Bettenhausen Chrysler Dodge Jeep Ram

Initial Business Response /* (1000, 5, 2015/04/28) */
Contact Name and Title: *** *** GSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@bettenhausenauto.com
To Whom it may concern;
First of let me set the record straight - the only contact that I have had with Mr*** is via
phone
Mr*** purchased a brand new Chrysler from us, Bettenhausen Chrysler Jeep in Orland Park on 3/5/@ 8:05PMHe claims that he had a trade-in, we have no record of this trade - we have an electronic record through our appraisal system of any trade ever appraisedThere is also no information anywhere regarding a trade, except for his insurance cardUnfortunately the bank had processed all the paperwork when Mr*** called me, which only left the option to trade the vehicles in on one, which Mr*** tried to do with his credit union as wellHe left his other financed vehicle in the lot next to our dealershipAgain the only help that we can extend to Mr*** at this time is to trade both his vehicles in on one, but he would need some financial support to do so
Initial Consumer Rebuttal /* (3000, 7, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above information is false, inaccurate and untrue
The information provided by *** *** is falseThere was no contact made via phone for any type of vehicle with anyone*** closes at 8pm so that acquisition is asinineI do not conduct business with a purchase that expensive such as a vehicle via phoneThe only time that I've spoken with *** was after failed attempts to reach some type of understanding regarding the situation with *** *** which was unsuccessful which prompted attempting to reach *** who was the GMThis also was unsuccessful as he viewed it as a joke which was evidenced by his smirking and laughing while attempting to talk about the issue
The first time I met with anyone at the dealership was on March 7th at 1:30pm The person who I met with was *** *** I did not leave my vehicle in the lot adjacent to the dealershipMy keys were handed from my hand to *** *** and the new keys were given to me by him as well in the exchangeWhen I left my car on the lot it was in the same spot where they parked it after they test drove it to appraise it and it was moved by someone from their company to the lot adjacent to theirs by whomever had the key and still has the key for it was not returned and in fact are telling me there is no record of the keys being there however it was moved by someone with their delership which was confirmed by *** himself* tried to change his story that he did not know that the vehicle that was the one in question stating that he did not check the vin number, had a tow away sticker on it and was a different model, all of which were false
If the contract were written up as *** *** claimed, *** would've never even been contactedHowever it was not and the contract was found to be false
*** and I met face to face when I came to drop off the car from *** and to get my car back after I got the spare key to retrieve it from the *** parking lot where they parked itI have a witness to these events as well
Again, the above account of the issue is totally incorrect, dishonest, and untruthful in all of its entirety from start to finish
Final Business Response /* (4000, 11, 2015/05/15) */
We are working on a resolution - more to come