I am rejecting this response because: the response is far fetched and outlandishUsing words like "molestation" in a rebuttle is horrendous and untrue [redacted] appears to be attempting to discredit me with lies and allegationsPlease note her maintance person put locks on the side door as it Leeds to the only restroom this allows for privacy of the person using the restroom and the person in the privacy of their own roomI'm not going to in entertain such bizarre allegations however I will stick to facts I did not receive my deposit in the alloted time frame of days I did clean my carpets and was not asked for a receipt at move out nor given a move out inspection I had a harmonious relationship with Antelope Hiils until it came time to reinburse my deposit also was charged for utilities for time I did not reside at the unit I am requesting the $owed for my deposit as not only did I clean the carpets but painted the whole aptAnd cleaned immaculently see move in inspection and picture of condition of apartment at move in
I am in receipt of your letter regarding multiple complaints of a former tenant, [redacted] I will respond in the order of the letter written by Mrs [redacted] She states that she upgraded our townhome with a security screen doorAll tenants are given the option of ordering a security screen doorWe have an agreement that a tenant signs stating that they will pay $towards the cost of the door and we pay for the balance, the double locks and the installationIt remains with the propertyMrs [redacted] ordered that door several months ago, never expecting to have to vacateShe recently related to our current resident manager [redacted] that she was forced to relocate because of her husband’s workWe did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move inThat is quite a dramatic statementAs an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinaryThe townhomes are all story with the exact floor plan, with the exception of the unit in questionThis unit is one story with a large handicap bathroomFormerly, it was the managers unit and is considered to be the nicest unit in the complexIn the years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story [redacted] was our resident manager at the time and I had been involved with the complex until she was up and runningThe tenant prior to Mrs [redacted] was a man named JohnHe was a senior handicapped gentleman who was with us for a number of yearsHe was a quiet, peaceful tenantI happened to be with [redacted] when we checked out the unit, and the unit was freshly painted and I have the billThe carpets were professionally cleaned, I can provide the bill The move in was not filled out by Mrs [redacted] , but by [redacted] It is not unusual for a tenant to move in and find some things misses, but [redacted] and Mrs [redacted] did not hit it off because of several incidencesShe was unhappy with everything and [redacted] threw up her handsShortly after their move in, Mr [redacted] who is a truck driver took it upon himself to park his commercial truck in the complexThis is not a complex with an abundance of parkingApparently, [redacted] got that taken of immediately with possibly some bad feelings [redacted] ordered a new stove for her upon move in and a new full size washer several months laterI never met Mrs [redacted] but [redacted] called me one day absoutly exasperatesShe relates that since Mrs [redacted] moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was availableThis is a type of situation where I get involvedI called her and didn’t really have pleasant conversation myselfHer reason for denying all access to her unit is that she has a years old and she feared she would be molested by just about anyone who went in her unitI explained that the manager would accompany anyone in her unit, but that was unacceptableShe was very unreasonableI never spoke to her again as I recallUpon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors(There are entrances) A little strange to say the leastHer next comment was about moving out a week earlyAll rental agreements in the State of Califonria require a to day noticeIf someone moves out early and the unit is rented, they are entitled to a refund Mrs [redacted] chose when to give her notice and chose to move earlyWe did not rent it in that week.The next comment is a personal affrontShe alleged that she had been told that I try to find ways to keep her security depositI believe that statement was a fabricationIn this day and age, the court system is very pro-tenant If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenantI also own a unit complexIn almost years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security depositGenerally, I am not involved except to review the move out done by the resident manager and then to write the check.Finally, after about a week after the [redacted] ’s move, my manager, [redacted] said that she was getting multiple threatening calls from [redacted] Sometimes and times in one daySome days she was ballistic and sometimes notShe made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof If anything was deducted she would take me to court and complain to every agency that she couldMrs [redacted] was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! [redacted] was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of herAt that point I was considering filing a police report, but I did notI did however go and inspect the unitThe unit was left in respectable condition, but certainly not rent readyAfter a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaningThere were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaningShe was charged for her utilitiesAnd the new stove which was now about years old was permanently stained with baked food on that had been cleaned n a regular basisThe drip pans which were new were also charged and replacedI am sending you a copy of the actual move out and what was chargedIf you need further documentation let me know.Sincerely, [redacted] , Owner
