Revdex.com: I have reviewed the response made by the business in reference to complaint ID The business response states: "We have been to this homeowners house more than one time to address the issues." I'd like to clarify the business has been to my home more than one time to address issues in the past, however, for the issues noted in this complaint, they were completed within visits to the home I could not get any one out to the house to address the current issues until filing a complaint At this time, the issues have been addressed by the business
From: [redacted] (mailto: [redacted] @ [redacted] .com) Sent: Monday, January 11, 6:PM To: Jessica Tharp Subject: Re: Checking In Hi Jessica, Case has been filed in court http://justice.peoriacounty.org/CaseDetail.aspx?CaseID= [redacted] Please advise when the complaint will be closed on Revdex.comSeems there are a lot more complaints there now since I filed mine with you Thank you Kind regards, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/11/02) */ After reviewing the contract, the owner stated we could not accept the contract for the amount that was written on the contract and if we were to do the work per the contract it would require an additional amount of money and the homeowner stated that was not acceptableWe spoke with Mrs [redacted] today and advised her that we are sending her a written letter today stating that we are releasing her from the contract and she understoodThank you:: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We took the time to travel to weekend cabin during the week to meet with them about the projectAug 17th, They sent their professional representative to give me a quote and or contract for the job Then they made more appointments with me and did not show upI have the dates if you need themTotally disregarding my time as having any value Then I called numerous times trying to get some answer to when work would startTo no availI Ask on at least occasions to speak with the owner to let him know how I was being treated and He never not once called to speak with me They held me in contract ( hostage) from Aug 17th, until Nov 3rd, days just days short of days or months that I could not legally contract anyone else to the workNow the summer is gone and we will never get it backBecause of the situation with the bathroom in need of repair, we could not stay for more than a couple of days I ask ( pleaded ) with representative from there company to release me from contract so I would be free to get another contractor before the summer was gone It took a complaint to the Revdex.com and Trade Commission to get these people to respond to meOr I would still be held by there contract and nothing being done It took almost months for the Owner to realize that they could not do the work for the cost that was quoted to me and finally sent a letter releasing from the contract I believe they should have a legal obligation to do the work they contracted to doWhere I was held to a legal standard , they should be as well And if not they should at least compensate me for the time that has been invested in their Scam They never offered to do the work for more money, not onceThat is falseHe was pretty honest until that point And on a personnel note, I deal with contractors, Plumbers , electricians and tradesmen on a pretty regular basis and have never ,ever been treated so poorlyAs what this company has treated me and my husbandWho is a 100% service connected Vet
Betterway contracted to build addition for meAlong with a kitchen remodel, room addition large enough to include a bathroom within the new room addition, and a new garage; new staircase to basement, complete finish work on existing staircase to upper level, tie in new bathroom sewer to existing sewer They told me they're not doing any moreAs Illinois State law states, a contractor may vacate a job when there is lack of payment for services renderedWe repeatedly requested payment as contracted and also for the additional work requested be completed by MsSAfter a refusal to pay us multiple times, we vacated the job siteMsSis in violation of QUANTUM MERUIT statutes, she has benefited from the services of our company without further compensation to our companyThere is a contractual defect with the original contract and MsS knows very well about contracts from her real estate businessThere is no explicit mention of pricing for such items as kitchen cabinets, as a business we are not obligated to offer unlimited financial resources to the customer because the contract lacks this informationWe stopped work on the kitchen remodel because it became apparent that MrS was attempting to take advantage of the contract gaps and request more expensive items be ordered for her homeA homeowner cannot use the excuse "they are unaware" of things such as price limits, the homeowner has personal responsibility to ask the contractor such questions as, "what is the price limit of the kitchen cabinets"We are not in violation of not completing what is on the contract because many of the things listed in the complaint were later requested by MsS, and reported to the crew to be approved by the companyWe later would find out that this way a lie to the crew and communication for these changes and additions were not discussed or approved by the companyWe require all additional work to be addendum to the original contract, there is not one reason we would make an exception with this homeowner The contract was to commence building by March 15thWe do not set start dates for job in the contract, any start date given to you would have been a rough estimate by the sales personThere is no starting on time or not I was not told of any pricing but the salesperson told me that Amber had all my information and would send me drawings once completedAgain, if there is no mention of pricing for individual items, the homeowner should ask, this is common sense, if there was not a sticker on a new car, one would ask how much the car was before agreeing to buy it The contract also called for a new sewer lineC the contract called for us to tie in the new bathroom sewer line to the existing sewer, MsS has demanded that we replace the sewer line out to the street, this is not part of the agreement, and it would require excavation and additional cost which the homeowner is unwilling to pay They did not back-fill when they should have and with the excessive rain we had the mud poured into the basementThe basement was back-filled properly, the sump pump failed due to manufacture issue and this is under warranty, and homeowners are responsible for manufacture warrantyThe other issue with mold in the basement would also be caused from the high amounts of ammonia, requiring the crew to have to stop work frequently due to feeling the work conditions were unsafeWe made numerous requests of MsS