BetterEyewear .com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response the company stated is not truePlease submit the original email because the one provided in the company response was never received or sent to meIt is only a typed statement provided by the company itself; anyone could have typed that The company failed to mention that the package was delivered to the wrong address and shows when you provide the tracking number to USPSAlso, a credit was issued, but not for the full amountI am still working with the company to get a full refund Please do not fabricate the situation in attempt to redeem your companies customer serviceI was originally denied my first attempt to collect a refundIt had nothing to do with the return date because it was not delivered correctly to begin withIn my opinion, if I had not submitted a complaint with the Revdex.com, I would not have received my refund at all Once refund is credited in full to my credit card, I will closed this dispute Cordially, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] placed an order for Ray Ban eyeglasses for $plus he added prescription lenses for $which brings it to a total of $(far from the inaccurate information provided by customer)He claims that he never received the pair of glasses but obviously the tracking number with a signature -signed by [redacted] proves otherwise(customer is being inaccurate again) Apparently, he looks like an unorganized thief with a short-term memory! Please see tracking number [redacted] He already disputed this transaction with his credit card company but the claim was obviously resolved in sellers favorThis also proves that his bank was aware that he made a fraudulent claimWe are an established company, and we are always here to help our customers in case they experience any issue with deliveryHowever, when the item was not only delivered but has a signature of the customer on file as well, it is self-understood that we cannot send a replacementHe claims he called several times and we placed him on hold several times (inaccurate information again) According to our records, every phone call was answered promptly, it was documented and recordedHere is a breakdown of his phone calls: phone call on Customer called and was yelling out of control repeatedly (per our recorded conversation) " [redacted] ***" When our representative began explaining why we cannot issue a refund, he continued to yell that he is not interested in any explanation " [redacted] ***" and hung upPhone call on 1/*/Customer called again asking for a refund (this was after he received word from the bank that the charge-back was reversed in sellers favor) and demanded to speak to a supervisorOur supervisor tried to explain but again, he was uninterested in any explanation, he demanded his money backPerhaps the Revdex.com can make him understand how proper business is conducted! P.SWe have already filed a complaint with the 'internet crime complaint center' to report these [redacted] fraudulent actions

Peter Barbano placed an order at our companyAt that time, we had a special offer which added "free priority shipping" to all ordersIt clearly stated that "this coupon cannot be combined with any other coupon" However, the customer didn't follow our guidelines for this promotion and added a coupon which gave him an additional 5% offSince he already took advantage of promotion, we could not honor the 2nd coupon of priority shipping (which was clearly stated in our terms and conditionsHowever, since the item was on backorder, and FYI, he was informed all along about the progress of the backorder and each of our emails included the option to cancel if the wait is too longYet, he agreed to wait for the item despite the backorderBecause of the backorder status, we offered him Priority Shipping as a courtesy, even though he already took advantage of the additional discountUnfortunately, this was overseen by our shipping departmentWe agree that this was a mistake (apparently, the shipping department saw that he used another coupon in the order so they did not send it with Priority Mail) and therefore refunded the customer the difference in Priority shipping which was $to make up for this errorRegarding his return, The customer called to let us know that he would like to return the itemWe immediately issued a return authorizationIn the RMA email, it clearly stated that all returns MUST be made within days of receiving the Return authorizationAgain, the customer ignored our company policies and kept the item for a month(which he admitted in his own email to the Revdex.com)! According to our policies, we did not have to accept this return at all, However, we extended a courtesy and accepted the returnWe do not want to go into detail on the condition of the item when the return was received (full of smudges and clearly used), but instead I will continue to wonder how someone can keep the glasses for a 'month' and expect a refund in a 'day'Nevertheless, the item was due for a full credit refund that same day, but since he had already filed a dispute with his credit card company, we were notified by our merchant - not to issue a refund at that point because he has already been refunded by our bankTherefore, we were unable to manually give him a refundWe agreed to let the bank refund him in full, so, at this point, his credit card has been fully refundedIf there is anything else we can do to help, please do not hesitate to contact usThank you

I ordered Nike glasses in January, 2019. Received them and couldn't see out of them. Manufacturer must have made a mistake on the lenses. I sent them back with an RMA# on February 13. It is March 22 and still have not received a refund and they will not respond to emails and their phone system is "out of order." Don't know if I've been scammed or if this is just a very poorly run company.

