Better Quality Homes

Again, on January 30, 2016, the rental agreement was gone over explicitly with the customer before she agreed to sign the contract. Once she signed the contract it makes her legally responsible for the vehicle as it states on her rental contract. I feel this situation has been explained thoroughly. Thank you

On 1/30/16 a vehicle was rented to [redacted].  A deposit for the vehicle in the amount of $350.00 was taken at the time of rental.  I explained at this time as we do with any customer that the cost of the rental comes out of the deposit less any excessive mileage fees and fuel...

fees. This deposit also serves that the customer will return our vehicle to the same location they picked it up at, in the same condition they received it.  I also explained to her in detail that she was the only person listed on her insurance policy and therefore covered to drive the rental vehicle and under no circumstances was she to let anyone drive the rental.  All of these articles are also stated on the back of her rental agreement that she signed upon renting the vehicle.  The first week that [redacted] rented the vehicle the total of the rental was $286.90.  She had a credit of $63.10.  She called on 2/5/16 to renew the rental lease at which time she also upgraded her insurance so she did not need to purchase any additional through us for the coming week.  Therefore only requiring her deposit to be $250.00 for the coming week.  She paid the $250.00 over the telephone with a credit card.  On 2/9/16 I saw someone else not listed on the contract and not covered on her insurance policy driving the rental vehicle.  At which time I called her and told her she was in "breach of the rental agreement" and needed to return the rental vehicle.  She became argumentative but did return the rental a few hours later.  Unfortunately,  there was damage to the roof of the vehicle with numerous dents.  I attempted to discuss this in a reasonable manner with her but unfortunately she was extremely combative and I had to involve the police.  Before the police arrived she left.  The charge for the damages was $100.00.  There is no refund for the balance on her rental as she was in breach of her contract.  As it states in our rental agreement Item Numbers 2, 3, 8, 10, 13, and 15.  Please refer to the rental agreement.  Lumpp Rent A Car has been in business for 35 years.  It is not our practice to just "take people's money" as Ms. [redacted] is suggesting.  Please let me know if you require any further information.   Thank you,Paul K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Hello,     The response received by Lumpp owner, K[redacted], is not completely accurate or true in its entirety. During our discussion, I repeatedly asked for proof of all the accusations he has deemed upon me, car damages and another person driving the car. Even until this day I have yet to verify that this is at all true. Professionally, a walk-through of the vehicle before signing the contract should have been apart of the procedure, though, in this case, that did not occur. And, so, I shall not be at fault for pre-existing, undocumented damage. Also, regarding the accusation of another person driving the car is totally false. I find it completely absurd for K[redacted] to actually claim he "seen" someone, other than me, driving the rental car. That detail is very unreliable and should not be a factor in this dispute.Please let me know if you may need any additional information. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]