Hi ***, I am so sorry for my late response since I was out for the holidays, and also for the misunderstanding of this company and for any of your inconvenience this may cost youI explain to you that we are under investigation recommended from our attorney and detective since you said you
gave Joaquin cash on 10/22/for dollars and he gave you the bill of sales add to this email was not sign was not so sure if it was a actual sale, of my understanding a sale is completed and bill of sales are sign including a contract with any giving down payment and the costumer gets the cari ask for your help with this deal for us to get the right information as far any withdrawal from the bank that my reflect the amount and you had mention also you were constantly texting jouaquin I need I that for us to get this guy who took lot s of money from us the down payment never hit our bankhowever we are honoring any amount that was given without resolution is our lost not the costumers, we have costumesr who had similar situations they bring us prove and also they let us help us complete any pending salesi ask you to bring me this information and so far have not see you at this business, please give us a chance to make things right!Best regardsBeatriz
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello and Happy New Years,$2000.00 was giving to your company on 10/21/16. The guy gave me what I thought was a receipt. I don't not your company's policies in paperwork. As far showing you the money being taken out of my account I can not show you that for the fact that I don't keep all my money in my bank. I do keep money in my safe in my house...I can get you text messages sent to your fraudulent employee. It will not show the content. Due to only law enforcement having to ask for them. Why would I come back in 90 days to make the last part of down payment if it wasn't true. Where would have I gotten the paperwork with your company head on it. And if I was trying to rip off customers and the company why would I make note of anything if I knew I was going to take everything. In which came out of your mouth he took all the files... Please, help me make sense of this..I would have an contract if I had made the full down payment. I was told by him that I would need 4000. 00 down and I only at that time had 2000.00 saved up. Can I please have my 2000.00. I trusted a fraud and apparently you did too. All I have is what he gave me and the unofficial text messages since. I felt like that the piece of paperwork that he gave me from your company would protect me with giving him 2000.00 for a part of the down payment. And he did it right in front of another one of your employees. What happened to customer satisfaction. Obviously he ripped off many of your customers that had thier cars. This is why companies have insurance to protect the company and it's customers. Please give my money back....
I am in receipt of your letter regarding multiple complaints of a former tenant, [redacted]. I will respond in the order of the letter written by Mrs. [redacted]. She states that she upgraded our townhome with a security screen door. All tenants are given the option of ordering a security...
screen door. We have an agreement that a tenant signs stating that they will pay $125 towards the cost of the door and we pay for the balance, the double locks and the installation. It remains with the property. Mrs. [redacted] ordered that door several months ago, never expecting to have to vacate. She recently related to our current resident manager. [redacted] that she was forced to relocate because of her husband’s work. We did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move in. That is quite a dramatic statement. As an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinary. The townhomes are all 2 story with the exact floor plan, with the exception of the unit in question. This unit is one story with a large handicap bathroom. Formerly, it was the managers unit and is considered to be the nicest unit in the complex. In the 15 years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story. [redacted] was our resident manager at the time and I had been involved with the complex until she was up and running. The tenant prior to Mrs. [redacted] was a man named John. He was a senior handicapped gentleman who was with us for a number of years. He was a quiet, peaceful tenant. I happened to be with [redacted] when we checked out the unit, and the unit was freshly painted and I have the bill. The carpets were professionally cleaned, I can provide the bill. The move in was not filled out by Mrs. [redacted], but by [redacted]. It is not unusual for a tenant to move in and find some things misses, but [redacted] and Mrs. [redacted] did not hit it off because of several incidences. She was unhappy with everything and [redacted] threw up her hands. Shortly after their move in, Mr. [redacted] who is a truck driver took it upon himself to park his commercial truck in the complex. This is not a complex with an abundance of parking. Apparently, [redacted] got that taken of immediately with possibly some bad feelings. [redacted] ordered a new stove for her upon move in and a new full size washer several months later. I never met Mrs. [redacted] but [redacted] called me one day absoutly exasperates. She relates that since Mrs. [redacted] moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was available. This is a type of situation where I get involved. I called her and didn’t really have pleasant conversation myself. Her reason for denying all access to her unit is that she has a 13 years old and she feared she would be molested by just about anyone who went in her unit. I explained that the manager would accompany anyone in her unit, but that was unacceptable. She was very unreasonable. I