I requested a refund on January 28 2019. I have been fighting with them ever since. I told them that the credit card used was no longer active, I didn't want store credit so please refund my paypal account. I told them this 5 TIMES. They decided to refund the inactive card anyways. I've been trying to get in communication with someone ever since to try and fix this. They are now ignoring me emails and blocked my phone number.

This customer purchased a pair of Vogue eyeglasses from our companyWe offered the customer the option of adding prescription which she acceptedWe filled the prescription exactly according to what the doctor prescribedPlease see the prescription in the first attachment Apparently, the
prescription was outdated and she was well aware of it as she decided to visit another doctor for a re-checkPer the second attachment, it is clear that her prescription was wrong as the other optometrist prescribed her a different powerAs a courtesy, we offered to redo the lenses free of charge, despite the fact that the error was clearly not oursAfter we shipped the second pair out to her, she claimed she still could not seeWe advised her to check with the doctor again and if the prescription was indeed wrong, we will redo it for her "again" free of chargeWe sent her a pre-paid label so she can return it at our cost and get her lenses replacedThe customer refuses to return the pair of glasses which only makes it obvious that the prescription was indeed correct but she's just trying to swindle out another pair without paying for it.please see the attachments as evidenceThank You!
Dan

We agree that the customer should've received the refund for the item since the customer did not want to wait for the backordered item to become available (as the backorder date was postponed twice
by the manufacturer)We just noticed (for some odd reason) the customer's emails went to spam, therefore we were unable to address the emailsWe are now working closely with *** to address the customer's concern and issue the refundWe apologize for any inconvenience caused

Hi, Our custmer placed a order on 10/**/at our website *** for D&G Glasses price was $when the order was placed we only AUTHORIZE this amount,however
since the color was not in stock,and custmer only wanted a refund we VOID the transection on 10/**/Thanks 10/**/01:13PM VOID $*** *** 10/**/04:17PM AUTHORIZE $*** ***

Hi,
On 8/** we got the order from *** *** and since the item was on backorder we sent a email to customer to inform that this will take weeks on till item will be back in stock (see
email below)then on 9/the item was shipped out "AS PROMISED" WITH TRACKING #*** AND WAS DELIVERED TO CUSTOMER September *, witch is Days"WE NEVER PROMISED OVER NIGHT SHIPPING" we told customer that As a courtesy we will upgrade shipping to USPS Priority Mail,but by error the item was shipped out First-Class so we credit back to customer $as a courtesy (That is after we allready add a coupon of $to customer "Coupon Code: ***") then on 9/** the customer asked for return authorization way after the time frame to return a item so we couldn't accept the return but then as a courtesy we accept the return not only did we take back the item for a FULL refund but we also waived the restocking fee Of 10% that applies to ev ery return
So we think That by now all was solved
Thanks
***
PS:For any concern email me At ***
Email that was sent to customer
BetterEyewear.com
Aug **
to ***
Hi,
We are sorry to inform you that the item you have ordered is on back-order from the manufacturerThis can take up to weeks until the item is back in stockWe will keep you updated on the status of your orderAs a courtesy we will upgrade your shipping to USPS Priority Mail once the item is back in stock
We are sorry for the inconvenience, and we thank you for your patronage
At BetterEyewear we strive to provide our customers with a positive experiencePlease feel free to email us if you have any additional questions
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received confirmation that they received my glasses on August *** They waited whole days, the very last day to respond through Revdex.com website, which only proves to me and I'm sure everyone that is allowed to review my complaint from beginning to end how unprofessional and incompetent this company is This company's employees show no sense of urgency whatsoever I should have had my glasses fixed, mailed back and in my possession by the *** They shouldn't have responded on the *** What a joke this company is I will never be satisfied with this company but I will approve their response once and only once I have the glasses I paid for THREE MONTHS AGO in my possession and only if their makeshift technicians read my prescription correctly If they are sent to me and I cannot see out of them, I just want a full refundThey should be paying me for my timeThis has been the most ridiculous purchase Ive ever made in my entire lifeThis company will fail They do business out of an apartment!!!! The Revdex.com will have less work to do once they do go out of business I should have already had these glasses I cannot, well I CAN believe I dont!!! I hope within the days they have to respond I receive my glasses I am just amazed by their business practice!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Im not even sure if Bettereyewear.com is a real company anymore. Whenever I call it says they're not open...no matter what time of day or night I call, so I sent two emails and have yet to receive a response. The glasses were ordered June 24...its now over three weeks and I cant reach them to see what's going on. Now Im not sure if I should order them somewhere else. I suggest you stay far away from this site...

