[redacted] ’s account was opened on May 28th as a probationary account due to her credit score and previous account activity On July 27th she contacted our third-party call center after business hours to dispute charges related to a PayPal transactionShe indicated that she did not authorize PayPal access to her account That same day, about minutes later at 8:pm, [redacted] emailed a complaint directly to us regarding the same incident On the complaint she stated that her account had been charged $in NSF fees due to the allegedly unauthorized charges from PayPal She again stated that she never gave the merchant permission to debit her account One of our Contact Center supervisors called [redacted] twice the next day and left her a voicemail message with her direct number She stated that she needed to ask [redacted] about the transaction [redacted] never responded to the voicemail The supervisor credited [redacted] ’s account for all the fees charged A representative from our third-party call center also contacted [redacted] on May 29th That representative was able to speak with [redacted] who verified that she did create an account with PayPal She then stated that she only authorized one transaction The rep advised her to contact PayPal and close her account with them due to the allegedly unauthorized transactions and she also gave her the option of closing her account with us [redacted] did not close her PayPal account and she contacted us a few months later on August 20th regarding their attempt to collect funds from her account in a different transaction On August 21st we informed [redacted] informing her that her account would be closed due to it incurring excessive NSF fees during the first one-hundred and twenty days Because we were unable to reach her by telephone despite repeated attempts we informed her via email The account of her minor daughter was closed as well due to regulatory requirements
I have verified that the loans reporting on ***'s credit report have been removed for *** and *** ***. However I am unable to verify removal from ***.I have forwarded the issue to our *** representative and I am awaiting a response.Once I have verification that all credit bureaus have remove the loans from ***'s credit reports I will forward proof directly to her
Upon review of the account for [redacted] our records reflect both loans are coded to "Suppress" from the credit report. I was able to pull a vendor view on [redacted] and verified both loans are coded to be suppressed from reporting. However, I do see one of the loans was not deleted as...
it should have been.I will submit an update on this one loan and request they delete the double posting.Once I receive confirmation this is completed I will update the complaint. This process normally takes up to 72 hours however since we are relying on a third party we have no way of expediting this. I will continue to followup with [redacted] until I am able to verify removal of the duplicate loan.
[redacted]’s account was opened on May 28th as a probationary account
due to her credit score and previous account activity. On July 27th
she contacted our third-party call center after business hours to dispute
charges related to a PayPal transaction. She indicated that she did...
not
authorize PayPal access to her account.
That
same day, about 30 minutes later at 8:04 pm, [redacted] emailed a complaint
directly to us regarding the same incident. On the complaint she stated
that her account had been charged $340 in NSF fees due to the allegedly
unauthorized charges from PayPal. She again stated that she never gave
the merchant permission to debit her account.
One
of our Contact Center supervisors called [redacted] twice the next day and
left her a voicemail message with her direct number. She stated that she
needed to ask [redacted] about the transaction. [redacted] never
responded to the voicemail. The supervisor credited [redacted]’s account
for all the fees charged.
A
representative from our third-party call center also contacted [redacted] on
May 29th. That representative was able to speak with [redacted] who verified that she did create an account with PayPal. She then
stated that she only authorized one transaction. The rep advised her to
contact PayPal and close her account with them due to the allegedly
unauthorized transactions and she also gave her the option of closing her
account with us.
[redacted] did not close her PayPal account and she contacted us a few months
later on August 20th regarding their attempt to collect funds from
her account in a different transaction.
On
August 21st we informed [redacted] informing her that her account
would be closed due to it incurring excessive NSF fees during the first
one-hundred and twenty days. Because we were unable to reach her by
telephone despite repeated attempts we informed her via email.
The
account of her minor daughter was closed as well due to regulatory
requirements.
[redacted] ’s account was opened on May 28th as a probationary account due to her credit score and previous account activity On July 27th she contacted our third-party call center after business hours to dispute charges related to a PayPal transactionShe indicated that she did not authorize PayPal access to her account That same day, about minutes later at 8:pm, [redacted] emailed a complaint directly to us regarding the same incident On the complaint she stated that her account had been charged $in NSF fees due to the allegedly unauthorized charges from PayPal She again stated that she never gave the merchant permission to debit her account One of our Contact Center supervisors called [redacted] twice the next day and left her a voicemail message with her direct number She stated that she needed to ask [redacted] about the transaction [redacted] never responded to the voicemail The supervisor credited [redacted] ’s account for all the fees charged A representative from our third-party call center also contacted [redacted] on May 29th That representative was able to speak with [redacted] who verified that she did create an account with PayPal She then stated that she only authorized one transaction The rep advised her to contact PayPal and close her account with them due to the allegedly unauthorized transactions and she also gave her the option of closing her account with us [redacted] did not close her PayPal account and she contacted us a few months later on August 20th regarding their attempt to collect funds from her account in a different transaction On August 21st we informed [redacted] informing her that her account would be closed due to it incurring excessive NSF fees during the first one-hundred and twenty days Because we were unable to reach her by telephone despite repeated attempts we informed her via email The account of her minor daughter was closed as well due to regulatory requirements
I have verified that the loans reporting on ***'s credit report have been removed for *** and *** ***. However I am unable to verify removal from ***.I have forwarded the issue to our *** representative and I am awaiting a response.Once I have verification that all credit bureaus have remove the loans from ***'s credit reports I will forward proof directly to her
Upon review of the account for [redacted] our records reflect both loans are coded to "Suppress" from the credit report. I was able to pull a vendor view on [redacted] and verified both loans are coded to be suppressed from reporting. However, I do see one of the loans was not deleted as...
it should have been.I will submit an update on this one loan and request they delete the double posting.Once I receive confirmation this is completed I will update the complaint. This process normally takes up to 72 hours however since we are relying on a third party we have no way of expediting this. I will continue to followup with [redacted] until I am able to verify removal of the duplicate loan.
[redacted]’s account was opened on May 28th as a probationary account
due to her credit score and previous account activity. On July 27th
she contacted our third-party call center after business hours to dispute
charges related to a PayPal transaction. She indicated that she did...
not
authorize PayPal access to her account.
That
same day, about 30 minutes later at 8:04 pm, [redacted] emailed a complaint
directly to us regarding the same incident. On the complaint she stated
that her account had been charged $340 in NSF fees due to the allegedly
unauthorized charges from PayPal. She again stated that she never gave
the merchant permission to debit her account.
One
of our Contact Center supervisors called [redacted] twice the next day and
left her a voicemail message with her direct number. She stated that she
needed to ask [redacted] about the transaction. [redacted] never
responded to the voicemail. The supervisor credited [redacted]’s account
for all the fees charged.
A
representative from our third-party call center also contacted [redacted] on
May 29th. That representative was able to speak with [redacted] who verified that she did create an account with PayPal. She then
stated that she only authorized one transaction. The rep advised her to
contact PayPal and close her account with them due to the allegedly
unauthorized transactions and she also gave her the option of closing her
account with us.
[redacted] did not close her PayPal account and she contacted us a few months
later on August 20th regarding their attempt to collect funds from
her account in a different transaction.
On
August 21st we informed [redacted] informing her that her account
would be closed due to it incurring excessive NSF fees during the first
one-hundred and twenty days. Because we were unable to reach her by
telephone despite repeated attempts we informed her via email.
The
account of her minor daughter was closed as well due to regulatory
requirements.