Better Built Garages

Initial Business Response / [redacted] (1000, 9, 2014/08/22) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message Better Built Wed, Aug 13, at 8:AM Reply-To: Better Built To: "Revdex.com (Do Not Reply To This Email Address)" 8-12- We issued Ms [redacted] a check as per her request/complaintThis should close this matter [redacted]

Extremely unhappy with my garage and the lack of attention better built has with it's customersI had my garage built in October In December, the ramp that lead to the garage started to chip of as if it was sand ,so I called better built and explained what I sawAfter a week with no call, I called themThe contractor that poured the concrete called stating that he would come and fix the problem sometime in April We are in the middle of August and I'm still chasing the contractor

Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ see attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Better Built Garages is not quite accurate.For example, two building permits were applied for by Better Built GaragesBecause I decided to make minor changes to the dimensions of the new garage,the company applied for a second permit on May 23, if I recall accurately, which was the proper action to takeHowever,I spoke to the Worth Township building inspector and according to him and if I understood him correctly, the old garage could have been demolished under the first building permit since the adjustments were so smallI understand delays came about because of the survey of my property, the application of two building permits and discussions between Better Built Garages and myself regarding tentative changes to the new garage .I realize no construction is permitted without a survey and a building permit together, but to have absolutely no work at all done after one month toward demolition or construction, is that a reasonable time span for garage construction? By the way, today is May 31, Now I am obligated to pay for a second month of storage, an issue I mentioned to Better Built Garages on more than one occasion almost from the beginning and they promised to do everything possible to expedite the constructionIf not for the storage cost, time would not be important at all to meDespite the delays, justified or unjustified to one extent or another, I am certain I will be pleased with the finished productIn fairness to Better Built Garages, I should mention again the company did pay for the survey, the prices have been clearly laid out, and a payment schedule set upEntering June, there will be no further alterations on my partHopefully work will commence and be completed at a satisfactory paceI sincerely hope you will be able to assist in this dispute between Better Built Garages and me without raising the ire of everyone involved to a rage level, not an easy task for sureAnyway, thank you very much for time and your response 6/1/info from consumer: I am writing another e-mail in order to provide a bit of information I neglected to include in my claim that Better Built Garages is not entirely accurate writing that the company is "on schedule" with the garage constructionOne of the sales representatives told me by telephone approximately last Wednesday,May 28th,during one of her moments of anger with me, the person responsible for garage demolition would begin work on Monday, June 2nd or Tuesday, June 3rdOf course, I hope her statement becomes a realityMy case nois XXXXXXXXIf you need more information of any kind please contact me and I will do my best to provide itAlso, the information I am submitting to you is truthful to the best of my memory Final Business Response / [redacted] (4000, 9, 2014/06/02) */ JOB IS GOING ON SCHEDULE.DEMOLITION WILL BE THIS WEEK Final Consumer Response / [redacted] (2000, 11, 2014/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a telephone call from a person who demolishes garages for Better Built Garages today, Monday, June 2ndI am satisfied only because the construction of the new garage will beginI hope hereafter the project will proceed at an acceptable paceAs always, thank you so very much for your assistance with my complaint Consumer Response / [redacted] (3000, 16, 2014/06/10) */ 6/9/ I am reopening a previous complaint against Better Built Garages and the details of my original complaint are in case noXXXXXXXX In essence, my complaint is unjustified delays in the construction of a new garage on my propertyWhen I signed a contract with Better Built Garages on April 21, I stressed to the sales representative that many of my possessions are in storage and, to avoid unnecessary storage fees, I would be very grateful if they could make a good faith effort to complete the project as quickly as possibleShe expressed sympathy with my situation and she assured me they would work quickly The first step of actual work was the demolition of the old garage which did not start until June 3, It was completed on Friday, June 6, howeverToday, June 9, I spoke to a company representative by telephone to ask when the concrete foundation for the new garage would be laid, which is the next phaseIn 7-days was the answerShe did not offer any further information, but since I signed a contract on April 21st, the next step did not seem to move expediently I repeated the storage issue, but she made absolutely no response, as though I had not mentioned itIn truth, she was curt and sort of cold with meAnd this statement leads to another complaint against Better Built Garages There has been a lack of communication between usWe have discussed the details of the new garage construction itself, however, the company has not liberally initiated contact with me to advise me of each phase of the garage constructionFor example, approximately how and when it will begin and end, even though some aspects may have been previously touched upon orally or in writing Now that the company representatives are aware that I have complained to the Revdex.com concerning the delays, from the tone of their voices, I must write they stop just short of being openly hostile to me With their timetable, I have paid storage fees for part of April and all of May, which are acceptable to me, but the fees for June and,for what right now, will include July are not acceptable without an understandable explanation.To sign a contract on April 21st to build a new garage and with the project not being completed by this date is difficult to understand and accept without complaint for lack of detailsOh please, are you able to help me? I simply want the garage construction to be completed at a reasonable pace and that Better Business Garages offers updates by phone, mail, or e-mail of each step of the construction when appropriateEssentially, be more customer friendly NOTE FROM THE Revdex.com: Please provide an estimated time table for the construction of the garage [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois Business Response / [redacted] (4000, 18, 2014/06/10) */ TODAY AND TOMORROW WEATHER MAN IS CALLING FOR RAIN.AS SOON AS WE CAN WE'LL BE THERE Consumer Response / [redacted] (4200, 20, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) With my previous complaints against Better Built Garages some construction work was begun and I recanted the complaint assuming construction would progress at a satisfactory pace,but then there followed more unexplained delaysAt the current rate of construction activity there is a great potential my wife and I will be paying storage fees for July when the contract, repeating of course, was signed on April 21st To Better Built Garages' credit the old garage was completely demolished in two working days, about June 1st to June 3rd, and the preparation work for the pouring of the cement began approximately June 9th or June 10th,but only after renewing my original delay complaintConsequently, I cannot confidently rescind my complaint until the new garage is fully constructedThe work started and finished so far has been done in a very commendable fashion and I am exceedingly delighted with that aspect of the new garage construction Case ID noXXXXXXXX message [redacted] @comcast.net Wed, Jun 18, at 12:PM To: [redacted] @chicago.Revdex.com.org Dear ***, Today, June 18th, I replied to Better Built Garages' rebuttalIn one part of my reply I wrote that the demolition of the old garage started about June 1st or June 3rdThose dates are far from accurateI think the demolition began around June 8th or June 9thI am sorry about about my lapse of memoryPlease have a nice dayAgain thank you very much for your assistance in resolving this complaint Business Response / [redacted] (4000, 22, 2014/06/18) */ WE SHOULD BE THERE SOONWE'VE BEEN BACKED UP BUT WE ARE CATCHING UP! Consumer Response / [redacted] (4200, 24, 2014/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can readily understand the reply of Better Built GaragesLately the construction of the new garage has progressed at a much faster pace in comparison to the minuscule forward movement during the previous months and I am grateful for their current efforts, more than mere words would ever be able to adequately expressHowever, because of the past delays, which I feel my wife and I were only minor contributors at worst, the complaint cannot be safely withdrawnAs the situation stands presently, we will have to pay storage fees for all of June and part of July depending on the amount of work accomplished during this periodAt the same time, I must complement the high quality of the work done so farAcknowledging Better Built Garages paid for the survey of our property, would the company also accept paying a portion of the storage fees that my wife and I deem as unnecessary? If it is acceptable, my wife and I will praise them to high heaven for their integrity to be passed [redacted] to our friends and relatives Business Response / [redacted] (4000, 26, 2014/06/20) */ CONCRETE IS POUREDI DON'T KNOW WHAT CUSTOMER IS CALLING ABOUT

Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ We Will be contacting the customer to set up an appointment

Johanna, Just letting you know I'd filed a former complaint on better built garages letting you know the issues have been resolved ! Thank you ! [redacted]

Please trust me when I say DON'T do buisness with this so called joke of a buisnessI was told three to four weeks installTen weeks later I still had no buildingI called numerous times speaking with Mellisa, Tina and finally got thru to Amy who struggled but got my money back which was like pulling teethThey lied, over and over to me and hung up and NEVER returned my voice-mailWorst experience to say the least! Absolutely a clown outfit!

Very Happy After just one meeting with Todd Leger I knew Better Built was the right choice to build my custom garage. Not only did Todd explain every step of the build, he made sure the job was done to my complete satisfaction. Better Built exceeded my expectations! Job well done!

After paying for a new garage early 2015, we have not received quality customer serviceMost recently we experienced faulty equipment within out garage that caused the top panels to bendThey refuse to accept responsibility for inferior equipment or laborInstead they want to blame us for an alleged obstruction that caused the garage door to malfunctioni explained that I witnessed the garage door malfunctioning and no obstruction existedThey called me a liar and refused to fix it unless we pay them $400+ dollarsThere work and customer service is horribleI would never recommend them to any person on the planet

Horrible customer service, owners are rude to employees, the office turnaround is ridiculous! Pleasantness is out of calls, if that

Better built garages did a wonderful job for meI talked with all workmen and was very happy with the interaction I had regarding every aspect of the constructionBert the salesman was very helpful with getting the project pulled together and followed up with me during and after the garage was built I would recommend this company to everyoneThanks for a great job

I just had a new garage built by Better BuiltManager/Owner Nancy couldn't have been more helpful since we needed some hand-holdingWe are so happy with the way they run their businessWe were very pleased with the purchasing process because of their attention to detailThe quality and variety of building materials to choose from was top notchThe workers were on time, courteous, and real craftsmen! They also cleaned up after themselvesMy neighbors couldn't believe how fast the garage went up! Our carpenter friend was very impressed with the work
I have to mention our salesman Todd He always called us and kept us informed on how things were going and never flinched when we made last-minute changes (Several last minute changes!)
The Tinley Park building inspector said that Better Built makes his job easier for him
Please consider Better Built if you need a new garage You won't have to worry about a thing, they take care of everything!

