/ [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is unacceptable for several reasons The contact information I've used for this dispute to the Revdex.com is the exact email, address, phone number and name I had used when placing an order with you Better Health for Life's "genuine attempt to get to the bottom" of my concerns is very obliviously untrue Instead, this is completely deliberate and purposeful avoidance of claiming responsibility for advertisingI.Eadvertising a day trial, delivering your goods days into the "trial period" and then charging customers after days from the date of purchaseThen, when I call it is explained that your product cannot be returned if it is opened and that it's only a day free trial? This is fraud When this company has a post that claims “Just pay free shipping” there wasn’t even an explanation that this was a subscription based service nor did they say the price that would be charged for the goods Despite providing my e-mail several times Better Health for Life doesn't provide receipts for goods sold BHFL has no website providing their basic contact information to customers, and even worsethis company apparently "loses" customer profiles when disputes come upI'm sure disputes are a common occurrence for BHFLA basic need for of any business is simple tracking customer profiles which leads me to believe that this is extremely intentional Prior to posting with Revdex.com I had been extremely patient with BHFLI had sent your second shipment of unopened product back to you (product which I'd never subscribed for)Called and spoke to BHFL reps several times (giving them tracking for the goods I'd shipped back, asking when my money would be returned etc.) then waited weeks to get my money backI was credit for out of the goods, which I had shipped back to youWhich further confirms that not only had you received them but that you had a full ability to credit me as promisedI've even called and asked where my second credit was, providing you with the authorization codes [redacted] , [redacted] These codes I had to hand write because the BHFL rep explained that he does not have an emailThen I was told it's already been credit and I need to talk with my bank? As I explained, it hadn't beenThis is outright theft Lets do a summary in numbers and add up all of the charges that were made to me and money taken fraudulently from me by Better Health for Life Date Transaction Description Amount 02/14/ USPS Flat Rate (to ship goods back) $ 01/30/ RYS*STRENGTHN184-FL $ 01/26/ POWERED MUSCLE CA $ 12/27/ RYS*STRENGTHN184-FL $ 12/26/ POWERED MUSCLE CA $ TOTAL COST $ To which I’ve received only one credit for $(I was charged a $ restocking feethis was explained by BHFL only after I’d already returned the unopened goods!)Anyway$is the balance Better Health for Life has solicited from me Well, when making my original post to Revdex.com I had also involved my bank at that timeDue to Better Health for Life's inaction with this I've filed a dispute with the my CC company to resolve thisRegards, [redacted]
Re: Case # ***To whom it may concern, We are deeply sorry you had a poor experienceWe are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately, we found no results when searching your account with the provided details in this complaint (see below):*** *
*** *** *** ***Daytime Phone: *** E-mail: ***This is a genuine attempt to get to the bottom of your concernsPlease provide us with any of the following possible/alternate information you may have used to complete the order:• Alternate email address• Telephone number• Alternate names the account could be registered under (partner, family, friend)• Shortened forms of their own name (nickname)• Lengthened forms of their own name (full name)• Alternate spellings that you, or someone ordering with you, may have used on the order.• The product/company you're inquiring about• Customer ID/order ID number for the product. This will better enable us to identify the proper account so we can assist you with your request. Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should haveFurthermore, we can be reached at [email protected] directlyIf there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted. Warm Regards, Sam J*** Dispute Resolution Agent
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that the response would not
resolve my complaint. For your reference, details of the offer I reviewed
appear below
This response is
unacceptable for several reasons
The contact information
I've used for this dispute to the Revdex.com is the exact email, address, phone number
and name I had used when placing an order with you.