never spoke to her again as I recall. Upon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors. (There are 2 entrances) A little strange to say the least. Her next comment was about moving out a week early. All rental agreements in the State of Califonria require a 30 to 60 day notice. If someone moves out early and the unit is rented, they are entitled to a refund. Mrs. [redacted] chose when to give her notice and chose to move early. We did not rent it in that week.The next comment is a personal affront. She alleged that she had been told that I try to find ways to keep her security deposit. I believe that statement was a fabrication. In this day and age, the court system is very pro-tenant. If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenant. I also own a 63 unit complex. In almost 20 years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security deposit. Generally, I am not involved except to review the move out done by the resident manager and then to write the check.Finally, after about a week after the [redacted]’s move, my manager, [redacted] said that she was getting multiple threatening calls from [redacted]. Sometimes 4 and 5 times in one day. Some days she was ballistic and sometimes not. She made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof. If anything was deducted she would take me to court and complain to every agency that she could. Mrs. [redacted] was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! [redacted] was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of her. At that point I was considering filing a police report, but I did not. I did however go and inspect the unit. The unit was left in respectable condition, but certainly not rent ready. After a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaning. There were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaning. She was charged for her utilities. And the new stove which was now about 2 years old was permanently stained with baked food on that had been cleaned n a regular basis. The drip pans which were new were also charged and replaced. I am sending you a copy of the actual move out and what was charged. If you need further documentation let me know.Sincerely,[redacted], Owner
I am rejecting this response because: I am standing by my complaint. It is not feesable to go to court as I live 3 hours away and it would cost me more to take time off work and travel expenses. Ms [redacted] is unreasonable as I have tried to reach a adequate compromise. I only want what is rightfully mine. Again I stand by my complaint and feel it is unfortunate that this had to escalate to this point.
I am rejecting this response because: the response is far fetched and outlandish.... Using words like "molestation" in a rebuttle is horrendous and untrue [redacted] appears to be attempting to discredit me with lies and false allegations... Please note her maintance person put locks on the side door as it Leeds to the only restroom this allows for privacy of the person using the restroom and the person in the privacy of their own room... I'm not going to in entertain such bizarre allegations however I will stick to facts I did not receive my deposit in the alloted time frame of 21 days I did clean my carpets and was not asked for a receipt at move out nor given a move out inspection I had a harmonious relationship with Antelope Hiils until it came time to reinburse my deposit also was charged for utilities for time I did not reside at the unit I am requesting the $100.00 owed for my deposit as not only did I clean the carpets but painted the whole apt... And cleaned immaculently see move in inspection and picture of condition of apartment at move in
I am in receipt of your second letter which included a copy of [redacted]s response. The first letter of the complaint requested $949.19. The second is now asking for only $100.00 plus addition complaint about utility charges. There are people who are not fair and who are not even able to look at the numbers. [redacted] lived at the complex 10 days short of a normal 2 month water cycle. She was given a 25% pro-rated discount. There was no overcharging of utilities. I might add that this complaint regarding water is about 50 cents or $1.00 worth of water at the very most. To what petty level does this woman want to sink? I have sent you the move out deposition which demonstrates what [redacted] was charge $100.00 for professional carpet cleaning. She may have gone to the grocery store and rented one of those home cleaners, but the house had normal food odors and the carpet was matted. I have every unit professionally cleaned and sanitized and have for 15 years. This is my right. There is nothing I can do to a he said-she said. The woman did not paint the full townhome. She was given a cup of matching paint at her request and she touched up spots fairly well, however there are the tenants next door, my manager and my maintenance man who saw the finger printers by the light switches. This going back and forth is not is not productive and the Revdex.com has no power to collect money. [redacted]’s revenge is to hope you will write something about Antelope Hills that will tarnish our repetitions. I cannot do anything about that.The action that is most appropriate is [redacted] to go down to the Carole Miller Justice Center on Power Inn Road. File a Small Claims Suit against me and let us show our receipts and pictures before you judge. Judges are very inclined to side with the tenant regarding Security Deposit charges. I have no fear that I will be rebuked for insisting that a carpet has been lived in for 2 years by a family of three be professionally cleaned and sanitized.Sincerely,[redacted]