to have the feces and ammonia problem taken care of so we could continue to work at a timelier pace but she failed to comply even after agreeing to have the area cleaned The electrician in fact was not licensed to perform the work eitherWe do contract with a licensed electrician and he has electricians who work under his guidanceThis is not in violation of Illinois State law Dave Smith told me that his salesperson had underbid the job and he wasn't going to spend another nickel on my addition because he wasn't going to go in the hole over itThe job was severely underbid, this is correct, this was exacerbated by the fact the MsS added on many adjustments as the crew was completing the work adding additional cost to the job, but at the same time refusing to make addendum to the contract or pay the contractor for the additional workAt MsS request, the basement wall height was increased, the new garage ceiling height increased reinforcement of existing staircase to support additional weight Since then I've been trying to work with them to find a resolution but they want me to eliminate my kitchen, the new staircase, the appliances and many more thingsThere was never an agreement for a new staircase; she already has her new appliances and kitchen cabinets He was also very abusive during the callHe has made it very clear he will not be completing the workStatements like this and saying that "we don't want to go in the hole" are an attempt to maliciously attack the business and its ownerAs a business in the community for the past years, we strive to meet all the needs of our customersThere are times when the requests of the homeowner cause insurmountable issuesWe have unfortunately reached an impasse with MsSand unfortunately her route to rectifying this is an attempt to publicly and maliciously report falsehoods about our businessUnfortunately we have to leave any resolution between both parties up to the lawyersOne request we will be making as part of the resolution process is that this complaint, this attempt to publicly defame our company is restricted from being eligible for all to read who visit the Revdex.com siteWe would hope that this remain confidential until a resolution has occurred as to avoid further damages and bringing more parties to the table as participantsMsSis a business owner and we respect that fact and decline from further comment at this point
Initial Business Response / [redacted] (1000, 15, 2015/09/15) */ We always apologize to our homeowners that jobs are not completed in the time frame in which they think tasks will be completedIt is unfortunate that what may seem like a small job to one person is really a large job and time consuming to another personAlso it is difficult for many to realize that while all persons want their work done immediately, there are other homeowners who may also be making demands on the installers that delays them getting to the next job, just as the current homeowner may do the same with their job with such things as special order itemstelephone calls is a little excessive and that would not go without notice, also most often we would have had one of our on line forms filled out by a homeowner to let us know that they were reaching a point of frustrationThis did not happen in this caseTile instillation is not a small jobDoor handles were special order which puts your product at the mercy of a third party retailerCounter tops were granite, also puts at the mercy of a third party retailer and fabricator, we do not tell our customers that we are the fabricatorMany fabricators in the area are 4-weeks out in production after templateWe do not appreciate consumers who feel the need to complain to the Revdex.com to use this avenue to try to receive discounts or discredit our reputationWe are not in breach of any contract with this homeowner and as of this date, the work has been completed:: Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with several points made by the contractorthphone calls, with no answer, over a moth period is NOT out of line! If I had gotten a response, a call back or some form of contact, we would have been happy with fewer callsThe granite countertop was not even ordered until a several weeks after we filed the complaintI was never told by anyone of any other method to contact the contractor, except by phoneMy sales person advised us to expect completion of our projects within to weeksIf there was an online form, someone should have told us that! I did receive a discount on the projectI should get an appology in person
Initial Business Response / [redacted] (1000, 7, 2015/09/28) */ We apologize for any inconvenience we may have caused this home ownerWe certainly strive to make all of our customers feel their needs come firstWe have completed this jobThank you for your business.::
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Mr [redacted] seems to have made several derogatory comments that will all be addressed starting with: "Water spigot is not accessible because of incorrect install." This is incorrect; we have notified Mr [redacted] numerous times that the issue is not with the install of the siding but the length of the copper pipe that is connected to the spigot on the side of the house he is referring toAccording to the contract, the lower part of the house, comprised of cement was to be "furred out" so this area could also be sidedWhen the old siding was removed, the wood in the area in question was found to be rotten; and in order to keep the exterior wood of the house along with the lower furred part of the house in line, we replaced the rotting wood; it is not standard practice to place new siding over rotting woodIt was noted at this time that the spigot was already tight against the houseA standard spigot master block would not fit around the spigot as will a split block not fit around the spigot so the installer did the best job to secure the siding around the spigot Mr [redacted] states, "have called times with nobody coming to fix the issue"Resolution- Mr [redacted] has been informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot "The siding around the water spigot is sticking out too far and they did not put a box around it like was installed in frontBecause of this, I cannot put a hose on it." Again with homes built in the late 1960's, the copper pipe is not long enough on that side of the house to accommodate the block and we have informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot Numerous calls to the office, 4/16, 4/17, 4/18; our staff at the company along with business activity was looking through historical data to gather information about Mr [redacted] job, being as the job was completed early December we wanted to be able to review contract information4/20- Yes it is true; we needed to speak with the installer to find out more details about