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Bettar, Inc

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Review: This company was negligible in the way they handled my service call. When I called for an appliance repair, I was not asked for a model or serial number, but they jumped at making the appointment the next day. When the service man arrived, he just took one look at the ovens and said "parts are unavailable for that model year". If they had done due diligence on the phone by asking important information such as model numbesr, they would have been able to tell me , WITHOUT A SERVICE CALL, that the ovens most likely could not be repaired because parts were no longer available.Desired Settlement: The bill of $164 should be significantly reduced for the 10 minutes the service man was here.

Business

Response:

December 9, 2013

Dear **. [redacted]:

This letter is in response to the above-referenced complaint that was submitted to your office.

As the consumer's letter states, she telephoned our office to schedule appliance repair on the two G.E. wall ovens within her home. Since a properly functioning oven/stove seems to be of great concern to the majority of our clients during the weeks leading up to Thanksgiving, we offered the consumer the following day for service.

While the customer did provide a very clear description of the problems that each of her ovens was having, she at no time provided us the ability to foresee which parts (if any) would be needed to complete her repair. Since each of the consumer's ovens have hundreds of functional and cosmetic parts still available for them nor did we know what repair was needed, we could not factually state that "the ovens most likely couldn't be repaired". Since another part of our business is selling new appliances, one might also question the scruples of an associate who, based on a telephone conversation, discourages a consumer from seeking repair, which ultimately leads to the customer spending thousands of dollars on new built-in appliances?

**. [redacted] impressed us as a consumer who wanted to have a definitive diagnosis of the problems so that she could make an informed decision and we strived to deal with her as such. We sent an experienced repair technician to her home who diagnosed that each oven required a part. While at her home, our technician telephoned our parts department so that the part prices could be included in the repair estimate. It was during this conversation with our repairman that we learned that the consumer's ovens could not be repaired. Our repairman documented his findings for the customer and provided her a copy.

After reviewing this transaction, I find that we provided the consumer fast, courteous, and professional service exactly as was contracted. That being said, neither a discount of our normal fees nor a refund can be reasonably considered.

Sincerely,

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Description: Appliances - Major - Dealers, Appliances - Major - Parts & Supplies

Address: 10503 Wheatley St, Kensington, Maryland, United States, 20895

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