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To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of [redacted] ***.The former resident did speak with our Regional Manager, [redacted] on the morning of September regarding the charges and we have removed the $trash fee, along with two days of rent to total a credit of $This reduces the final balance from $to $762.42.A payment plan of three months at $per month was agreed to by [redacted] and the former residentPlease see the attached revised moved out revision statement and letter.Thank you[redacted] , CAM Candidate | Business Manager [redacted]

I did not admit to not setting up an account I said I called the company and set up an account as expected and forwarded the account number to the apartment complex as requested with the expectation that everything was all set, because I was told my the manager of the apartment building that I was I was also told utilities were billed through a service added on to our rent I had no expectation that I should be receiving a separate bill nor was I informed by the apartment building that this would happen

At the time of the referral, Alliance Residential was the property management company, however, when the payment was submitted for processing, the property transitioned to a new property management teamRegardless of the date of the bill, the new property management team, Pinnacle, is responsible for processing this payment, as Alliance no longer has the ability to do so at this pointMsB [redacted] was notified on July 25, that Alliance could not process this payment and she would need to contact Pinnacle directlyAlliance apologizes for any inconvenienceWe understand that this agreement was entered into while Alliance managed the property, however the agreement was between the community and MsB [redacted] All we can do is follow up with Pinnacle and refer MsB [redacted] to do the same

To Whom It May Concern,This letter is in response to Revdex.com complaint ID # [redacted] regarding a former resident of [redacted] at [redacted] in [redacted] ***, TexasWe have reviewed the resident’s ledger and at no time was the resident ever charged a late fee during their time in the apartmentAttached is the ledger to confirmHe had a trash violation last September, which we waived as a courtesy for himAlso attached is a picture of the carpet at the time of move-out, as well as a copy of the bill we received from our third-party vendorHe was charged exactly what the property was charged for items that go above and beyond a carpet clean, which is our standard procedureWhile we do appreciate the resident attempting to have the carpets cleaned, it unfortunately does not absolve them of paying a carpet charge if the carpet does not come out cleanI consider this statement of deposit account to be 100percent accurate and the resident was charged fairly and consistently per our guidelinesShould the resident have further questions, we invite him to contact the Business Manager at [redacted] at [redacted] ***, [redacted] , directly.Thank you

I received a message on 11-3-17:MESSAGE FROM BUSINESS:"After reviewing the complaint, we have found that the complainant is owed a refund and we can confirm that the check is in the process of being sent to Ms [redacted] and should be received in 2-weeksThis has been resolved."As of 11-28-I have NOT received the refund.Thank you, [redacted]

Residents were notified of the remaining balance on their account via email on 5/31/with a move-out statement, which constitutes a valid receiptFollowing the email, the former residents and relatives of residents, such as MsP [redacted] began corresponding with the property and amongst themselves to attempt to reconcile the amount due to [redacted] EstatesCharges associated with the account included damages to the unit, and were noted as such in the breakdown of chargesDamages were not related to any defective productIn conversation between the property, our customer care department and the former residents, the former residents seemed unable to come to a resolution regarding who was responsible for paying for these damages and the charges were sent to collections on 8/9/per company policyThere is currently a balance due of $ [redacted] , which is the original balance that was sent to collections Regarding sharing information without consent, we are unaware of this having taken placeAn invalid email address was associated with MsP [redacted] account; however, no private information was shared via email and the email address was removed from the account when it was brought to our attention that it was invalid

In an effort to do our due diligence, Alliance contacted the management team of *** [redacted] to gather the specifics of the complaintThis is a community which Alliance took over as manager from a previous management company in February 2017, after MsF [redacted] had already signed the renewed one year lease agreementUnfortunately, there is no documentation from the previous management company noting any conversations or proof of the resident requesting a six month lease termAlthough the team explored every possible avenue to get the proof they would need to honor the shorter lease term, even suggesting contacting the previous management company, there was nothing in writing and the management team was forced to hold MsFountain to the legally binding month lease agreementAdditionally, the former resident noted that her desired settlement would be to have the utilities she paid in refunded to her, however, again, this was with the previous management company and not something Alliance is able to doIn an effort to assist in any way, we looked back on the ledger of the previous management company and do not see a $fee for utilities (attached for reference)That being said, after reviewing her current ledger (attached for reference), the resident does pay a total of $to the management company for utilities and TV/Cable (a required $fee) and a monthly pet fee ($40)These are non-refundable and non-negotiable chargesAs a final route to resolve the issue, the management team would like to discuss the possibility of a buyout agreement and they will be reaching out to the resident shortlyWe apologize to MsFountain for the inconvenience and are attempting every resolution available

