BetterMed Urgent Care

I was seen in a bettermed facility in nov. at which time I paid my copay. I never received ANY NOTICES WHATSOEVER FROM THEM ALTHOUGH SHAKINK INSISTED I GOT AN EMAIL. I went through EVERY email from bettermed and checked even the spam mail, checked everything, NOTHING regarding a bill because my insurance did not pay, all along I never knew my insurance did not pay. Bettermed just goes and takes the charge directly from my acct with no notice at all causing my bill payments to bounce as I was not prepared for that amount to come out being on a fixed income I have budget for everything. I do not think anyone should do that without contacting the patient first informing them their insurance did not cover and give them the bill so they can work in the payment when the funds are there! FOR THIS REASON ONLY I WILL NEVER USE MY DEBIT CARD OR CREDIT WITH THEM AND TRY MY BEST TO AVOID USING THEM EVEN THOUGH I really feel comfortable with the staff in my area and now will have to find another urgent care to avoid them.

I had a bronchial and sinus infection in January 2020 and needed anti-biotics and thought I'd try BetterMed in Matthews, NC. The pricing levels were not clear and I was seen by a PA briefly who agreed I needed anti-biotics, but then offered me tests that they admitted would not change the treatment plan in any way. When I asked why I would do the tests, I was told that I had paid for a full package. When asked to explain the package concept, I was told that their billing model included a lot of extras packaged into the exam. I left assuming I would be billed for a reasonable price. My insurance paid $143. And I was billed another $225.67 in addition. A typical urgent care visit in the US is $100-170/visit and BetterMed charges $369. I called the office and the billing person told me I'd need to speak to the Practice manager. I've not received a call back from the practice manager and tried to call again, but that person's mailbox is not taking messages. The quality of care was poor and the sales package/billing model reminded me of a used car dealership. Rather then have this go to collections, I will pay the bill. But I will not set foot in a BetterMed again and will discourage anyone I know from visiting one.

The consumer was issued a refund back to his credit card in the amount of $ [redacted] on 2/12/

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[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like to ensure that the business/collection agency ensures that this is updated and the removal is reported to all credit score trackersIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com spoke with the billing manager regarding this caseJennifer has contacted the customer by phone but has been unable to get a return callThe business just needs either the date of birth for the patient or the noticed received to resolve the amount in questionPlease forward that information
through this system so that the business is able to address this properly for the customer

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The consumer was issued a refund back to his credit card in the amount of $** on 2/12/2018.

Although the care my husband received was beneficial, the billing practices are unacceptable The copay was paid at the time of service or services would not have been provided. I received a bill for the same copay two weeks later with a notice that it was due upon receipt.
I called to understand why I was being double billed and It was only when I was able to provide her with the date of services, and confirmation number from my credit card company that she suddenly found my payment. She reported that the dr.'s office sends notice of the payment a month after they send notice of the services provided. This lapse in communication between their billing office and the site is absolutely not acceptable and although I do not require resolution, I do wish this to be on their record.
I would highly recommend that patients retain receipts and call prior to submitting any additional payments.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would also like to ensure that the business/collection agency ensures that this is updated and the removal is reported to all 3 credit score trackers. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Good Afternoon Ms. [redacted],We received the complaint concerning our billing or collections issues, we apologize for issues you experience with our outsource billing department. We were able to locate the check that was received in November and I have forward this information to the collection...

agency to remove the account from collections. I also forward a copy of the check to the outsource billing department to update the patient account. We have provided information to the patient showing their account is now a zero balance. We are no longer with the outsource billing company. We apologize for any problems this issue has caused and are available to provide any additional information as needed.Tina *. L[redacted] CPCBilling Manager

ToGood Afternoon Ms. [redacted] Please see our attached reponses to Mr. [redacted] and Revdex.com. Documentation has been provided to Mr. [redacted] and the dispute has been resolved. If you should require any additional information or have questions and concerns regarding your account, please do not...

hesitate to contact me via email at j.[redacted]@bettermedcare.com or directly by phone at (804) 639-7555 Monday through Friday from 8:00AM to 4:30PM.Disclaimer: Please be advised a response or resolution may take up with 48 hours. Jennifer S**, CPCBilling ManagerBetterMed Urgent CarePhone: 804-639-7555 [redacted]Email: [redacted] Email Confidentiality Notice:  The information contained in this transmission is privileged and confidential and/or protected health information (PHI) and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA).  This transmission is intended for the sole use of the individual or entity to whom it is addressed.  If you are not the intended recipient, you are notified that any use, dissemination, distribution, printing  or copying of this transmission is strictly prohibited and may subject you to criminal or civil penalties.  If you have received this transmission in error, please contact the sender immediately by replying to this email and deleting this email and any attachments from any computer.

Although the care my husband received was beneficial, the billing practices are unacceptable The copay was paid at the time of service or services would not have been provided. I received a bill for the same copay two weeks later with a notice that it was due upon receipt.

I called to understand why I was being double billed and It was only when I was able to provide her with the date of services, and confirmation number from my credit card company that she suddenly found my payment. She reported that the dr.'s office sends notice of the payment a month after they send notice of the services provided. This lapse in communication between their billing office and the site is absolutely not acceptable and although I do not require resolution, I do wish this to be on their record.

I would highly recommend that patients retain receipts and call prior to submitting any additional payments.