Better Business Exteriors

Initial Business Response / [redacted] (1000, 6, 2015/07/17) */ Ive never had a customer ask for an entire new roof beforeThis is a new one on meWell I guess the first thing we should do is send me over a copy of the inspection report you have, I will go through it and see what we're working with I went over the insurance estimate and I didn't see anything about deckingIm pretty sure you have plywood so I am not sure Specifically what you're referring to My email address is [redacted] @gmail.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The roof singles were not installed in a appropriate manner and are warpedthe roof decking was in decent condition before the roof installion and now is very spongy in many places without any repairs or correctionAn appraisal could be available when the installer makes an appearance or contact Final Business Response / [redacted] (1000, 22, 2015/09/16) */ Contact Name and Title: [redacted] ( president ) Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Well I took a look at the pictures and it looks like the tar strips didn't seal, which is a manufacture defect not faulty laborThe other picture I looked at with the decking and the nails coming through, I mean it has to penetrate the deckingIf it was an exposed area I could see the concern I also just dont see anything wrong with the chimney flashing pictureMaybe its a bad picture Since your problem is with the manufacture and not the labor, im willing to help you file a claim with tamko, but im sorry I cant provide you with a new roofEspecially since the only part where the tar lines did not stick is where you have that tree over your house that prevents that part of the roof from getting sun light If your roof was leaking, or if animals were getting into your attic from your roof cause of something we did, manufacture defect or no manufacture defect I would be out there to take care of youBut when you are asking for an entire new roof and also getting the Revdex.com involved because some of your tar lines didnt seal down properly, in my opinion is a little much If you would like , I can help file the claim with tamko, but at this point thats all im willing to do

Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ I am not sure why this is a complaint that has to go on file in the first placeThe manufacturer sent out the wrong ridge cap when I talk to my sales rep at the supply house ,he issued out different ridge cap and I installed it before the snow came Things like this happen ,I took care of it as promptly as possible , I catered to Mr [redacted] time schedule as best I couldWhen I found out the subcontractors showed up on the day that Mr [redacted] didn't want us to show up I told the guys to get off of the roof and I came back the next day like Mr [redacted] wanted us to ..???????????????? Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The roof has been repaired with the correct materialsThe complaint arises from the way the process was handled from the initial inquiry on my part about the incorrect materialsThe ridge cap issue was something that was an unnecessary and frustrating hurdle as I myself had to contact the manufacturer of the shingles to verify that the company had indeed installed the wrong color before the owner even contacted his rep at the companyAn email sent to me by the owner shows that they invoiced the correct materials which he assured me were installedThe owner initially tried to tell me it was the right one it just looks different depending on what angle you look at it fromBasically, it seems they did literally everything they could to avoid having to fix their mistake, until I called them out on it because I myself had talked to the manufacturer (an unbiased party) who confirmed my suspicions

Initial Business Response /* (1000, 6, 2015/07/17) */
Ive never had a customer ask for an entire new roof before. This is a new one on me. Well I guess the first thing we should do is send me over a copy of the inspection report you have, I will go through it and see what we're working with.
I...

went over the insurance estimate and I didn't see anything about decking. Im pretty sure you have plywood so I am not sure Specifically what you're referring to.
My email address is [redacted]@gmail.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The roof singles were not installed in a appropriate manner and are warped. the roof decking was in decent condition before the roof installion and now is very spongy in many places without any repairs or correction. An appraisal could be available when the installer makes an appearance or contact.
Final Business Response /* (1000, 22, 2015/09/16) */
Contact Name and Title: [redacted] ( president )
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Well I took a look at the pictures and it looks like the tar strips didn't seal, which is a manufacture defect not faulty labor. The other picture I looked at with the decking and the nails coming through, I mean it has to penetrate the decking. If it was an exposed area I could see the concern.
I also just dont see anything wrong with the chimney flashing picture. Maybe its a bad picture.
Since your problem is with the manufacture and not the labor, im willing to help you file a claim with tamko, but im sorry I cant provide you with a new roof. Especially since the only part where the tar lines did not stick is where you have that tree over your house that prevents that part of the roof from getting sun light.
If your roof was leaking, or if animals were getting into your attic from your roof cause of something we did, manufacture defect or no manufacture defect I would be out there to take care of you. But when you are asking for an entire new roof and also getting the Revdex.com involved because some of your tar lines didnt seal down properly, in my opinion is a little much.
If you would like , I can help file the claim with tamko, but at this point thats all im willing to do

Initial Business Response /* (1000, 6, 2015/11/17) */
I am not sure why this is a complaint that has to go on file in the first place. The manufacturer sent out the wrong ridge cap when I talk to my sales rep at the supply house ,he issued out different ridge cap and I installed it before the...

snow came.
Things like this happen ,I took care of it as promptly as possible , I catered to Mr. [redacted] time schedule as best I could. When I found out the subcontractors showed up on the day that Mr. [redacted] didn't want us to show up I told the guys to get off of the roof and I came back the next day like Mr. [redacted] wanted us to ..????????????????
Initial Consumer Rebuttal /* (2000, 8, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The roof has been repaired with the correct materials. The complaint arises from the way the process was handled from the initial inquiry on my part about the incorrect materials. The ridge cap issue was something that was an unnecessary and frustrating hurdle as I myself had to contact the manufacturer of the shingles to verify that the company had indeed installed the wrong color before the owner even contacted his rep at the company. An email sent to me by the owner shows that they invoiced the correct materials which he assured me were installed. The owner initially tried to tell me it was the right one it just looks different depending on what angle you look at it from. Basically, it seems they did literally everything they could to avoid having to fix their mistake, until I called them out on it because I myself had talked to the manufacturer (an unbiased party) who confirmed my suspicions.