Mr [redacted] vacated [redacted] on or about 1/1/The property changed ownership 7/30/I have no business relationship with him and did not turn him over to collectionsThe managing agent for the former owner was Alliance Residential and Tina S [redacted] is my contact with that companyThe phone number for Alliance is [redacted] I am not sure what collection agency they used when the property was with the former owner/management companyUnfortunately, there is nothing I can do to help Mr [redacted] .Thank you,Suzanne R***, CPM® l Regional Portfolio Manager l [redacted] [redacted] [redacted] [redacted] l Email sr [redacted] Arizona Real Estate License [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The concessions were not explained to me clearly and in the same fashion as being claimed in the response from the business in this caseI was originally told that I could receive a one-time payment of $which would be the equivalent of around $a month (actually less than this)I was not told that the rent on a more expensive unit would be decreased by a fixed amount per month in addition to a one-time paymentAdditionally, I have not yet received a refund of the $processing fee of my deposit and application paymentI am highly disappointed as the business and staff seem to lack a sense of urgency in handling these mattersI have had to repeatedly inquire and contact the staff about my prior payments and possible future resolutions to this situation rather than be offered anything for my trouble and time as a prospective client Regards, [redacted] ***

To Whom It May Concern:This letter is in response to Revdex.com complaint # [redacted] a current resident at [redacted] The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community locationThe conversation that occurred between [redacted] , our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transferThe fee listed does account for a transfer to another apartment within our same community, but not to another locationWe are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still activeWe sincerely regret that this misunderstanding resulted in a fee of $incurred on his partOur office will be reaching out to him directly and crediting this fee to his accountWe believe that this is a reasonable solution to all parties involvedShould further questions arise, please contact me directly at ###-###-####.Sincerely, [redacted] Business Manager [redacted]

In an effort to resolve this issue, we circled back with the management team to confirm the details of this complaintWe have found that the management team was diligent in attempting to confirm whether or not the resident had submitted an official “Notice to Vacate” with the previous management company, however, there was no official documentation filed prior to Alliance taking over as manager for the communitySince taking over, the resident has not had any communication with the management team until early May when she was notified that a “60-Day Notice to Vacate” was required before move-out per the lease agreementThe management team and resident attempted correspondence on a handful of occasions leaving messages via phone or following up via email, but the two had not connected at the time of this complaintSince filing this complaint, the management team was able to connect with the resident and Ms [redacted] has signed the official “Notice to Vacant” and has been agreed to be financially responsible through the end of the lease on July 1, This complaint has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However, I would like to add that they dragged their feet about it and said first payment is due in less then a week In addition, I offered to pay the full amount by credit card since I am being denied housing due to this delay and ongoing issue, but the business some how can't or won't accept credit cards I am over a thousand miles away being hindered by this fiasco and they are still being apathetic and uncooperative and insisting on a cashier's check What business of any size and especially a rental management company cannot take credit card payments Perhaps a little effort and good faith on their part instead of fighting every reasonable option would be more beneficial both to them,as well as current and future tenants Regards, [redacted]

After looking into this issue further, Alliance will be refunding the chargesAdditionally, this account has been removed from collectionsPlease allow a few weeks to see these changesAll questions that the complainant has from this point forward need to be directed to the Customer Care Department

The management team at [redacted] is able to confirm that the charges are valid based on photos of the underside of the carpet, as well as other photos of the unitThe pet damage photos are attachedThe complainant is still responsible for the amount billed

To Whom it May Concern:This response is in regards to Revdex.com complaint # [redacted] concerning a prospect at BRIO apartments located at [redacted] .One of our staff members inadvertently rented this apartment to this consumer (individual) when, unfortunately, it had already been leased to someone else When we found out what happened, we offered this individual a $monthly concession off another apartment, in addition to a generous one-time $concessionShe was unhappy with our proposed settlement as the other apartments available were about $ more than the apartment she was originally interested in.To further accommodate this individual, we offered her a lower-priced apartment; however, she was uninterested because the unit was located on the ground floor At this time, BRIO and Alliance Residential Company have, in good faith, done everything possible to assist this individualWe cannot offer more than the two concessions stated above, and we cannot lower the price of a more expensive, enhanced unit as this would negatively affect our businessSincerely, [redacted] | Business ManagerBRIO | Alliance Residential Company

After speaking with the management team at the Dwight, we have been made aware that the team has attempted to send a refund to the complainant previously, but has either not been able to get ahold of MrW [redacted] or did not have his address on fileWe ask that MrW [redacted] contact Alexia T [redacted] the business manager, to provide an addressHe can either call the leasing office, or email Alexia directly, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I received the check back in DecOnce again Marquis took his sweet time answering you guysBetter late than never ! Regards, [redacted]

As previously stated, BRIO made a reasonable effort to accommodate this individual by offering concessions and a lower-priced apartment on the ground floorShe declined both optionsWe maintain our original response and again state for the record that BRIO and Alliance Residential Company have, in good faith, done everything possible to assist this individualWe cannot offer more than the original concessions as this would negatively affect our business.Thank you, [redacted] | Business ManagerBRIO | Alliance Residential Company

Since the time of the complaint, Ms [redacted] opted not to continue her lease at Harbor PointeHarbor Point worked directly with Ms [redacted] to include refunding her depositNothing further was requested from the management team

*** *** is confident the trash can that was left outside of the unit did in fact belong to the complainant, *** ***As a sign of due diligence, the community provided the former resident with a copy of the lease, which outlines the fees applied as it relates to trash removal, as well
as photos of the trash can outside of the unitThat being said, in an effort to resolve the issue, *** *** is willing to waive *** ***s $trash feePlease allow a couple of weeks for the charges to be updatedIf there should be a need to follow up, please contact the Regional Manager, Greg J*** - ***