The tracking number shows the item was delivered but customers claims that the item was refused so we couldn't refund the customer until 1/* when we got the item back . now we have refund the customer in full

The order was placed on 4/*/2015 and was processed and was shipped out on 4/*/2015 With [redacted] Tracking Number [redacted] and the card was charged on 4/*/2015 when the order was shipped....

Customer tried contacting via our phone, and since we had issues for 2 days with our phone system, we didn't get any messages from customer, however when calling us we had a recording notifying about the phone issue. On 4/**/2015 customer sent a email that there is no update on the tracking number,so we have contact the [redacted] to find out why there was no update on the tracking number,and we were waiting for a response from the [redacted],then on 4/**/2015 customer sent a email that they no longer wanna wait for the glasses,an we have refund the customer in full on 4/**. According to Us this was resolved. Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The response the company stated is not true. Please submit the original email because the one provided in the company response was never received or sent to me. It is only a typed statement provided by the company itself; anyone could have typed that.
The company failed to mention that the package was delivered to the wrong address and shows when you provide the tracking number to USPS. Also, a credit was issued, but not for the full amount. I am still working with the company to get a full refund.
Please do not fabricate the situation in attempt to redeem your companies customer service. I was originally denied my first attempt to collect a refund. It had nothing to do with the return date because it was not delivered correctly to begin with. In my opinion, if I had not submitted a complaint with the Revdex.com, I would not have received my refund at all.
Once refund is credited in full to my credit card, I will closed this dispute.
Cordially,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Peter Barbano placed an order at our company. At that time, we had a special offer which added "free priority shipping" to all orders. It clearly stated that "this coupon cannot be combined with any...

other coupon" However, the customer didn't follow our guidelines for this promotion and added a coupon which gave him an additional 5% off. Since he already took advantage of 1 promotion, we could not honor the 2nd coupon of priority shipping (which was clearly stated in our terms and conditions. However, since the item was on backorder, and FYI, he was informed all along about the progress of the backorder and each of our emails included the option to cancel if the wait is too long. Yet, he agreed to wait for the item despite the backorder. Because of the backorder status, we offered him Priority Shipping as a courtesy, even though he already took advantage of the additional discount. Unfortunately, this was overseen by our shipping department. We agree that this was a mistake (apparently, the shipping department saw that he used another coupon in the order so they did not send it with Priority Mail) and therefore refunded the customer the difference in Priority shipping which was $3.99 to make up for this error. Regarding his return, The customer called to let us know that he would like to return the item. We immediately issued a return authorization. In the RMA email, it clearly stated that all returns MUST be made within 7 days of receiving the Return authorization. Again, the customer ignored our company policies and kept the item for a month(which he admitted in his own email to the Revdex.com)! According to our policies, we did not have to accept this return at all, However, we extended a courtesy and accepted the return. We do not want to go into detail on the condition of the item when the return was received (full of smudges and clearly used), but instead I will continue to wonder how someone can keep the glasses for a 'month' and expect a refund in a 'day'. Nevertheless, the item was due for a full credit refund that same day, but since he had already filed a dispute with his credit card company, we were notified by our merchant - not to issue a refund at that point because he has already been refunded by our bank. Therefore, we were unable to manually give him a refund. We agreed to let the bank refund him in full, so, at this point, his credit card has been fully refunded. If there is anything else we can do to help, please do not hesitate to contact us. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted] placed an order for Ray Ban eyeglasses for $111.10 plus he added prescription lenses for $130 which brings it to a total of $241.10 (far from the inaccurate information provided by...