I am rejecting this response because: the response is far fetched and outlandishUsing words like "molestation" in a rebuttle is horrendous and untrue [redacted] appears to be attempting to discredit me with lies and allegationsPlease note her maintance person put locks on the side door as it Leeds to the only restroom this allows for privacy of the person using the restroom and the person in the privacy of their own roomI'm not going to in entertain such bizarre allegations however I will stick to facts I did not receive my deposit in the alloted time frame of days I did clean my carpets and was not asked for a receipt at move out nor given a move out inspection I had a harmonious relationship with Antelope Hiils until it came time to reinburse my deposit also was charged for utilities for time I did not reside at the unit I am requesting the $owed for my deposit as not only did I clean the carpets but painted the whole aptAnd cleaned immaculently see move in inspection and picture of condition of apartment at move in
I did refund this money on 1/6/
I am in receipt of your letter regarding multiple complaints of a former tenant, [redacted] I will respond in the order of the letter written by Mrs [redacted] She states that she upgraded our townhome with a security screen doorAll tenants are given the option of ordering a security screen doorWe have an agreement that a tenant signs stating that they will pay $towards the cost of the door and we pay for the balance, the double locks and the installationIt remains with the propertyMrs [redacted] ordered that door several months ago, never expecting to have to vacateShe recently related to our current resident manager [redacted] that she was forced to relocate because of her husband’s workWe did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move inThat is quite a dramatic statementAs an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinaryThe townhomes are all story with the exact floor plan, with the exception of the unit in questionThis unit is one story with a large handicap bathroomFormerly, it was the managers unit and is considered to be the nicest unit in the complexIn the years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story [redacted] was our resident manager at the time and I had been involved with the complex until she was up and runningThe tenant prior to Mrs [redacted] was a man named JohnHe was a senior handicapped gentleman who was with us for a number of yearsHe was a quiet, peaceful tenantI happened to be with [redacted] when we checked out the unit, and the unit was freshly painted and I have the billThe carpets were professionally cleaned, I can provide the bill The move in was not filled out by Mrs [redacted] , but by [redacted] It is not unusual for a tenant to move in and find some things misses, but [redacted] and Mrs [redacted] did not hit it off because of several incidencesShe was unhappy with everything and [redacted] threw up her handsShortly after their move in, Mr [redacted] who is a truck driver took it upon himself to park his commercial truck in the complexThis is not a complex with an abundance of parkingApparently, [redacted] got that taken of immediately with possibly some bad feelings [redacted] ordered a new stove for her upon move in and a new full size washer several months laterI never met Mrs [redacted] but [redacted] called me one day absoutly exasperatesShe relates that since Mrs [redacted] moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was availableThis is a type of situation where I get involvedI called her and didn’t really have pleasant conversation myselfHer reason for denying all access to her unit is that she has a years old and she feared she would be molested by just about anyone who went in her unitI explained that the manager would accompany anyone in her unit, but that was unacceptableShe was very unreasonableI never spoke to her again as I recallUpon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors(There are entrances) A little strange to say the leastHer next comment was about moving out a week earlyAll rental agreements in the State of Califonria require a to day noticeIf someone moves out early and the unit is rented, they are entitled to a refund Mrs [redacted] chose when to give her notice and chose to move earlyWe did not rent it in that week.The next comment is a personal affrontShe alleged that she had been told that I try to find ways to keep her security depositI believe that statement was a fabricationIn this day and age, the court system is very pro-tenant If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenantI also own a unit complexIn almost years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security depositGenerally, I am not involved except to review the move out done by the resident manager and then to write the check.Finally, after about a week after the [redacted] ’s move, my manager, [redacted] said that she was getting multiple threatening calls from [redacted] Sometimes and times in one daySome days she was ballistic and sometimes notShe made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof If anything was deducted she would take me to court and complain to every agency that she couldMrs [redacted] was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! [redacted] was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of herAt that point I was considering filing a police report, but I did notI did however go and inspect the unitThe unit was left in respectable condition, but certainly not rent readyAfter a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaningThere were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaningShe was charged for her utilitiesAnd the new stove which was now about years old was permanently stained with baked food on that had been cleaned n a regular basisThe drip pans which were new were also charged and replacedI am sending you a copy of the actual move out and what was chargedIf you need further documentation let me know.Sincerely, [redacted] , Owner
Hi Plates and title have been deliver at the dealer cost to the customer already on 11/14/Beatriz c
