Revdex.com:At this time, my complaint, ID [redacted] regarding Better Living Now Inchas been resolved They have resolved this issue after I contacted them another few times They were a horrible company and it should have never been that difficult to resolve the issue (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: BLN writes:The payment of $made on was for DATE OF SERVICE (DOS) for AOmnipods and the subsequent refill co payment of $on DOS This payment was NOT for any Deductibles from [redacted] *eceived two more orders in that were applied to her deductibleOne order on DOS and one on which had $deductibles applied to each of them for a total of $which she still owes BLN.Order from was partially returnedOnly two boxes out of the original three that were shipped were returned and [redacted] was credited for two thirds of the total $co-payment for a credit in the amount of $45.00.Please let us know if there is anything else required to close this complaint and have [redacted] pay her outstanding balance dueAccording to their own Invoice [redacted] (attached and date 22016), the $was for a previous balance of $and newer chargers of $The date of payment listed on their invoice is 22016, not 22016, and the amount was $639.78, not $Their own invoice, which is attached, shows that they are incorrect on so many aspects of this, not the least of which is their refusal to provide my son with life saving medical equipment which I have agreed to pay my copay and deductible for in full (they have always had my credit card on file for billing) immediately while we resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This company provided me a breast pump for nursing my daughter in The company and insurance provider both approved this purchase and advised us the pump would be covered since our daughter was a NICU babyFast forward two years and montreceive an invoice in the mail for $127.50, balance due and payable within daysWhat?! Yes, over two years laterThe Womens Healthcare Act has changed since 2013...the insurance company recouped what they paid Better Living Now and they turned around and billed the patient After calling customer service at this company, I was told my concerns would be addressed to the billing dept and someone from billing would be in contact with meThe next day, a lady called and I assumed she was from billing so I continued to address my concerns with her and she told me she was from the brest pump debt and wasn't sure why she was advised to call meThe following day, I get a call from a gentleman and we began going over everything and again, he advises me he's from accounts receivable/collections and he told me that he made notes of my concerns and would let billing knowI am still trying to speak with someone from billing! Today, I get a call from the director of operations and my husband receives an email from the same lady that states our balance is due and payable and to contact collectionsNo one at this company knows anything and no one was helpful at allAll they do is read notes to you from a computer screenNo one thought it was disturbing for me to receive an invoice over two years laterThis is just absolutely ludicrous and unethicalI promised this company one thing and that was to tell everyone I knew about this terrible experience and that no one was willing to help or do anything about it!
To whom it may concern, We are in receipt of [redacted] ’s complaint and are responding as suchAs requested by the customer, her account balance has been adjusted and we are not requiring payment for the incorrect item shippedWe apologize for any inconvenience the customer may have experienced On the customer contacted our company via telephone stating the mask we sent her husband was incorrectShe asked for us to ship the correct mask and send a return label with that shipment to return the incorrect maskThe note in our system indicates that a reship was written up The correct mask was shipped on but it was not processed as a reship as was intendedThe claim for the correct mask was processed by the insurance on and deniedThe insurance denial reason was the maximum allowed under this member's contract had been met, because the insurance already processed and paid for the incorrect mask we sent [redacted] received a bill for this date of service On a UPS return label was sent as requested by the customer to return the incorrect itemOn [redacted] called to inquire about her billShe was advised that we sent the return label and she will be billed until the incorrect mask is returned to us to review for a possible credit On 514, the return was processed and the invoice was forwarded to the billing department On 514, the [redacted] adjusted out [redacted] ’s copayments for the new maskCurrently her account balance is $Additionally, the incorrect mask was voided with her insuranceWe will follow up in two weeks to resubmit the claim for the new mask for paymentWe believe the matter is resolved as [redacted] had requested
Polite and generally helpful costumer representatives, however I've have to follow up on every order placedOrders have taken a minimum of weeks (one took over 6) to be processed after being submitted and have required follcalls in order to be filledThese are prescriptions & medical supplies- not toys & trinkets, they need to be processed on time in order for people to continue their medical treatments This is not something one can blame the insurance company for either, as they have already approved- in writing- the treatment supplies (plus they're common diabetes supplies)A week prior to my month supply being gone I placed my order for the next months supply so it could arrive just as I was running out, but not be flagged for it being ordered too soonthat was over a month ago and I'm still waitingeven though the insurance was billed for all of it the day I placed my order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Better Living Now reports that my insurance company was sent the requested documentation on 5-**-and again on 4-**-(a YEAR later) They (Better Living Now) says that it's obvious that my insurance company received the documentation in April of 2017, as they promptly paid the claim shortly thereafter No kiddingThat's what I've been saying all along They DID receive the documentation from Better Living Now in April of 2017, but they DID NOT receive it in May of 2016, after it was first requested This lack of information is what delayed the billing process for