Better Health for Life's "genuine
attempt to get to the bottom" of my concerns is very obliviously untrue
Instead, this is completely deliberate and purposeful avoidance of claiming
responsibility for advertisingI.Eadvertising a day trial,
delivering your goods 10 days into the "trial period" and then
charging customers after days from the date of purchaseThen, when I call
it is explained that your product cannot be returned if it is opened and that
it's only a day free trial? This is fraud
When this company has a
post that claims "Just pay free shipping" there wasn't even an explanation that
this was a subscription based service nor did they say the price that would be
charged for the goods
Despite providing my e-mail
several times Better Health for Life doesn't provide receipts for goods sold
BHFL has no website providing their basic contact information to customers, and even
worsethis company apparently "loses" customer profiles when
disputes come upI'm sure disputes are a common occurrence for BHFLA basic
need for of any business is simple tracking customer profiles which leads me to
believe that this is extremely intentional.
Prior to posting with Revdex.com I
had been extremely patient with BHFLI had sent your second shipment of
unopened product back to you (product which I'd never subscribed for)Called
and spoke to BHFL reps several times (giving them tracking for the goods I'd
shipped back, asking when my money would be returned etc.) then waited weeks to
get my money backI was credit for out of the goods, which I had shipped
back to youWhich further confirms that not only had you received them but
that you had a full ability to credit me as promisedI've even called and
asked where my second credit was, providing you with the authorization
codes [redacted]These codes I had to hand
write because the BHFL rep explained that he does not have an emailThen I was
told it's already been credit and I need to talk with my bank? As
I explained, it hadn't been. This is outright theft
Lets do a summary in
numbers and add up all of the charges that were made to me and money taken
fraudulently from me by Better Health for Life
Date Transaction Description Amount
02/14/17 USPS Flat Rate (to ship goods
back) $
01/30/17 RYS*STRENGTHN184-FL $
01/26/17 POWERED MUSCLE CA $
12/27/17 RYS*STRENGTHN184-FL $
12/26/17 POWERED MUSCLE CA $
TOTAL
COST $
To which I've received only
one credit for $(I was charged a $
restocking feethis was explained by BHFL only after I'd already returned the
unopened goods!)Anyway$is the balance Better Health for Life has solicited from me
Well, when making my original post to Revdex.com I had also involved my bank at that timeDue to Better Health for Life's inaction with this I've filed a dispute
with the my CC company to resolve this. Regards,
[redacted]
/ [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is unacceptable for several reasons The contact information I've used for this dispute to the Revdex.com is the exact email, address, phone number and name I had used when placing an order with you Better Health for Life's "genuine attempt to get to the bottom" of my concerns is very obliviously untrue Instead, this is completely deliberate and purposeful avoidance of claiming responsibility for advertisingI.Eadvertising a day trial, delivering your goods days into the "trial period" and then charging customers after days from the date of purchaseThen, when I call it is explained that your product cannot be returned if it is opened and that it's only a day free trial? This is fraud When this company has a post that claims “Just pay free shipping” there wasn’t even an explanation that this was a subscription based service nor did they say the price that would be charged for the goods Despite providing my e-mail several times Better Health for Life doesn't provide receipts for goods sold BHFL has no website providing their basic contact information to customers, and even worsethis company apparently "loses" customer profiles when disputes come upI'm sure disputes are a common occurrence for BHFLA basic need for of any business is simple tracking customer profiles which leads me to believe that this is extremely intentional Prior to posting with Revdex.com I had been extremely patient with BHFLI had sent your second shipment of unopened product back to you (product which I'd never subscribed for)Called and spoke to BHFL reps several times (giving them tracking for the goods I'd shipped back, asking when my money would be returned etc.) then waited weeks to get my money backI was credit for out of the goods, which I had shipped back to youWhich further confirms that not only had you received them but that you had a full ability to credit me as promisedI've even called and asked where my second credit was, providing you with the authorization codes [redacted] , [redacted] These codes I had to hand write because the BHFL rep explained that he does not have an emailThen I was told it's already been credit and I need to talk with my bank? As I explained, it hadn't beenThis is outright theft Lets do a summary in numbers and add up all of the charges that were made to me and money taken fraudulently from me by Better Health for Life Date Transaction Description Amount 02/14/ USPS Flat Rate (to ship goods back) $ 01/30/ RYS*STRENGTHN184-FL $ 01/26/ POWERED MUSCLE CA $ 12/27/ RYS*STRENGTHN184-FL $ 12/26/ POWERED MUSCLE CA $ TOTAL COST $ To which I’ve received only one credit for $(I was charged a $ restocking feethis was explained by BHFL only after I’d already returned the unopened goods!)Anyway$is the balance Better Health for Life has solicited from me Well, when making my original post to Revdex.com I had also involved my bank at that timeDue to Better Health for Life's inaction with this I've filed a dispute with the my CC company to resolve thisRegards, [redacted]
