Better Homes A/C & Appliance Service, Inc.

While trying to decide whether to replace or repair a 13 year old side by side refrigerator due to issues with the freezer side not consistently cooling, I researched the cost of replacement and the cost I was willing to pay for a repair. The refrigerator had been rock-solid until the issue that started approximately two months ago. In calling various companies about their cost to diagnose the problem and the cost to repair, I almost gave up. I went back to the Revdex.com site and found Better Homes. The cost for the initial diagnosis was great as well as the explanation of the cost structure. I decided to have them take a look and see what the outcome would be.

What I found was totally unexpected in today's customer service climate. The technician (David) was personable, professional and explained in laymen terms what he was doing and what he found. He gave me the cost of the repairs which gave me the information I required to replace or repair. Given that the issue with the refrigerator was a switch, the total cost for the part including labor was far below what I had expected. Even if the fix does not hold, I have not invested a lot of money in the repair. I cannot say that all technicians are as straight forward as David, but I can honestly say that my experience with Better Homes, from the initial call to writing the check for the repair was the best experience I've ever had with an appliance repair/service company. I'm 64 years old and have gone through the mill with Appliance companies. I hope to make Better Homes my go-to company for future service.