OVER A YEAR, resulting in me receiving an extremely large invoice from Better Living NowAfter receipt of that invoice, I was investigating the reason I had not been billed for the claims prior to 2017, and I was threatened with legal action I am requesting PROOF from Better Living Now that they sent the information to BCBSND in May of They have been unable or unwilling to provide that proof, so it is my belief that there was no documentation sent in a timely manner, which is why BCBSND didn't pay the claims until April of I would like my portion of the claims from forgiven in light of the fact that Better Living Now was delinquent in responding to the request from my insurance provider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are sending a letter to the customer to address the complaintThe letter states the following: "As was explained by Better Living Now's [redacted] of Operations via telephone on 8/*/14, we are assuming responsibility for the errors made on our behalf We sincerely apologize and have agreed to your desired settlementWe are in the process of sending a return label to alleviate any shipment expensesAdditionally, we will credit your account for the entire amount originally chargedAt Better Living Now, we strive to provide our customers with quality care and efficient serviceWe believe we have fallen short of such expectations with the handling of your orderTherefore, included with this letter is a coupon as we would like the opportunity to show you the true Better Living Now customer experience in the futureThank you for your time & patience." Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:my bill has been adjusted My problem is that they received the mask back on 4/**, then had their [redacted] call me again on 5/*I never received n invoice before the first call from their [redacted] I requested a shipping label timesThe whole situation was their fault.r Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The worst prescription service available Every month I do not get my medicine and it takes or calls from my Doctors office to get the order They once didn't fill an order because they didn't recognize the generic name
We stand by our original statementsThe product was sent in the proper manufacturer packagingUnder no circumstances would we remove the product from it's packaging and send to a customerWe received the product back in a box that did not belong to our companyWe unsuccessfully attempted to contact the customer to settle the issue before she was sent to our collections agencyAt this time, she is responsible for the balance due Thank you, [redacted] ***
We are in receipt of the complaint filed by [redacted] and are responding as such [redacted] has been contacted many times since as he has failed on numerous occasions to supply the correct insurance information [redacted] placed multiple orders through our companyTo no fault of our own, there were issues with four dates of serviceThe problematic dates of service are 1011, and We verified his eligibility on each date and submitted the claims to Empire Blue CrossEmpire paid for all dates of services as follows: was paid on was paid on 212, was paid on was paid on 712, we received a recoupment letter for a date of service from Empire Blue CrossThey claimed they were not the primary insurance carrier at the time [redacted] did not provide us with the correct insurance for the date of service and did not respond to our request for the informationWe ran his insurance through multiple carriers but had issues with determining the correct primary insurance planOn we received another recoupment letter from Empire for and dates of service We have every right to request the money for the products received from the customer as he failed to provide the accurate insurance information as a payment alternativeHowever, we made every effort to assist [redacted] in getting his claims processed through his insurance On [redacted] was requested to provide his Fidelis ID numberHe did not know his information and did not make an effort to contact FidelisHe is responsible for obtaining his insurance information and supplying it to usAlthough [redacted] wanted us to do this for him, insurance plans will only furnish this information to their membersThis is solely [redacted] ***’s responsibility In 2013, [redacted] changed his coordination of benefits and we had the correct insurance information for the recouped dates of serviceWe submitted the claims to Fidelis (for 1011) and CDHP (for 212, and 613)All of the claims were denied because of failure to adhere to timely filingWe appealed the claims with both insurance plansAfter significant effort, CDPHP has partially paid the and dates of service while applying denials as wellThese denials could have been avoided had [redacted] given the correct insurance information from the start Fidelis has denied our appeal for We are making one last effort to appeal the decisions to deny payment for 1011, 212, and If [redacted] would have updated his insurance correctly we would not have requested his assistance as the claims would have been filed and paid in a timely mannerWe requested his assistance as he would be responsible for paying the balance unless the claims were processed through his insuranceWe provided customer service above and beyond what is required to prevent him from having to pay for the products out of pocket In reference to [redacted] ***’s desired settlement, we will not stop contacting [redacted] as he has a balance due for productIn the event the insurance does not pay for the product he will be held accountable for paymentIt is in his best interest to contact his insurance to request they pay the claimsHe will be sent to collections if the claim denial appeals are not granted Thank you [redacted] ***
To whom it may concern, We are in receipt of the complaint filed by [redacted] and are responding as suchWe are not refunding the amount the customer paid for the coinsuranceWe are contractually obligated to charge the coinsurance the insurance plan applies The customer was correctly informed that the product is covered by her insurance planThe entire product was paid for and pursuant to her insurance plan guidelines a 50% coinsurance payment was appliedWe have no control over coinsuranceAny issues with coverage should be addressed with the member's insurance plan We recommend that she contacts her plan with regard to her 50% coinsurance as it may have been applied in error