customer). He claims that he never received the pair of glasses but obviously the tracking number with a signature -signed by [redacted] proves otherwise. (customer is being inaccurate again) Apparently, he looks like an unorganized thief with a short-term memory! Please see tracking number [redacted] He already disputed this transaction with his credit card company but the claim was obviously resolved in sellers favor. This also proves that his bank was aware that he made a fraudulent claim. We are an established company, and we are always here to help our customers in case they experience any issue with delivery. However, when the item was not only delivered but has a signature of the customer on file as well, it is self-understood that we cannot send a replacement. He claims he called several times and we placed him on hold several times (inaccurate information again) According to our records, every phone call was answered promptly, it was documented and recorded. Here is a breakdown of his phone calls: phone call on 1/*/16 Customer called to let us know that the item was not received. He was informed that we will track the item, and if it is lost in transit, we will definitely send a replacement. He immediately started telling us that he would want the money back instead of a replacement (that's strange - anyone placing an order for eyeglasses would want the pair he ordered if he did not receive it. Why would he want money back instead? Especially if he was offered overnight shipping in case the glasses were lost in transit) Phone call on 1/*/15 Customer called and was yelling out of control repeatedly (per our recorded conversation) "[redacted]" When our representative began explaining why we cannot issue a refund, he continued to yell that he is not interested in any explanation "[redacted]" and hung up. Phone call on 1/*/15 Customer called again asking for a refund (this was after he received word from the bank that the charge-back was reversed in sellers favor) and demanded to speak to a supervisor. Our supervisor tried to explain but again, he was uninterested in any explanation, he demanded his money back. Perhaps the Revdex.com can make him understand how proper business is conducted! P.S. We have already filed a complaint with the 'internet crime complaint center' to report these [redacted] fraudulent actions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are lying. I sent them my most recent prescription from my most recent doctors visit, which was new, not out of date. They sent me the frames with the lenses from my most recent prescription from my most recent eye doctors appointment.I could not see out of them.They convinced me that my doctor messed up my prescription.I'm not an eye doctor so I believed them when they told me that.I called that doctors office and they said it is not uncommon if the prescription is wrong and they would be more than happy to give me an appointment for a recheck. I explained all off this to better eye wear, step by step. But because I an a flight attendant and an not home that often I chose to call my previous eye doctor and ask them to send my prescription over to better eye wear because it was NOT expired. So they did. When I received my glasses,I could not see AGAIN! So at that point I realized it wasn't my doctors our their technicians, it was better eye wears fault. I have been going to the eye doctor since I was in elementary school. I have never in my life had to have a "recheck"'. So on my day off I went to my eye doctors and they tested the lenses that better eye wear sent me. My left eye was perfect. My right eye was read backwards, according to the doctor. So they refaxed them, with a note explaining what they did wrong. I then sent them a copy of the prescription and the note and asked for them to send me a new pair with the proper lenses and I will send them these never worn,because I cannot see out of them glasses in the box and I asked for a rerurn lavel. I have already paid to send the first pair back. All I am asking is for better eye wear to take the most recent prescription sent to them, which isnt MY most recent prescription, and send me glasses I can see out of. They said they cant because they need to conpare the lenses rhey sent. Why? Good question. They're not my prescription so what could they possibly be comparing? As you can see, neither prescriptions are out of date. I have never gone back for a recheck, as they say. It's a simple fix, if they take the prescription from pearle (attached with the note), make the lenses with the frames I paid for months ago and send them to me, I will send the wrong glasses back. They're going to get their glasses back regardless. I have tons of emails, back and forth from this company. There were many different proper that responded so I don't think they all collaborate or write notes in customers files. It really is an easy fix on.their part but they choose not to send the glasses that I ordered, not give me a full refund that I most certainly deserve
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the glasses back today. Our lab is now closed, but we will start working on the glasses tomorrow morning. Thank you for working with us to resolve this issue.

I ordered frames from this company and wanted to return them and they will not give me a RMA number. Will not answer phone, email or give me any response whatsoever. Have called and called. Don't know what to do next. Guess I will not get my money back. They advertised for no hassle returns. What a joke.