Re: Case # ***To whom it may concern, We are deeply sorry you had a poor experienceWe are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately, we found no results when searching your account with the provided details in this complaint (see below):*** *
*** *** *** ***Daytime Phone: *** E-mail: ***This is a genuine attempt to get to the bottom of your concernsPlease provide us with any of the following possible/alternate information you may have used to complete the order:• Alternate email address• Telephone number• Alternate names the account could be registered under (partner, family, friend)• Shortened forms of their own name (nickname)• Lengthened forms of their own name (full name)• Alternate spellings that you, or someone ordering with you, may have used on the order.• The product/company you're inquiring about• Customer ID/order ID number for the product. This will better enable us to identify the proper account so we can assist you with your request. Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should haveFurthermore, we can be reached at [email protected] directlyIf there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted. Warm Regards, Sam J*** Dispute Resolution Agent
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that the response would not
resolve my complaint. For your reference, details of the offer I reviewed
appear below
This response is
unacceptable for several reasons
The contact information
I've used for this dispute to the Revdex.com is the exact email, address, phone number
and name I had used when placing an order with you.
Better Health for Life's "genuine
attempt to get to the bottom" of my concerns is very obliviously untrue
Instead, this is completely deliberate and purposeful avoidance of claiming
responsibility for advertisingI.Eadvertising a day trial,
delivering your goods 10 days into the "trial period" and then
charging customers after days from the date of purchaseThen, when I call
it is explained that your product cannot be returned if it is opened and that
it's only a day free trial? This is fraud
When this company has a
post that claims "Just pay free shipping" there wasn't even an explanation that
this was a subscription based service nor did they say the price that would be
charged for the goods
Despite providing my e-mail
several times Better Health for Life doesn't provide receipts for goods sold
BHFL has no website providing their basic contact information to customers, and even
worsethis company apparently "loses" customer profiles when
disputes come upI'm sure disputes are a common occurrence for BHFLA basic
need for of any business is simple tracking customer profiles which leads me to
believe that this is extremely intentional.
Prior to posting with Revdex.com I
had been extremely patient with BHFLI had sent your second shipment of
unopened product back to you (product which I'd never subscribed for)Called
and spoke to BHFL reps several times (giving them tracking for the goods I'd
shipped back, asking when my money would be returned etc.) then waited weeks to
get my money backI was credit for out of the goods, which I had shipped
back to youWhich further confirms that not only had you received them but
that you had a full ability to credit me as promisedI've even called and
asked where my second credit was, providing you with the authorization
codes [redacted]These codes I had to hand
write because the BHFL rep explained that he does not have an emailThen I was
told it's already been credit and I need to talk with my bank? As
I explained, it hadn't been. This is outright theft
Lets do a summary in
numbers and add up all of the charges that were made to me and money taken
fraudulently from me by Better Health for Life
Date Transaction Description Amount
02/14/17 USPS Flat Rate (to ship goods
back) $
01/30/17 RYS*STRENGTHN184-FL $
01/26/17 POWERED MUSCLE CA $
12/27/17 RYS*STRENGTHN184-FL $
12/26/17 POWERED MUSCLE CA $
TOTAL
COST $
To which I've received only
one credit for $(I was charged a $
restocking feethis was explained by BHFL only after I'd already returned the
unopened goods!)Anyway$is the balance Better Health for Life has solicited from me
Well, when making my original post to Revdex.com I had also involved my bank at that timeDue to Better Health for Life's inaction with this I've filed a dispute
with the my CC company to resolve this. Regards,
[redacted]