Better Bath

To Whom It May Concern: Mr and Mrs [redacted] purchased a new Acrylic bath system from us on December 9th, The agreed in principal to allow us to do the work and they requested a month 0% interest Finance program through one of our lendersThe representative brought the information into the officeWhen we attempted to get them approved they were declined for the month programThey finance company counter offered with a month interest free program in we (Better Bath INC) would pay a 'discount fee" to the lender on his behalfThe fee they charged us so that the homeowners could have months interest free financing was $1,The representative said that it would be a big help for this family if we could do this on their behalf and volunteered to give up some of his commission to offset the cost to us for procuring their financingI agreed to help if the homeowners wanted to move forward with the new approval The representative called the homeowners and told them they were not approved for the month but that the finance company had offered them months interest freeThe homeowners said they would take that offer so the representative went back to their home and they signed a new document for the finance company showing months interest free financingWe proceeded with the installationThe customer was very happy with the work doneA month or two after completion, he called in complaining that the financing was wrongWe reviewed all the documents and found that the financing was in fact rightHe then said that it turns out he can't afford to make those payments and wanted us to get him a lower monthly paymentHe called and emailed us several times asking us to helpWe had at least employees contact the lender who said there was nothing they could do and that they could not talk to us about his loans as we are just a third party who refers customers to themWe advised Mr [redacted] to attempt to contact them directlyWe explained to him that he agreed with the lender to a month payment planWe asked him if he was satisfied with his bathroom installationHe said that he was, he just wanted to finance company to lower his paymentThat discussion is between him and them A month or later the customer contacted us again asking us to pay off his loan for him and finance it internallyWe informed him that that is not something that we can doWe are not capitalized to get into the lending businessWe had not heard from him in a whileI received emails saying that this was our fault, I again volunteered to see if I could help at all but the finance company declined his original request and he accepted their counter offerWe installed a great looking bathroom and he paid us for it with financing arranged between he and the lender I am attaching the purchase agreement, the invoice that both homeowners signed agreeing to months interest free, and the ACH sheet from the lender showing where we paid a discount fee on his behalf I do not want to belittle this situation or make assumptions about the actions of othersHowever, I must say that we at Better Bath Inc went above and beyond to assist this homeowner in getting a new bathI feel it's unfortunate that several months later he attempts to make us pay for his obligations by sending half truths to the Revdex.com If the Revdex.com needs any further information from Better Bath we will be happy to provide it Thanks

After reviewing the last statement made by the customer, I feel it necessary to respond by saying that we have thoroughly reviewed this job, the work completed on the job, our records of interactions with the consumer, and the statement that we made to the Revdex.com about this issue alreadyWe respectfully maintain our positionAs to the accusation that someone at our company may have forged legal documents to change the terms of the loan, I have attached the contract and the original finance documents with the customers signaturesThe signatures are all there for the review of the Revdex.comWe have hundreds of satisfied customersWe if there were any evidence that someone from our company was committing fraudulent actions we would terminate them immediately and pursue legal actionI don't know the reason for these accusations and I will not speculate to the customer's reasoningAll I can say at this point is that the evidence in front of our management team indicates that we have held up our end of the purchase agreement by providing a high quality product, professionally installed, to the customer's satisfactionFrom there, the contract terms have all been signed and agreed upon by us, the customer, and a 3rd party lenderAll the paperwork is in order and the terms of the loan were signed on by the customerWe are in no way involved in any further discussion on payments or refinancing or anything of this sortThat is left to the lender and their customerThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] We have received our deposit and are satisfied. I have also forgiven them by praying for them.

I wrestled with submitting this reviewAs someone who works with small businesses, I know what a negative review can do to a companyI feel my duty is to a future consumerBefore booking a job with Better Bath, they should know what they are getting intoWe requested a quote from the company and were given an extremely competitive price which won Better Bath our jobWe were told the job would take about daysWe were also told that Better Bath only uses certified, licensed plumbers (we specifically asked this question during the sales process)The job took five weeks to complete, and in the end I spent hours a day serving as foreman on the job - sourcing glass doors, managing the process, communicating with the workersThe tile job is beautifulThe man who did the tile work was extremely skilled and did a wonderful jobHowever, the plumbing was NOT done by a master plumber - or anyone with any type of license to do plumbing workWe had to employ an attorney and take money off our final bill to cover the cost of a plumber, drywaller and plumber to check the work and redo itOur plumber indicated that upon inspection, the plumbing work was done completely wrong and we're lucky we didn't have a large leak alreadyOur supervisor was no help throughout the situation, and the owner of the company lied to us on more than one occasionSave a headache, pay more and go with a different company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below? Hello, I received a response to case # [redacted] and am appalledThe fact this company describes our complaint as "half truths" is insulting, especially after the bold faced lies that preceded that claimFirst of all, we were never informed that our terms were monthsIn fact, the way we found out was by opening our first statement from [redacted] ***The document provided by Better Bath with our signatures are not our signaturesWe will be more than happy to provide copies of our driver's licenses to show those are not our signaturesThe salesman did have us sign an electronic tablet to "get started on the work." The changes in terms were never discussed, in fact I specifically asked for clarification on the months of 0% interest and reiterated that we cannot afford more than $per month when signing the tabletThe form submitted by Better Bath either has forged signatures or the electronic signatures transferred from what we were told was to authorize them to get them startedEither way, we would have not used our fingers to sign for payments we could not affordI would like to see a document signed in ink that shows months of 0% interest because all I have signed in ink is one that states months of 0% interestWe called every time we received a statement that didn't reflect what we agreed uponEvery time we called we were assured they would handle it and were even promised to receive a check to cover one of our payments for the trouble while they worked it outThough I said it wasn't necessary they insistedThat check never arrivedWe did call [redacted] and they informed me they don't even offer months of 0% interest and Better Bath knew itIn fact, [redacted] stated that NOBODY offers months of 0% interestIf that is the case, why do I have a document that I did sign saying "months of 0% interest" if Better Bath knew it wasn’t possible? We never "accepted a counter offer" as stated in the response; these terms were fraudulently thrust upon us without any other optionWe have been late on two payments already due to the financial burden and our credit is suffering from being put into this situation The public needs to be protected from these deceptive business practicesIt seems clear to me that an unfulfillable promise was made in order to secure our business knowing that by the time it was discovered it would be too late to do anything about itWe are hoping the Revdex.com will take care of this and avoid help us avoid the need to take legal action Thank you, [redacted] Sent from my iPhone Regards, [redacted]