Revdex.com:At this time, my complaint, ID [redacted] regarding Better Living Now Inchas been resolved They have resolved this issue after I contacted them another few times They were a horrible company and it should have never been that difficult to resolve the issue (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: BLN writes:The payment of $made on was for DATE OF SERVICE (DOS) for AOmnipods and the subsequent refill co payment of $on DOS This payment was NOT for any Deductibles from [redacted] *eceived two more orders in that were applied to her deductibleOne order on DOS and one on which had $deductibles applied to each of them for a total of $which she still owes BLN.Order from was partially returnedOnly two boxes out of the original three that were shipped were returned and [redacted] was credited for two thirds of the total $co-payment for a credit in the amount of $45.00.Please let us know if there is anything else required to close this complaint and have [redacted] pay her outstanding balance dueAccording to their own Invoice [redacted] (attached and date 22016), the $was for a previous balance of $and newer chargers of $The date of payment listed on their invoice is 22016, not 22016, and the amount was $639.78, not $Their own invoice, which is attached, shows that they are incorrect on so many aspects of this, not the least of which is their refusal to provide my son with life saving medical equipment which I have agreed to pay my copay and deductible for in full (they have always had my credit card on file for billing) immediately while we resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This company provided me a breast pump for nursing my daughter in The company and insurance provider both approved this purchase and advised us the pump would be covered since our daughter was a NICU babyFast forward two years and montreceive an invoice in the mail for $127.50, balance due and payable within daysWhat?! Yes, over two years laterThe Womens Healthcare Act has changed since 2013...the insurance company recouped what they paid Better Living Now and they turned around and billed the patient After calling customer service at this company, I was told my concerns would be addressed to the billing dept and someone from billing would be in contact with meThe next day, a lady called and I assumed she was from billing so I continued to address my concerns with her and she told me she was from the brest pump debt and wasn't sure why she was advised to call meThe following day, I get a call from a gentleman and we began going over everything and again, he advises me he's from accounts receivable/collections and he told me that he made notes of my concerns and would let billing knowI am still trying to speak with someone from billing! Today, I get a call from the director of operations and my husband receives an email from the same lady that states our balance is due and payable and to contact collectionsNo one at this company knows anything and no one was helpful at allAll they do is read notes to you from a computer screenNo one thought it was disturbing for me to receive an invoice over two years laterThis is just absolutely ludicrous and unethicalI promised this company one thing and that was to tell everyone I knew about this terrible experience and that no one was willing to help or do anything about it!
To whom it may concern, We are in receipt of [redacted] ’s complaint and are responding as suchAs requested by the customer, her account balance has been adjusted and we are not requiring payment for the incorrect item shippedWe apologize for any inconvenience the customer may have experienced On the customer contacted our company via telephone stating the mask we sent her husband was incorrectShe asked for us to ship the correct mask and send a return label with that shipment to return the incorrect maskThe note in our system indicates that a reship was written up The correct mask was shipped on but it was not processed as a reship as was intendedThe claim for the correct mask was processed by the insurance on and deniedThe insurance denial reason was the maximum allowed under this member's contract had been met, because the insurance already processed and paid for the incorrect mask we sent [redacted] received a bill for this date of service On a UPS return label was sent as requested by the customer to return the incorrect itemOn [redacted] called to inquire about her billShe was advised that we sent the return label and she will be billed until the incorrect mask is returned to us to review for a possible credit On 514, the return was processed and the invoice was forwarded to the billing department On 514, the [redacted] adjusted out [redacted] ’s copayments for the new maskCurrently her account balance is $Additionally, the incorrect mask was voided with her insuranceWe will follow up in two weeks to resubmit the claim for the new mask for paymentWe believe the matter is resolved as [redacted] had requested
Polite and generally helpful costumer representatives, however I've have to follow up on every order placedOrders have taken a minimum of weeks (one took over 6) to be processed after being submitted and have required follcalls in order to be filledThese are prescriptions & medical supplies- not toys & trinkets, they need to be processed on time in order for people to continue their medical treatments This is not something one can blame the insurance company for either, as they have already approved- in writing- the treatment supplies (plus they're common diabetes supplies)A week prior to my month supply being gone I placed my order for the next months supply so it could arrive just as I was running out, but not be flagged for it being ordered too soonthat was over a month ago and I'm still waitingeven though the insurance was billed for all of it the day I placed my order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Better Living Now reports that my insurance company was sent the requested documentation on 5-**-and again on 4-**-(a YEAR later) They (Better Living Now) says that it's obvious that my insurance company received the documentation in April of 2017, as they promptly paid the claim shortly thereafter No kiddingThat's what I've been saying all along They DID receive the documentation from Better Living Now in April of 2017, but they DID NOT receive it in May of 2016, after it was first requested This lack of information is what delayed the billing process for