The dresses were delivered to the customer prior to her requested date, as they did arrive August 31st, which was one business day late than the expected shipping dates. We can provide tracking numbers if needed.As we kept telling the customer, the dresses where late due to the explosion in
Tinjain port in China, which caused the US Customs to inspect the shipping containers in greater detail, which caused a slight delay in the ports. *** ***, the designer of the dresses, overnight aired the dresses to us, and we in turn got the dresses to customer in one day as well, to have them arrive August 31st.As far as $request for expedited alterations, the dresses could have been ordered via rush delivery at a cost of $per dress. Customer chose not to do this, but rather ordered dress with regular shipping, even though the rush shipment would have arrived 5-weeks earlier. We also endorsed the customers decision, as even if the dresses were late in arriving, it only cost $for expedited alterations as opposed to $for rush shipping.While we understand customers concern about late delivery, our delivery times are not guaranteed, and even so, we were one business date late from our expected arrival times, so we do not feel we should refund any money, particularly after the dresses where over night aired from California to get to her and she was kept apprised of the situation.Regards
The dresses were delivered to the customer prior to her requested date, as they did arrive August 31st, which was one business day late than the expected shipping dates. We can provide tracking numbers if needed.As we kept telling the customer, the dresses where late due to the explosion in
Tinjain port in China, which caused the US Customs to inspect the shipping containers in greater detail, which caused a slight delay in the ports. *** ***, the designer of the dresses, overnight aired the dresses to us, and we in turn got the dresses to customer in one day as well, to have them arrive August 31st.As far as $request for expedited alterations, the dresses could have been ordered via rush delivery at a cost of $per dress. Customer chose not to do this, but rather ordered dress with regular shipping, even though the rush shipment would have arrived 5-weeks earlier. We also endorsed the customers decision, as even if the dresses were late in arriving, it only cost $for expedited alterations as opposed to $for rush shipping.While we understand customers concern about late delivery, our delivery times are not guaranteed, and even so, we were one business date late from our expected arrival times, so we do not feel we should refund any money, particularly after the dresses where over night aired from California to get to her and she was kept apprised of the situation.Regards