter Lea [redacted] or [redacted] From: M***, Trisha of Patient Accounting Sent: Tuesday, September 01, 10:AM To: P [redacted] , Lea of Patient Relations Cc: H***, Tonya, Director of Patient Accounting Subject: RE: Revdex.com # [redacted] # [redacted] Importance: High Good Morning, This patient has accounts that were sold to [redacted] Collection Agency Beginning balances: [redacted] - [redacted] - DOS 1-06-- $ [redacted] - [redacted] -DOS 1-06-- $ [redacted] - [redacted] -DOS 2-14-- $ 1st stmt was mailed on 3-21-for all accounts totaling $ 2nd stmt was mailed on 4-21- Final notice was mailed on 5-20- Accounts were transferred to [redacted] (pre-collect) on 6-13- [redacted] mailed a stmt on 6-19-and patient combined all accounts and set up a payment plan with [redacted] on 6-24-for $a month [redacted] mailed stmts for the payment plan on 7-1-13, 8-1-13, 9-3-13, 10-1-13, 11-1-13, 12-2-13, 1-2-14, 2-3-14, 3-3-14, 4-1-14, 5-1-14, 6-2- The account was returned from [redacted] due to broken payment plan and sent the collection agency [redacted] on 7-7- The patient set up a payment plan with [redacted] for $a month and due to broken payment plan the account was returned and sold to [redacted] on 6-16- Statements were mailed to: [redacted] Current balance on the accounts with ***: [redacted] - $ [redacted] - $ [redacted] - $ Let me know if you need any additional information Thanks, Trisha M [redacted] on behalf of Tonya H***, Director of Patient Accounting -----Original Message----- From: P [redacted] , Lea Sent: Tuesday, September 01, 9:AM To: H***, Tonya Cc: Jones, Thurman; P [redacted] , Lea Subject: Revdex.com # [redacted] # [redacted] IMMEDIATE RESPONSE IS REQUESTED Importance: High [redacted] Tonya and or Thurman, I will need your assistance as quickly as possible to respond to the Revdex.com as they only give our organization days to respond to them in writing Please read the patient's complaint by scrolling down the page and document back to me all your findings of dates when the bills were sent, the date when the final notice was sent, the address/es where the bills were sent, any phone calls, date patient was turned over to a collection agency and anything else so I can respond to the Better Business Bureau on behalf of our organization in writing within the days Bethesda has maintained an excellent relationship with the Revdex.com over many years and we want to maintain our integrity If the patient is in hard core collection, I need to know that as well I am also requesting either of you to communicate directly with the patient after your thorough investigation of what we can do to facilitate a resolution for the patient Thank you for your assistance in this matter Lea [redacted] or [redacted]

5-31-patient [redacted] --ID [redacted] ---Our Risk Manager, Sherry M [redacted] , has offered the son to cover the expense of what was lost and is still waiting for the son to provide the cost so Risk Management can reimburse the patient for the lost property.Lea P [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

8-31-Monday, Patient Relations Department received Revdex.com complaint (ID# ***) from *** *** regarding two concerns: 1. His mother's lost personal items at Bethesda North Hospital three months ago and no one from the Security Department found the items nor were
the items turned into the Security Department; however, the laundry was able to retrieve the patient's cell phone and *** picked the cell phone up at the laundry I contacted the Manager of Security and had him check all the lost items log for the last five months to be sure the patient's personal items had/or had not been turned into the Security Department. Unfortunately, these items were not turned into Security. I educated *** of the importance of securing the patient's personal items on upfront on admission with the Security Department and the nurse will facilitate that. *** will make sure that if his mom is ever admitted to the hospital in the future, he will make sure they are secured in the Security Deparment. He was appreciative of my double checking and providing this additional information for the future. 2. *** was upset that he was not contacted as his mother's health care power of attorney regarding the plan for her discharge to a skilled nursing facility. I researched the patient's electronic medical record and only found the patient's Living Will document. I educated *** that it is very important that each time his mom is admitted to the hospital, he must bring his Health Care Power of Attorney document to the hospital and we will copy the document and return the original document to him for safe keeping. I further explained the difference between the Living Will and the Healthcare Power of Attorney forms*** was very appreciative to be educated in this matter*** was very appreciative to be educated in this matter*** is a very nice young man who is working, furthering his education and taking good care of his mom. He has my name and telephone number if he should ever need to contact me with any questions as he knows that I am here to serve him.Lea P***Patient Relations CoordinatorBethesda North HospitalAdministrationMontgomery RoadCincinnati, Ohio 45242*** *** ** *** ***

This is the information provided by our Patient Accounting Department that I would like for you to share with the patient [redacted], please, to address her complaint with the Revdex.com.Thank you, Lea P[redacted], Patient Representative, Bethesda North Hospital, 10500 Montgomery Road, Cincinnati,...