Hi ***, I am so sorry for my late response since I was out for the holidays, and also for the misunderstanding of this company and for any of your inconvenience this may cost youI explain to you that we are under investigation recommended from our attorney and detective since you said you
gave Joaquin cash on 10/22/for dollars and he gave you the bill of sales add to this email was not sign was not so sure if it was a actual sale, of my understanding a sale is completed and bill of sales are sign including a contract with any giving down payment and the costumer gets the cari ask for your help with this deal for us to get the right information as far any withdrawal from the bank that my reflect the amount and you had mention also you were constantly texting jouaquin I need I that for us to get this guy who took lot s of money from us the down payment never hit our bankhowever we are honoring any amount that was given without resolution is our lost not the costumers, we have costumesr who had similar situations they bring us prove and also they let us help us complete any pending salesi ask you to bring me this information and so far have not see you at this business, please give us a chance to make things right!Best regardsBeatriz
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
title has been deliver to customer home on 12/4/17
Hi Plates and title have been deliver at the dealer cost to the customer already on 11/14/17 Beatriz c
I did refund this money on 1/6/17
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello and Happy New Years,$2000.00 was giving to your company on 10/21/16. The guy gave me what I thought was a receipt. I don't not your company's policies in paperwork. As far showing you the money being taken out of my account I can not show you that for the fact that I don't keep all my money in my bank. I do keep money in my safe in my house...I can get you text messages sent to your fraudulent employee. It will not show the content. Due to only law enforcement having to ask for them. Why would I come back in 90 days to make the last part of down payment if it wasn't true. Where would have I gotten the paperwork with your company head on it. And if I was trying to rip off customers and the company why would I make note of anything if I knew I was going to take everything. In which came out of your mouth he took all the files... Please, help me make sense of this..I would have an contract if I had made the full down payment. I was told by him that I would need 4000. 00 down and I only at that time had 2000.00 saved up. Can I please have my 2000.00. I trusted a fraud and apparently you did too. All I have is what he gave me and the unofficial text messages since. I felt like that the piece of paperwork that he gave me from your company would protect me with giving him 2000.00 for a part of the down payment. And he did it right in front of another one of your employees. What happened to customer satisfaction. Obviously he ripped off many of your customers that had thier cars. This is why companies have insurance to protect the company and it's customers. Please give my money back....
Regards,
[redacted]
I am in receipt of your letter regarding multiple complaints of a former tenant, [redacted]. I will respond in the order of the letter written by Mrs. [redacted]. She states that she upgraded our townhome with a security screen door. All tenants are given the option of ordering a security...
screen door. We have an agreement that a tenant signs stating that they will pay $125 towards the cost of the door and we pay for the balance, the double locks and the installation. It remains with the property. Mrs. [redacted] ordered that door several months ago, never expecting to have to vacate. She recently related to our current resident manager. [redacted] that she was forced to relocate because of her husband’s work. We did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move in. That is quite a dramatic statement. As an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinary. The townhomes are all 2 story with the exact floor plan, with the exception of the unit in question. This unit is one story with a large handicap bathroom. Formerly, it was the managers unit and is considered to be the nicest unit in the complex. In the 15 years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story. [redacted] was our resident manager at the time and I had been involved with the complex until she was up and running. The tenant prior to Mrs. [redacted] was a man named John. He was a senior handicapped gentleman who was with us for a number of years. He was a quiet, peaceful tenant. I happened to be with [redacted] when we checked out the unit, and the unit was freshly painted and I have the bill. The carpets were professionally cleaned, I can provide the bill. The move in was not filled out by Mrs. [redacted], but by [redacted]. It is not unusual for a tenant to move in and find some things misses, but [redacted] and Mrs. [redacted] did not hit it off because of several incidences. She was unhappy with everything and [redacted] threw up her hands. Shortly after their move in, Mr. [redacted] who is a truck driver took it upon himself to park his commercial truck in the complex. This is not a complex with an abundance of parking. Apparently, [redacted] got that taken of immediately with possibly some bad feelings. [redacted] ordered a new stove for her upon move in and a new full size washer several months later. I never met Mrs. [redacted] but [redacted] called me one day absoutly exasperates. She relates that since Mrs. [redacted] moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was available. This is a type of situation where I get involved. I called her and didn’t really have pleasant conversation myself. Her reason for denying all access to her unit is that she has a 13 years