Downtown Ford, IncDBA James Collins Ford has had communications with customer, [redacted] since December 23, As you will see in the attached copies of communications, our stance has been madeMs [redacted] had multiple issues with her Ford Thunderbird on repair order*** Unfortunately, the concerns she was having were intermittent and did not occur until she was driving her vehicle with our shop foreman present A final good will offer was given to Ms [redacted] on January 14, for her inconvenience; however, she declined the offer and returned the checkJames Collins Ford stands firm in our resolutionWe will not be issuing a full refund on repairs already made or replace the transmission at no cost as requested by the customerIf you have any further questions, feel free to contact myself or Mr [redacted] Thank you, [redacted] [redacted] Director |James Collins Ford
Downtown Ford, IncDBA James Collins Ford has had communications with customer, [redacted] since December 23, As you will see in the attached copies of communications, our stance has been madeMs [redacted] had multiple issues with her Ford Thunderbird on repair order*** Unfortunately, the concerns she was having were intermittent and did not occur until she was driving her vehicle with our shop foreman present A final good will offer was given to Ms [redacted] on January 14, for her inconvenience; however, she declined the offer and returned the checkJames Collins Ford stands firm in our resolutionWe will not be issuing a full refund on repairs already made or replace the transmission at no cost as requested by the customerIf you have any further questions, feel free to contact myself or Mr [redacted] Thank you, [redacted] [redacted] Director |James Collins Ford