Betst Products LLC

We did ship the wrong unit, but we determined this the day it was shipped and contacted him asking if you wanted to refuse shipment and that when we received confirmation of return we would ship him the correct unit, or he could accept delivery and we would bring him the correct unit and exchange it on SaturdayHe decided to accept and exchange so we send employee on hour drive to make the exchangeWe did not over charge himWe sell two ATunitsOne is [redacted] brandOne is [redacted] brandHe chose the more expensive [redacted] We mis-shipped him he the [redacted] unitHe were not notified of any issues related to the original deliveryIf there were deliver issues, he could have contacted usIf there were delivery issues that is a separate issue that should have been noted on the [redacted] Freight delivery Bill of LadingHe was also provided our afterhours phone contact numberHe located the mower on our website and called us with questionsThe website and the sales person tell the customers that some assemble in requiredHe was advised of thisThe website has the return policyThe emailed confirming Sales Order states the Requirements for a Return: (See Attached)The product manual has break out illustration for assemblyThe customer contacted us for assistance and did state before being assisted that he thinking of returning the mowerSupport ( [redacted] ***) gave him verbal instructions and send him several photo's of how to assembleHe advised Jason that with the photo's he could complete the assemblyMissing PartsHe was missing a wheel spring and some extra bladesThese items we shipment priority within in business day of being notifiedNeither part prevented him from using the mowerI have no know knowledge any promise assembly videoThe Video that is being done is for the [redacted] seriesMany of his phone calls have been on weekends when the business is closedAll phone calls and Email have been returnedHe never requested to return the unitThe first we were aware of an issues was when we received a charge back request from his credit card companyWe refused the charge back as he had not followed return policyTo return the mower for refund: a< He needs to request an RMA b

Complaint: [redacted] I am rejecting this response because: I shouldn't have to pay for shipping for their mistakeIt would be different if it was a pair of socksIt weighs 600lbs Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are categorically falseI have documentation to prove all I have stated in emailThey need to come pick up the unit and refund my moneyIt is ridiculous to un-assemble this defective machine, rebox it, put it on a pallet and then in a crate and then arrange a pick upIt is over lbs and it took three of us (their two guys) to get it off of their trailerHow is one consumer supposed to that? Why would I risk my safety or damaging the machineThere is no manual and I have receipts for the extra hardwareAlong with acknowledgements from their employees in email about the issues including the promised videoI don't make this up it is documented by their employeesThe only thing not documented in email is the price I was quoted in which the employee apologized forThis company and its employees are not truthful

Hello,The customer called and advised his machine was leaking we advised him on how to repairHe requested to return the machine and I advised the customer that our policy states he must pay return shippingIf the customer would like a refund he must repackage the machine and request a RMAOnce the machine arrives here we will issue a refund minus return shipping per company policy

Complaint: ***I am rejecting this response because: It is true that I was offered two blades but only if I purchased two additional blades at $each plus pay for the shipping. The business stated the damage was caused by "backing up". I have mowed my fields for over years and do not mow backwards! The tractor is equipped with hydraulics to lift any attachments that are being used. I believe the damage was caused by a weak and rusted deck. I have pictures that show rust under the red paint where the damage occurred. I also have the numerous e-mails that were sent and received if the Revdex.com is interested to see them. The only request I made was for mower blades as some compensation for my time and expense.Sincerely,*** ***

Hello,
We have sent b lades via USPS Priority Mail Delivery Confirmation Number # ***
In good faith we will arrange another blade to be sent and update with the tracking number
Thank You
Betst Products, llc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this will be satisfactory when the final blade arrives The complaint will remain in force until I receive the agreed upon blade.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***They refuse to supply me with parts to repair the machineI gave them my credit card so they can charge the card for my parts neededHowever they force me to accept their decision not being responsible for the damage of the machineI asked several questions but they are not responding to my questionsI hermit have no choice but accept their decision in order to receive parts to repair the machineA business I will not recommend to anyone *** ***

We received the customers email today, we have replied and agreed to pickup the mower for a fee not to exceed $His emails have been being sent to an employees personal email account and going into that persons spam folderIf he had used the cservice email or support email addresses, which are not filtered, we would have been seeing his emails