old and she feared she would be molested by just about anyone who went in her unit. I explained that the manager would accompany anyone in her unit, but that was unacceptable. She was very unreasonable. I never spoke to her again as I recall. Upon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors. (There are 2 entrances) A little strange to say the least. Her next comment was about moving out a week early. All rental agreements in the State of Califonria require a 30 to 60 day notice. If someone moves out early and the unit is rented, they are entitled to a refund. Mrs. [redacted] chose when to give her notice and chose to move early. We did not rent it in that week.The next comment is a personal affront. She alleged that she had been told that I try to find ways to keep her security deposit. I believe that statement was a fabrication. In this day and age, the court system is very pro-tenant. If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenant. I also own a 63 unit complex. In almost 20 years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security deposit. Generally, I am not involved except to review the move out done by the resident manager and then to write the check.Finally, after about a week after the [redacted]’s move, my manager, [redacted] said that she was getting multiple threatening calls from [redacted]. Sometimes 4 and 5 times in one day. Some days she was ballistic and sometimes not. She made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof. If anything was deducted she would take me to court and complain to every agency that she could. Mrs. [redacted] was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! [redacted] was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of her. At that point I was considering filing a police report, but I did not. I did however go and inspect the unit. The unit was left in respectable condition, but certainly not rent ready. After a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaning. There were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaning. She was charged for her utilities. And the new stove which was now about 2 years old was permanently stained with baked food on that had been cleaned n a regular basis. The drip pans which were new were also charged and replaced. I am sending you a copy of the actual move out and what was charged. If you need further documentation let me know.Sincerely,[redacted], Owner
I am rejecting this response because: I am standing by my complaint. It is not feesable to go to court as I live 3 hours away and it would cost me more to take time off work and travel expenses. Ms [redacted] is unreasonable as I have tried to reach a adequate compromise. I only want what is rightfully mine. Again I stand by my complaint and feel it is unfortunate that this had to escalate to this point.
I am rejecting this response because: the response is far fetched and outlandish.... Using words like "molestation" in a rebuttle is horrendous and untrue [redacted] appears to be attempting to discredit me with lies and false allegations... Please note her maintance person put locks on the side door as it Leeds to the only restroom this allows for privacy of the person using the restroom and the person in the privacy of their own room... I'm not going to in entertain such bizarre allegations however I will stick to facts I did not receive my deposit in the alloted time frame of 21 days I did clean my carpets and was not asked for a receipt at move out nor given a move out inspection I had a harmonious relationship with Antelope Hiils until it came time to reinburse my deposit also was charged for utilities for time I did not reside at the unit I am requesting the $100.00 owed for my deposit as not only did I clean the carpets but painted the whole apt... And cleaned immaculently see move in inspection and picture of condition of apartment at move in
I am in receipt of your second letter which included a copy of [redacted]s response. The first letter of the complaint requested $949.19. The second is now asking for only $100.00 plus addition complaint about utility charges. There are people who are not fair and who are not even able to look at the numbers. [redacted] lived at the complex 10 days short of a normal 2 month water cycle. She was given a 25% pro-rated discount. There was no overcharging of utilities. I might add that this complaint regarding water is about 50 cents or $1.00 worth of water at the very most. To what petty level does this woman want to sink? I have sent you the move out deposition which demonstrates what [redacted] was charge $100.00 for professional carpet cleaning. She may have gone to the grocery store and rented one of those home cleaners, but the house had normal food odors and the carpet was matted. I have every unit professionally cleaned and sanitized and have for 15 years. This is my right. There is nothing I can do to a he said-she said. The woman did not paint the full townhome. She was given a cup of matching paint at her request and she touched up spots fairly well, however there are the tenants next door, my manager and my maintenance man who saw the finger printers by the light switches. This going back and forth is not is not productive and the Revdex.com has no power to collect money. [redacted]’s revenge is to hope you will write something about Antelope Hills that will tarnish our repetitions. I cannot do anything about that.The action that is most appropriate is [redacted] to go down to the Carole Miller Justice Center on Power Inn Road. File a Small Claims Suit against me and let us show our receipts and pictures before you judge. Judges are very inclined to side with the tenant regarding Security Deposit charges. I have no fear that I will be rebuked for insisting that a carpet has been lived in for 2 years by a family of three be professionally cleaned and sanitized.Sincerely,[redacted]