Complaint: ***
I am rejecting
this response because:The electrical work was not completed on the the 10/11/The electrician arrive this morning, 10/13/16, to complete the workI have the company email stating that the work will be completed on Thursday 10/13/
Sincerely,
*** ***

Complaint: 11592126
I am rejecting this response because: betterbuilt does not accept responsibility for the people they contract to do...

the work which represents their company.. They have not attempted to address the other issues besides landscaping issues. At the time the work was done it was still under warranty. Yes the work done the 2nd time was at my request, because an entire garage line shouldn't be ran underneath and connected to a wooden deck and not connected directly into the house to the circuit breaker. Both betterbuilt and the contractor are taking an oh well attitude about the entire incident and are finding ways to make it my responsibility. Not once did betterbuilt apologize for the unneceesary excessive damages which occurred and the pictures I sent them which clearly supports my complaint.
Sincerely,
Monica [redacted]

Initial Business Response /* (1000, 8, 2014/08/21) */
We have spoken to Mr [redacted] that we were waiting for hiss survey & he said he didn't have one & I gave him our surveyors information but he asked if we could get it for him. I told him to send a check for $350.00 and he said he would. ...

Them this complaint came. Per paragraph 1 of our contract customer is to provide survey. Per customers request I have sent them back their deposit
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
she is a liar!they wanted us to pay for a survey.mr. [redacted] said he is not paying a penny over the contract.why should we have to pay when the salesman already measured the yard.it is all a lie! the salesman underbid for a three car garage with a patio.those garages go for 16,000 and up!she,at front desk told mr. [redacted] go smaller or a two car.he refused! this company so unfair,bad business savvy! I will fight to the end!survey was done when he measured the yard, they just wanted more money to make up for their loss.the salesman kept saying I have to make up for this loss,it is coming out of my pocket!
Final Business Response /* (4000, 12, 2014/08/27) */
Paragraph # 1 clearly states that the buyer is responsible for providing a survey. We had asked customer to make a check out made payable to the survey company not us. We have sent customer their deposit back.There is no front desk here as we previously stated nor were we trying to "get more money".This is standard procedure and all my customers just pull their surveys out of their house papers. Never a problem!
Final Consumer Response /* (4200, 14, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will stick to my complaint,I know what you have done and now the world will know because I am telling the truth! I will make sure that you will not sell your fake garages in my community!

Busbys t.v.in pascagoola ms. Took our t.v. large screen to repair an has had it 6 months. Has not returner it.. gives us the run around.

After paying for a new garage early 2015, we have not received quality customer service. Most recently we experienced faulty equipment within out garage that caused the top 2 panels to bend. They refuse to accept responsibility for inferior equipment or labor. Instead they want to blame us for an alleged obstruction that caused the garage door to malfunction. I explained that I witnessed the garage door malfunctioning and no obstruction existed. They called me a liar and refused to fix it unless we pay them $400+ dollars. There work and customer service is horrible. I would never recommend them to any person on the planet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
 %

Very Happy
After just one meeting with Todd Leger I knew Better Built was the right choice to build my custom garage. Not only did Todd explain every step of the build, he made sure the job was done to my complete satisfaction. Better Built exceeded my expectations!
Job well done!

Tell us the custwhy here...  the customer called busbys after the repair was done and reported that it was doing the same thing we returned to the home and the same part was blown again . the part that keeps blowing is because of air flow and on further investigation we discovered that there...

was a large beem directly in the air flow which would cause the part to keep failing we told the customer that we could not keep returning with that problem causing the failure when we left both times the dryer was working properly and we advised the customer not to use the dryer until they corrected the problem. As a curtesy we will refund the customer the labor charge but not the dignostic fee or the trip charge

Extremely unhappy with my garage and the lack of attention better built has with it's customers. I had my garage built in October 2014. In December, the ramp that lead to the garage started to chip of as if it was sand ,so I called better built and explained what I saw. After a week with no call, I called them. The contractor that poured the concrete called stating that he would come and fix the problem sometime in April. We are in the middle of August 2015 and I'm still chasing the contractor.