OVER A YEAR, resulting in me receiving an extremely large invoice from Better Living NowAfter receipt of that invoice, I was investigating the reason I had not been billed for the claims prior to 2017, and I was threatened with legal action I am requesting PROOF from Better Living Now that they sent the information to BCBSND in May of They have been unable or unwilling to provide that proof, so it is my belief that there was no documentation sent in a timely manner, which is why BCBSND didn't pay the claims until April of I would like my portion of the claims from forgiven in light of the fact that Better Living Now was delinquent in responding to the request from my insurance provider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are sending a letter to the customer to address the complaintThe letter states the following: "As was explained by Better Living Now's [redacted] of Operations via telephone on 8/*/14, we are assuming responsibility for the errors made on our behalf We sincerely apologize and have agreed to your desired settlementWe are in the process of sending a return label to alleviate any shipment expensesAdditionally, we will credit your account for the entire amount originally chargedAt Better Living Now, we strive to provide our customers with quality care and efficient serviceWe believe we have fallen short of such expectations with the handling of your orderTherefore, included with this letter is a coupon as we would like the opportunity to show you the true Better Living Now customer experience in the futureThank you for your time & patience." Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:my bill has been adjusted My problem is that they received the mask back on 4/**, then had their [redacted] call me again on 5/*I never received n invoice before the first call from their [redacted] I requested a shipping label timesThe whole situation was their fault.r Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The worst prescription service available Every month I do not get my medicine and it takes or calls from my Doctors office to get the order They once didn't fill an order because they didn't recognize the generic name
We stand by our original statementsThe product was sent in the proper manufacturer packagingUnder no circumstances would we remove the product from it's packaging and send to a customerWe received the product back in a box that did not belong to our companyWe unsuccessfully attempted to contact the customer to settle the issue before she was sent to our collections agencyAt this time, she is responsible for the balance due Thank you, [redacted] ***
We are in receipt of the complaint filed by [redacted] and are responding as such [redacted] has been contacted many times since as he has failed on numerous occasions to supply the correct insurance information [redacted] placed multiple orders through our companyTo no fault of our own, there were issues with four dates of serviceThe problematic dates of service are 1011, and We verified his eligibility on each date and submitted the claims to Empire Blue CrossEmpire paid for all dates of services as follows: was paid on was paid on 212, was paid on was paid on 712, we received a recoupment letter for a date of service from Empire Blue CrossThey claimed they were not the primary insurance carrier at the time [redacted] did not provide us with the correct insurance for the date of service and did not respond to our request for the informationWe ran his insurance through multiple carriers but had issues with determining the correct primary insurance planOn we received another recoupment letter from Empire for and dates of service We have every right to request the money for the products received from the customer as he failed to provide the accurate insurance information as a payment alternativeHowever, we made every effort to assist [redacted] in getting his claims processed through his insurance On [redacted] was requested to provide his Fidelis ID numberHe did not know his information and did not make an effort to contact FidelisHe is responsible for obtaining his insurance information and supplying it to usAlthough [redacted] wanted us to do this for him, insurance plans will only furnish this information to their membersThis is solely [redacted] ***’s responsibility In 2013, [redacted] changed his coordination of benefits and we had the correct insurance information for the recouped dates of serviceWe submitted the claims to Fidelis (for 1011) and CDHP (for 212, and 613)All of the claims were denied because of failure to adhere to timely filingWe appealed the claims with both insurance plansAfter significant effort, CDPHP has partially paid the and dates of service while applying denials as wellThese denials could have been avoided had [redacted] given the correct insurance information from the start Fidelis has denied our appeal for We are making one last effort to appeal the decisions to deny payment for 1011, 212, and If [redacted] would have updated his insurance correctly we would not have requested his assistance as the claims would have been filed and paid in a timely mannerWe requested his assistance as he would be responsible for paying the balance unless the claims were processed through his insuranceWe provided customer service above and beyond what is required to prevent him from having to pay for the products out of pocket In reference to [redacted] ***’s desired settlement, we will not stop contacting [redacted] as he has a balance due for productIn the event the insurance does not pay for the product he will be held accountable for paymentIt is in his best interest to contact his insurance to request they pay the claimsHe will be sent to collections if the claim denial appeals are not granted Thank you [redacted] ***
To whom it may concern, We are in receipt of the complaint filed by [redacted] and are responding as suchWe are not refunding the amount the customer paid for the coinsuranceWe are contractually obligated to charge the coinsurance the insurance plan applies The customer was correctly informed that the product is covered by her insurance planThe entire product was paid for and pursuant to her insurance plan guidelines a 50% coinsurance payment was appliedWe have no control over coinsuranceAny issues with coverage should be addressed with the member's insurance plan We recommend that she contacts her plan with regard to her 50% coinsurance as it may have been applied in error