Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: Scott [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stratashops.com
We apologize for the inconvenience of the out of stock items. Unfortunately, we were informed by the manufacturer that they ran out...
of stock before shipping out your order. The items ship directly from the manufacturer. The estimated ship date for the items is mid August. We were not informed that you wished to cancel your order while speaking to you today. We certainly would have canceled it if you wished. We have refunded your purchase in full. Your order is now canceled and closed.
OFFER:
Refunded the customer in full. Canceled and closed the order.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: Scott [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stratashops.com
We apologize for the inconvenience of the out of stock items. Unfortunately, we were informed by the manufacturer that they ran out...
of stock before shipping out your order. The items ship directly from the manufacturer. The estimated ship date for the items is mid August. We were not informed that you wished to cancel your order while speaking to you today. We certainly would have canceled it if you wished. We have refunded your purchase in full. Your order is now canceled and closed.
OFFER:
Refunded the customer in full. Canceled and closed the order.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)