Better Credit Repair

Thank you for contacting us regarding this matter.The customer visited us on Saturday, September 30, and requested a silhouette from the visiting artist, P*** R*** who is nationally known for her work. P*** cuts the silhouettes in the presence of the customer as the customer
waits. P*** asked for and received approval from the customer of the finished product before mounting the silhouette. The customer came to the register to pay for her silhouette and never once complained or seemed unsure.When the customer arrived back in the store today, she was greeted warmly by both my associate and me. We explained that we could not refund her money for a silhouette but we would happily give her the artist's contact information so that the artist could refund her or re-cut the silhouette. The customer refused this offer and made it clear she would be filing a complaint. While we do have a return policy, we do not refund or give store credit for special orders or orders that have been approved by the customer.We genuinely regret this incident occurred