Bethesda Travel Center

returned call to business (Guido A [redacted] ) who voice mailed that he felt the consumer had some mental issues, discussed complaint, business will fax a response ( [redacted] )

From:
class="gmail_sendername" "">Guido A***Date: Fri, Dec 19, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** , ***Dear ***, please note that we are in receipt today of our originally offered settlement checkMr *** marked it void and returned it to us by mail. We wish we could offer a suitable solution, but we do not know how to proceed with this gentleman who evidently is not looking for a solution to his complaint, which was fatuous to begin with. Can you suggest a suitable course of action for us? Thank you, Guido A***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: as I have stated in emails sent directly to the Revdex.com that the owner of the business won't apologize for not responding to my initial emails among other things.   I was having trouble accessing the on-line tool, so I was corresponding via email.   Below is the text of my latest email sent today.  I wanted to send it both ways.  Thanks. 
[redacted],
 
Here is my response to what the
owner of the company said in his last response.  I was more than willing
to find a solution, but it would have had to include an apology for not
responding to my emails.   I have made that clear from the beginning
when I filed my Revdex.com complaint.  The owner of the business’s refusal to
apologize was at the crux of the matter and created the impasse.  In
addition his initial response that you sent me had an offensive if not crass
tone.  That sort of thing coupled with his latest insult about my
complaint being fatuous demonstrates that this individual won’t broach any
complaint and is unprofessional.  My Revdex.com complaint is legitimate as was my
complaint about the hotel, and being insulting is not going to change that
fact.  For all these reasons, I ask that my complaint be reflected on your
website under this company’s listing so it can serve as a warning to other
consumers.  In addition I was misinformed by someone regarding this
business having an A+ rating.  When I looked at your website this wee[redacted]d,
I saw it wasn’t even rated by the Revdex.com.   I was relieved to see
that.  A business that deals with a customer’s complaint as this one has
is not a good business.  Finally, I clicked the “Reject Business Response”
on the link that you sent me.  (I finally figured out how to get to get
the link to work by pasting it into a browser rather than just clicking on
it.)  Please let me know if there is anything else that I need to do at
this point.  Thanks.
 
[redacted]
  
Regards,
[redacted]

returned call to business (Guido A[redacted]) who voice mailed that he felt the consumer had some mental issues, discussed complaint, business will fax a response ([redacted])

Review: I tried to contact this business twice about a complaint and received no response. I can provide emails sent to this business, one on 03 November and one on 5 November, to prove the fact that I sent them. This business is a travel agency that set up a trip for my wife and I to Italy. One of the hotels that was selected didn't provide the services promised. They shut off the air conditioning during to an unexpected heat wave in an apparent attempt to save money at the cost of their customers. This hotel is a 4-star hotel. I complained to the staff of the hotel and was rebuffed and offered a fan for the room. Since my complaint went nowhere, I decided to complain to the travel agent after we returned home since he booked the room. I received no response as I said. This business has an A+ rating from the Revdex.com of Maryland. That is undeserved. The fact that this business didn't respond shows disrespect and contempt. I wouldn't give them a rating of F.Desired Settlement: I want a written apology via email that is satisfactory to me; obviously I will be the judge of that. I also want the travel agency to contact the hotel with which it has a business relationship in order for it to respond to me directly via email telling me if they intend to compensate me for their lack of service. To emphasize I want this process to run through this travel agency since it selected the hotel and booked the room. They are responsible.

Business

Response:

returned call to business (Guido A[redacted]) who voice mailed that he felt the consumer had some mental issues, discussed complaint, business will fax a response ([redacted])

Business

Response:

From: Guido A[redacted]<[redacted]>Date: Fri, Dec 19, 2014 at 12:13 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]>, [redacted]Dear [redacted], please note that we are in receipt today of our originally offered settlement check. Mr [redacted] marked it void and returned it to us by mail. We wish we could offer a suitable solution, but we do not know how to proceed with this gentleman who evidently is not looking for a solution to his complaint, which was fatuous to begin with. Can you suggest a suitable course of action for us? Thank you, Guido A[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: as I have stated in emails sent directly to the Revdex.com that the owner of the business won't apologize for not responding to my initial emails among other things. I was having trouble accessing the on-line tool, so I was corresponding via email. Below is the text of my latest email sent today. I wanted to send it both ways. Thanks.

[redacted], Here is my response to what the

owner of the company said in his last response. I was more than willing

to find a solution, but it would have had to include an apology for not

responding to my emails. I have made that clear from the beginning

when I filed my Revdex.com complaint. The owner of the business’s refusal to

apologize was at the crux of the matter and created the impasse. In

addition his initial response that you sent me had an offensive if not crass

tone. That sort of thing coupled with his latest insult about my

complaint being fatuous demonstrates that this individual won’t broach any

complaint and is unprofessional. My Revdex.com complaint is legitimate as was my

complaint about the hotel, and being insulting is not going to change that

fact. For all these reasons, I ask that my complaint be reflected on your

website under this company’s listing so it can serve as a warning to other

consumers. In addition I was misinformed by someone regarding this

business having an A+ rating. When I looked at your website this wee[redacted]d,

I saw it wasn’t even rated by the Revdex.com. I was relieved to see

that. A business that deals with a customer’s complaint as this one has

is not a good business. Finally, I clicked the “Reject Business Response”

on the link that you sent me. (I finally figured out how to get to get

the link to work by pasting it into a browser rather than just clicking on

it.) Please let me know if there is anything else that I need to do at

this point. Thanks. [redacted]

Regards,