Ohio  45242 ( 513) 865-1115 From: M[redacted], Trisha of Patient Accounting
Sent: Tuesday, September 01, 2015 10:51 AM
To: P[redacted], Lea of Patient Relations
Cc: H[redacted], Tonya, Director of Patient Accounting
Subject: RE: Revdex.com #[redacted] #[redacted]
Importance: High
Good Morning,
This patient has 3 accounts that were sold to [redacted].
Beginning balances:
[redacted] - [redacted] - DOS 1-06-13 - $2216.40
[redacted] - [redacted] -DOS 1-06-13 - $604.80
[redacted] - [redacted] -DOS 2-14-13 - $150.00
1st stmt was mailed on 3-21-13 for all 3 accounts
totaling $2971.20.
2nd stmt was mailed on 4-21-13.
Final notice was mailed on 5-20-13.
Accounts were transferred to [redacted] (pre-collect) on
6-13-13.
[redacted] mailed a stmt on 6-19-13 and patient combined all
accounts and set up a payment plan with [redacted] on 6-24-13 for $100 a month.
[redacted] mailed stmts for the payment plan on 7-1-13, 8-1-13,
9-3-13, 10-1-13, 11-1-13, 12-2-13, 1-2-14, 2-3-14, 3-3-14, 4-1-14, 5-1-14,
6-2-14.
The account was returned from [redacted] due to broken payment
plan and sent the collection agency [redacted] on 7-7-14. 
The patient set up a payment plan with [redacted] for $10.00 a
month and due to broken payment plan the account was returned and sold to [redacted]
on 6-16-15.
Statements were mailed to:
[redacted]
[redacted]
[redacted]
Current balance on the accounts with [redacted]:
[redacted] - $1466.40
[redacted] - $504.80
[redacted] - $150.00
Let me know if you need any additional information.
Thanks,
Trisha M[redacted] on behalf of Tonya H[redacted], Director of
Patient Accounting
-----Original Message-----
From: P[redacted], Lea
Sent: Tuesday, September 01, 2015 9:54 AM
To: H[redacted], Tonya
Cc: Jones, Thurman; P[redacted], Lea
Subject: Revdex.com #[redacted]
#[redacted] IMMEDIATE RESPONSE IS REQUESTED
Importance: High
[redacted]
Tonya and or Thurman,
I will need your assistance as quickly as possible to
respond to the Revdex.com as they only give our organization 7 days
to respond to them in writing.
Please read the patient's complaint by scrolling down the
page and document back to me all your findings of dates when the bills were
sent,  the date when the final notice was
sent, the address/es where the bills were sent, any phone calls, date patient
was turned over to a collection agency and anything else so I can respond to
the RevDex.com on behalf of
our organization in writing within the 7 days.
Bethesda has maintained an excellent relationship with
the Revdex.com over many years and we want to maintain our
integrity.  If the patient is in hard
core collection, I need to know that as well. 
I am also requesting  either of
you to communicate directly with the patient after your thorough investigation
of what we can do to facilitate a resolution for the patient. 
Thank you for your assistance in this matter.
Lea
[redacted] or [redacted]
From: M[redacted], Trisha of Patient Accounting
Sent: Tuesday, September 01, 2015 10:51 AM
To: P[redacted], Lea of Patient Relations
Cc: H[redacted], Tonya, Director of Patient Accounting
Subject: RE: Revdex.com #[redacted] #[redacted]
Importance: High
Good Morning,
This patient has 3 accounts that were sold to [redacted]
Collection Agency.
Beginning balances:
[redacted] - [redacted] - DOS 1-06-13 - $2216.40
[redacted] - [redacted] -DOS 1-06-13 - $604.80
[redacted] - [redacted] -DOS 2-14-13 - $150.00
1st stmt was mailed on 3-21-13 for all 3 accounts
totaling $2971.20.
2nd stmt was mailed on 4-21-13.
Final notice was mailed on 5-20-13.
Accounts were transferred to [redacted] (pre-collect) on
6-13-13.
[redacted] mailed a stmt on 6-19-13 and patient combined all
accounts and set up a payment plan with [redacted] on 6-24-13 for $100 a month.
[redacted] mailed stmts for the payment plan on 7-1-13, 8-1-13,
9-3-13, 10-1-13, 11-1-13, 12-2-13, 1-2-14, 2-3-14, 3-3-14, 4-1-14, 5-1-14,
6-2-14.
The account was returned from [redacted] due to broken payment
plan and sent the collection agency [redacted] on 7-7-14. 
The patient set up a payment plan with [redacted] for $10.00 a
month and due to broken payment plan the account was returned and sold to [redacted]
on 6-16-15.
Statements were mailed to:
[redacted]
[redacted]
[redacted]
Current balance on the accounts with [redacted]:
[redacted] - $1466.40
[redacted] - $504.80
[redacted] - $150.00
Let me know if you need any additional information.
Thanks,
Trisha M[redacted] on behalf of Tonya H[redacted], Director of
Patient Accounting
-----Original Message-----
From: P[redacted], Lea
Sent: Tuesday, September 01, 2015 9:54 AM
To: H[redacted], Tonya
Cc: Jones, Thurman; P[redacted], Lea
Subject: Revdex.com #[redacted]
#[redacted] IMMEDIATE RESPONSE IS REQUESTED
Importance: High
[redacted]
Tonya and or Thurman,
I will need your assistance as quickly as possible to
respond to the Revdex.com as they only give our organization 7 days
to respond to them in writing.
Please read the patient's complaint by scrolling down the
page and document back to me all your findings of dates when the bills were
sent,  the date when the final notice was
sent, the address/es where the bills were sent, any phone calls, date patient
was turned over to a collection agency and anything else so I can respond to
the RevDex.com on behalf of
our organization in writing within the 7 days.
Bethesda has maintained an excellent relationship with
the Revdex.com over many years and we want to maintain our
integrity.  If the patient is in hard
core collection, I need to know that as well. 
I am also requesting  either of
you to communicate directly with the patient after your thorough investigation
of what we can do to facilitate a resolution for the patient. 
Thank you for your assistance in this matter.
Lea
[redacted] or [redacted]

