Better Homes and Gardens Real Estate All Seasons

Complaint: I am rejecting this response because: We do not want them near or in our home ever againWe do not want further contact by mail, phone or in personWe are not paying the "balance"We will be hiring another company to replace this windows and fix the poor installation adding additional cost to us Regards, S [redacted]

The building permit, design, architecture, construction, building rough opening construction work was performed/designed, including architecture work, by you and/or your building contractor whom performed the work including all of the rough openingsYour building contractor built and/or rebuilt all rough opening/architectural construction workAt the time to measure to order, your building contractor explicitly explained to our installer his/the specifications as for our installer to measure the openings he has built/rebuiltThis is all that was submitted to us for measuring to orderWe were not contracted for performing any building, framing, architectural, and/or design work whatsoever; you and/or your building contractor was, and/or is responsible for thatThe building contractor hired to run the job and to perform building and rebuilding work, wanted huge gaps around the windowsWe had to show the building contractor how windows are to be installed/for clearances, not the other way around

I am the Production Manager for WWCCCAI spoke to MrsTorres my self responding to the only call I ever received from herI told her I had received another call from someone else with the same address but she wasn't aware of who it was.I had never received any calls from her so her stating it took months is not true She states she spoke with Donna.There is no Donna at our company; never has been.The WW Warranty covers glass failure but does not cover glass breakage when caused by the customer.This is written on her contract She did not pay extra for the warranty The warranty is standard on ALL contracts.I personally told her that I would order her the replacement IG and take care of the issue.It was certainly not necessary for her to file this complaint or any complaint Respectfully, N***/PM

Sent: Tuesday, July 19, 2:PM Subject: RE: North Post Oak Lofts - [redacted] The resident returned keys upon move out, and walked the apartment with a Leasing ProfessionalOur Leasing Professionals do not assess charges, and therefore could not supply the resident with exact move out chargesWhen the apartment home was walked by the Assistant Manager and Lead Maintenance walked the apartment to assess final move out charges, there was visible damager to (four) window sills, one blind in the study, and a Pet Treatment for deodorizing and defleaing in the amount of $She was also charged current water invoice for 07/16-08/14(2015) in the amount of $and her final water invoice for 08/15-08/31(2015) in the amount of $The residents final outstanding amount due was $and we applied a Pet Deposit in the amount of $which brings her final outstanding balance to $ We can provide photos upon your request Please let me know if there are any further questions Amber H [redacted] North Post Oak Lofts l Property Manager North Post Oak l Houston, TX

The balance is owed and is expected to be paid, as was paid before stop payment was made due to job debris placed in customers recycling.The Certificate of Completion was signed with notation for flawed class possibly needing replaced, and the balance was paid at that timeThe glass to be changed out was ordered immediatelyThe customer then stoped payment on the check, stating the installer placed debris in customers recyclingThe trash was removed the very next day of job completion.Regarding glass change out: Of course it is the customers choice to decide not to have the glass changed out, that they had originally requested to be changed outThis was the customers request to do so, stating it had flaws and/or wanting plain glass, not the energy efficiency coating glass that is standard government building energy efficiency code.The customers request for changing out the glass was accepted by the company with out the company doing a site inspection to verify to see that in fact does have flaws, the company took the customers word for itAgain, of course, it is the customers choice to do whatever they feel they would like to do with the windows the customer purchased The company will continue to collect the balance owed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12602112, and find that this resolution is satisfactory to me
Regards,
MrsT*** question N***? I have tried for months contacting your businessIf not how did u have the wrong name for the correct address? If no One tried calling you how would u have my house information? I don’t like being told I should of made a complaint when I waited months for someone to call meActually I decided to call your office and left a voicemail and then you called me backLook it’s been over week since you called me and still no one has called me about for an update or regarding getting a replacing my windowAwesome service yes we do have life time warranty I have my contract hereWill you like me to list it

Complaint:
I am rejecting this response because:I understand that all doors would have a safe guard in place to allow water to escape however our issue is not that a little bit of water is captured but a lot of water is coming inside the track and into the house. If this was truly a performing door then why did the installer come out different times in attempt to resolve the issue and ultimately involved the owner?I also disagree on the subtright comment regarding the living room slider Over the last couple of months, I've been putting a tarp against the slider The outside wall is still exposed to the rain while the tarp is preventing the water from hitting the sliderThere are no other water leakage, only when water is hitting door.I still believe either the sliders or the installation is faulty/incorrect As stated in my previous submission to the Revdex.com, I am purchasing sliders from another vendor I would like to return the sliders for a refund once the sliders are extracted
Regards,
A*** ***

Yes, have called month after month to schedule the change out of the factory faulty glass and the glass the customer is requesting to be clear, that is class without the energy efficiently coastingNote: Energy efficiency glass is a building code requirement, therfore automatic for the manufacturer
of all residential windows.After months and months of calls to the customer and not recieveing any returning calls, in order to change out the glass they had requested, management went to the home in order to find out about getting the requested glass scheduled to be changed out, not to collect the balance still owed right then, but of course once completed, to collect the balance of $that is still owed. Our State Contractor LicInstaller's, will sometimes, preform building work on their own with a customerThe install/installer discrepancies were settled with all understanding at the time of the installation and/or at the time before completion of the jobTherfore, when completed, the customer signed the completion certificate, and stated; "installer was courteous and cooperative in his workmanship", and noting on the Completion Certificate faulty glass needing to be changed outAt this time/at job completion, customer paid the balance due in a check.Customers comments now, concerning the installer, are not concurrent with what happened and/or with the signed completion certificate, or why we would not have the same installer return to change out the faulty glassWe have had this installer for many years, and Know him to be most courteous and careful with allHe is a Atascadero native resident, a good father, and well known and liked in the communityThe description of him here is not the person the customer is describingVery unfortunate to say the least Customer gave the balance in a check for the $to the installerCustomer then canceled the check for the $stating reason for; job debris put in their recycle bin, a innocent mistake performed by the installers apprentice, whom all contractors will normally haveThe installer returned the next day to remove the trash and haul it awayThe faulty glass to be change out was ordered immediately, without any site inspection and/or determination on our part, trusting the customer was corrcect in there truly being faulty glass. Customer singed completion certificate, paid the balance, stoped payment on the balance paid because of trash put in recycling, then would never return calls to schedule glass change outThus not paying the balance owed.The glass was ordered immediately upon receiving customers statement reguarding it on the signed Completion Certificate.Ignoring calls to change out the glass, or choosing not to have the glass changed out does not mean the balance is not owed. Will make further contact by mail