We did ship the wrong unit, but we determined this the day it was shipped and contacted him asking if you wanted to refuse shipment and that when we received confirmation of return we would ship him the correct unit, or he could accept delivery and we would bring him the correct unit and exchange
it on SaturdayHe decided to accept and exchange so we send employee on hour drive to make the exchangeWe did not over charge himWe sell two ATunitsOne is *** brandOne is *** brandHe chose the more expensive ***We mis-shipped him he the *** unitHe were not notified of any issues related to the original deliveryIf there were deliver issues, he could have contacted usIf there were delivery issues that is a separate issue that should have been noted on the *** Freight delivery Bill of LadingHe was also provided our afterhours phone contact numberHe located the mower on our website and called us with questionsThe website and the sales person tell the customers that some assemble in requiredHe was advised of thisThe website has the return policyThe emailed confirming Sales Order states the Requirements for a Return: (See Attached)The product manual has break out illustration for assemblyThe customer contacted us for assistance and did state before being assisted that he thinking of returning the mowerSupport (*** ***) gave him verbal instructions and send him several photo's of how to assembleHe advised Jason that with the photo's he could complete the assemblyMissing PartsHe was missing a wheel spring and some extra bladesThese items we shipment priority within in business day of being notifiedNeither part prevented him from using the mowerI have no know knowledge any promise assembly videoThe Video that is being done is for the *** seriesMany of his phone calls have been on weekends when the business is closedAll phone calls and Email have been returnedHe never requested to return the unitThe first we were aware of an issues was when we received a charge back request from his credit card companyWe refused the charge back as he had not followed return policyTo return the mower for refund: a< He needs to request an RMA b

Complaint: ***I am rejecting this response because: As I stated it is not only the bolts that hold the cutting knife but also spacers are missing (never installed by the factoryThe set screws to the carrier bearings were completely loose so that the complete rotor assembly was able to move sideways and rub on the housingTo tighten the set screws you have to take a lot apartClearly the phrasing "Tighten all bolts" is to protect the manufacturerAgain self looking nuts will never come loose if tightened in the first placeMany manufacturers use self looking nuts for piston rodsI have never seen one come loose! I expect to get reimbursed for parts needed to repair the Shredder. Sincerely,*** ***

We do not dispute the that the mower deck was damages and the that the blade mounting hub was ripped from its mountsThe product warranty does not cover misuse or abuseThe products extended warranty only extends the original manufacturers warranty
The blade hub had clearly hit something when
the mower was backed upThey is no other reason why blade hub would have ripped the metal to the point that the mounting bolts were under the deck and the mower blade tip had been broken off
On 6-30-we offered customer two free mower blades even though they were not covered by the manufactures warranty and would be a direct lost for usWe have been reasonable with this customer and stand by our opinion that the damage to his mower was caused by misuse. If you wish to view the photos please advise us

I received the credit. But I can't respond on the Revdex.com Site

Our product manual states on page 12 under maintenance and storage that's the machines bolts are to checked before each operation. Our warranty states the machine is covered for a period of 2 years against manufacture defect. Lack of maintenance on the customers behalf is not a manufacture defect...

and the broken parts would not be covered under the machine warranty as the customer stated to me he has not checked the bolt tension in the 2 years he has owned the machine. It takes an inexperienced person 20 minutes and removal of six bolts to perform this routine maintenance. Even if the bolts were not checked or maintained regularly it should have been done at least once in the 2 year period customer has owned the machine and that could have prevented the damage that has occurred, and if checked regularly it would have prevented the damage to the machine.

Complaint: [redacted]
I am rejecting this response because:
I shouldn't have to pay for shipping for their mistake. It would be different if it was a pair of socks. It weighs 600lbs
Sincerely,
[redacted]

We have not shipping this person any parts for his chipper and have therefore not charge his card. No refund can be given. These parts are not covered under warranty and if he wants the parts for his chipper we will ship them as soon as he acknowledges that he must pay for these parts.

Hello,The customer called and advised his machine was leaking we advised him on how to repair. He requested to return the machine and I advised the customer that our policy states he must pay return shipping. If the customer would like a refund he must repackage the machine and request a RMA. Once...

the machine arrives here we will issue a refund minus return shipping per company policy.

Complaint: [redacted]
I am rejecting this response because: They are categorically false. I have documentation to prove all I have stated in email. They need to come pick up the unit and refund my money. It is ridiculous to un-assemble this defective machine, rebox it, put it on a pallet and then in  a crate and then arrange a pick up. It is over 700 lbs and it took three of us (their two guys) to get it off of their trailer. How is one consumer supposed to that? Why would I risk my safety or damaging the machine. There is no manual and I have receipts for the extra hardware. Along with acknowledgements from their employees in email about the issues including the promised video. I don't make this up it is documented by their employees. The only thing not documented in email is the price I was quoted in which the employee apologized for. This company and its employees are not truthful