Better Way Home Solutions, LLC

***We have made several attempts to contact [redacted] by phone, and have not been successfulWe also sent her another letter on 11/6/15, asking her to contact her TPA office so they can assist her in logging in to the systemWe have not heard back from the member by phone or email.If you or [redacted] has any further questions or concerns please contact myself or the TPA office.Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I personally took a screen shot of this to show the incorrect dob. After sending it to you, I was told it
could not be used in the format it was sent. Nothing is changedI still can not login in under my correct information they should have on file
Regards,
*** ***

[redacted]We have made several attempts to contact [redacted] by phone, and have not been successful. We also sent her another letter on 11/6/15, asking her to contact her TPA office so they can assist her in logging in to the system. We have not heard back from the member by phone or email.If you or [redacted] has any further questions or concerns please contact myself or the TPA office.Sincerely[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

December 15, 2016           Revdex.com     RE: [redacted] Case# [redacted]
* To Whom It May Concern,   It is the policy of BCS not to respond to a complaint submitted in this forum due to patient confidentiality. Please direct our member to...

provide us with a letter of specifics of their concerns which will be reviewed and addressed.   The member will forward his or her formal complaint to: [redacted].com, or fax to [redacted], or the member can mail their request via US Postal service.   If you have any questions please feel free to contact me by phone [redacted] ext:[redacted] or email me at [redacted]       Sincerely Sue W[redacted] Claims Analyst   CC: [redacted]