Installation and performance of doors were tested, including cleaning of debris in the main frame/track where the slider operates. The design of ALL sliding doors/AND windows are designed to catch water, from outside surface of glass, in the track were the sliding glass/frame separates the main...

frame/track from the exterior to the interior. The tracks of ALL sliding doors (any manufacture) are designed to catch water, then drain to the exterior. The weather performance of the doors were tested, and doors were performing as designed. If need be, the company will perform tests again, with BOTH homeowners present. Living room door is below the height of outside substright. Exterior substright above height of door may be causing/allowing water build up and seepage under door. This would be a exterior substright issue, not a product or installation issue.

Concerns addressed. Was determined no interior caulking was used on the exterior. Only exterior caulking was used originally.All windows are sealed/caulked to the exterior, by way of applying a heavy bead of clear silicone caulking to the exterior surface before the new window is set against the...

exterior. Then additionally, brown caulking, for brown windows, is applied around the  outside edge of the window. Installer returned to apply brown caulking to one of the windows outer edge.

Complaint: 11937790
I am rejecting this response because: I do not want any further contact from Window World. We do not want them near or in our home ever again. Do not make further contact by mail, phone or in person. We are not paying the "balance". We will be hiring another company to replace this windows and fix the poor installation adding additional cost to us. 
Regards,
S[redacted]

The building permit, design, architecture, construction, building rough opening construction work was performed/designed, including architecture work, by you and/or your building contractor whom performed the work including all of the rough openings. Your building contractor built and/or rebuilt all...

rough opening/architectural construction work. At the time to measure to order, your building contractor explicitly explained to our installer his/the specifications as for our installer to measure the openings he has built/rebuilt. This is all that was submitted to us for measuring to order. We were not contracted for performing any building, framing, architectural, and/or design work whatsoever; you and/or your building contractor was, and/or is responsible for that. The building contractor hired to run the job and to perform building and rebuilding work, wanted huge gaps around the windows. We had to show the building contractor how windows are to be installed/for clearances, not the other way around.

If manufacture determines door(s) are faulty, door(s) will be replaced at no charge.

Sent: Tuesday, July 19, 2016 2:42 PM Subject: RE: North Post Oak Lofts - [redacted]   The resident returned keys upon move out, and walked the apartment with a Leasing Professional. Our Leasing Professionals do not assess charges, and therefore could not supply the resident with exact move out...

charges. When the apartment home was walked by the Assistant Manager and Lead Maintenance walked the apartment to assess final move out charges, there was visible damager to 4 (four) window sills, one blind in the study, and a Pet Treatment for deodorizing and defleaing in the amount of $402.42 She was also charged current water invoice for 07/16-08/14(2015) in the amount of $77.98 and her final water invoice for 08/15-08/31(2015) in the amount of $35.64. The residents final outstanding amount due was $516.04 and we applied a Pet Deposit in the amount of $250.00 which brings her final outstanding balance to $266.04.   We can provide photos upon your request.   Please let me know if there are any further questions.   Amber H[redacted] North Post Oak Lofts l Property Manager 1255 North Post Oak l Houston, TX 77055

Complaint: 11937790
I am rejecting this response because: We do not want them near or in our home ever again. We do not want further contact by mail, phone or in person. We are not paying the "balance". We will be hiring another company to replace this windows and fix the poor installation adding additional cost to us. 
Regards,
S[redacted]

I am the Production Manager for WWCCCA. I spoke to Mrs. Torres my self responding to the only call I ever received from her. I told her I had received another call from someone else with the same address but she wasn't aware of who it was.I had never received any calls from her so her...

stating it took 3 months is not true.  She states she spoke with Donna.There is no Donna at our company; never has been.The WW Warranty covers glass failure but does not cover glass breakage when caused by the customer.This is written on her contract.  She did not pay extra for the warranty.  The warranty is standard on ALL contracts.I personally told her that I would order her the replacement IG and take care of the issue.It was certainly not necessary for her to file this complaint or any complaint.  Respectfully, N[redacted]/PM

The balance is owed and is expected to be paid, as was paid before stop payment was made due to job debris placed in customers recycling.The Certificate of Completion was signed with notation for flawed class possibly needing replaced, and the balance was paid at that time. The glass to be changed out was ordered immediately. The customer then stoped payment on the check, stating the installer placed debris in customers recycling. The trash was removed the very next day of job completion.Regarding glass change out: Of course it is the customers choice to decide not to have the glass changed out, that they had originally requested to be changed out. This was the customers request to do so, stating it had flaws and/or wanting plain glass, not the energy efficiency coating glass that is standard government building energy efficiency code.The customers request for changing out the glass was accepted by the company with out the company doing a site inspection to verify to see that in fact does have flaws, the company took the customers word for it. Again, of course, it is the customers choice to do whatever they feel they would like to do with the windows the customer purchased.   The company will continue to collect the balance owed.