See attached documentOctober 7, 2015
[redacted]Re: Revdex.com Complaint ID# [redacted]Dear [redacted]:Pursuant to a second letter to the Revdex.com dated 10-06-15, we are in receipt of a letter regarding “collection issues” with TriHealth. As the manager of the Single Billing Office, this letter was referred to me. In reviewing your rebuttal from Lea P[redacted], with our Patient Relations Department, I would like to help you better understand why your accounts were handled in the manner that they were and sold to [redacted].Any patient that receives services at any TriHealth facility is given ample time to handle their bill after insurance, financial assistance, individual self-pay payment plans, pre-collections, and when turned over to bad debt collection agency. According to Lea P[redacted]’s initial response to the Revdex.com on 9-1-15, I show that she listed information showing the dates whereby you would have received notification of your accounts, either with TriHealth and our pre-collection company ([redacted]).  You had been on a $100 monthly payment plan with [redacted] prior to the account being turned over to the bad debt agency ([redacted]) – due to non-payment. Once your account was turned over to [redacted] --- a validation notice was mailed to you on 7-21-14 and you began to make $10.00 payments monthly through January 2015. In answer to your questions in your second letter of 10-6-15 to the Revdex.com, I would like to respond as follows:1) Why did no one from Bethesda contact me after I left a voicemail? [redacted], I am unsure of the telephone number and when you called and left a voicemail. It is a practice of TriHealth’s to return calls in a timely manner.2) If they aren’t responsible for the unfair collection practices, who is? TriHealth made every possible attempt to make sure that you were aware of your balance and account information prior to being sent to our Pre-collection Company and ample notification by them prior to going to Bad Debt.  Within our normal business there has not been any unfair practices shown regarding you being turned over for collection in any form.  3) If my account was “sold” in June, why was I never notified by the ones selling it and from who it was sold to: [redacted], you received at least 15 notices over a 2-year timeframe regarding your account. You made an effort at some point to clear up your balances and you stopped. TriHealth did not have to contact you when it was decided to sell your accounts and others. You had ample time to handle your balances.4) Why have I received no correspondence in what appears to be over a year if this wasn’t being paid? [redacted], you have received some form of communication via our various outside partners ([redacted] or [redacted]) within the past year. Your account went to Bad Debt 07-2014 and you made payments to [redacted] through January 2015. [redacted] had your account from 6-24-13 to 07-2014. Therefore, you have known that you had an outstanding balance and based on such ---- your account was sold to [redacted] because of you not satisfying your balance with [redacted].  You can contact [redacted] at [redacted]. Sincerely,Sabrina C[redacted]Manager, SBO Customer ServiceSabrina_c[redacted]@trihealth.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one notified me that my payments stopped, no one notified me I still had a balance, no one is willing to help resolve this from my credit bureau that was put there without any notice to me on anyone's behalf. My score is stil [redacted], I'm done going back and forth with all companies who keep pointing fingers. End of story? No one told me my payments stopped and no one told me I still had a balance until it hit my bureau. If it's not removed no one is seeing a penny from me, my score is still excellent. I'll let it take its time to fall off. Good day. 
Regards,
[redacted]

5-31-17 patient [redacted]--ID [redacted]---Our Risk Manager, Sherry M[redacted], has offered the son to cover the expense of what was lost and is still waiting for the son to provide the  cost  so Risk Management can reimburse the patient for the lost property.Lea P[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]