Miss [redacted] , Please accept my sincere apologies in the knowledge that there is an unresolved dispute regarding the settlement of your roofI have personally researched the complaint and would like to talk with you in order to resolve the issue to your satisfaction.Please call me as soon as conveniently possible so that I can handle this right away.I further apologize that Mr [redacted] did not communicate with you that he was no longer with the company and he hasn’t some years.Many Thanks,Sincerely, [redacted]
Miss [redacted] , Please accept my sincere apologies in the knowledge that there is an unresolved dispute regarding the settlement of your roofI have personally researched the complaint and would like to talk with you in order to resolve the issue to your satisfaction.Please call me as soon as conveniently possible so that I can handle this right away.I further apologize that Mr [redacted] did not communicate with you that he was no longer with the company and he hasn’t some years.Many Thanks,Sincerely, [redacted]