the jobThe installer had since completed multiple jobs in the months since completing Mr [redacted] install, so he wanted to drive out to Mr [redacted] house to be able to recall the install, he did not find it necessary to speak with Mr [redacted] when he was in the neighborhoodAt this time we were able again to remind Mr [redacted] that the issue was, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot When Mr [redacted] contacts us to request we fix the issue, like he mentions on 5/11, we discover that the issue with the copper pipe has not been resolved and again, this is the issueUntil the pipe is fixed our hands are tiedWe have been out the house again and there is not even a custom block available to resolve the issue "It was a struggle to get them to come out install the sidingMy install was delayed over a month and could not get an actual response on the start date." ResolutionWe have reviewed the contract, there is no mention of a set or detailed time line, we inform all homeowners that jobs are at least 8-weeks out and this can be extended by inclement weatherThe contract was finalized 9/11/and the job was complete early December that is completed within weeks, not to mention that within those weeks we had precipitation over approximately daysIt is not unreasonable in the home improvement business to know that weather will be a factor "There is still large amounts of scraps and nails laying around." Resolution- this was never mentioned with the initial complaints, this is the first time we have heard this complaint and efforts to taint the reputation of the company are maliciousIf this had truly been an issue we would have expected to been made aware back in December at the completion of the job "This company takes no responsibility for their workers and I have not heard from any managers or owners about any concerns." Resolution- Mr [redacted] has contacted the office with one concern as he mentions the fact that there is not a block around the spigot and the siding is too proudAgain we have contacted Mr [redacted] multiple times including calls from managers to inform him that it is his responsibility to rectify the issue of the copper pipe is not [redacted] enough on that side of the house to accommodate the block and we have informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot Mr [redacted] has made multiple disparaging remarks about the credibility of the work crewThis is also the first we have heard he was unhappy with the crew on the jobThe remarks are clearly and attempt to discredit my company reputation, they are random and an attempt to distract from the fact the homeowner, for reasons of his own, is not willing to contact a plumber of his choosing to have the root of the problem correctedWe are unable to speak to the timeliness of the crew, we do not set work hours for the crew for each job, and this communication can transpire between homeowner and crew so the needs of the homeowner are met The only way this will be resolved is if the homeowner contacts a plumber and has the pipe extended on the exterior of the house NOT FOR PUBLIC VIEW Finally to the Revdex.com and Mr*as to the comment about "Lastly, when they (the crew) did show up I was always concerned by the quality as the bed of their truck was usually full of empty beer cans." I would strongly recommend this comment be removed completely from this complaintThis comment leads one to assume that my crew either drinks alcohol while driving, or drinks alcohol while working and both conclusions are slanderous accusationsUnless you are able to back this information up with factual data, leaving this comment, will be committing slander; and damaging statements about the reputation of my company and my crewAlso to the Revdex.com, leaving this comment in the complaint and making it public will lead to libel, as you will be publishing a statement that is not supported by factual data and that statement is damaging to a person's reputation and my company reputation with a written defamation statement
Initial Business Response / [redacted] (1000, 5, 2015/07/11) */ The Revdex.com offers these tips to consumers on their web site; Get a written contract that specifies the price and the work to be doneIn Illinois, state law requires a written contract with all costs enumerated for home repair or remodeling work over $1, Pay by credit card, if possible; you may have additional protection if there's a problemOtherwise, pay by checkNever pay in cash Be sure that all promises made are put in writing Your Signature Binds You to a Contract After you sign a contract, if you don't keep your agreement, the other party to the contract may take action against youYou have the right to cancel if you can prove the contract is illegal or was induced by misrepresentation or fraud The Federal Trade Commission advises consumers when it comes to hiring a contractor and signing a contract to get all the details in writing; any promises made during conversations or calls are not binding if they are not in writingIf they don't remember, you may be out of luck or charged extra a written statement of your right to cancel the contract within three business days if you signed it in your home or at a location other than the seller's permanent place of business It is most unfortunate that as a business we have to peruse breach of contract issues in such a manner as hiring a third party collection party, but it is within our legal right to do so, and to go back years in time to close the loop on these contractual problems It is correct that we met with MrB., for the services of new windows for his homeWe have a signed contract with MrB for the services requested, it does not state on the contract that the information would be used for the purpose of finance application onlyWe also have on file the original credit application that is signed by MrBwhich contains more confidential information that gives us permission to seek financing at the home owners' requestWithout this signed credit application we would not have the necessary information to seek financing options, therefore the contract for services would not be able to substitute as the required credit applicationWe were able to secure financing for MrB through Wells Fargo and after notifying MrB he refused to sign the Wells Fargo papers and refused to complete his part of the contractMrB signed and dated the Consumer Rights Acknowledgement Form, which refers to information we leave with MrB explaining among other things, the consumer should know what they are signing and they have rights to cancelAlso as with all of our contracts, the consumer is notified of their right to cancel by mailing a cancellation notice and having it postmarked within business days of the contract dateMrB did not cancel his contract with usWe will not be cancelling our action with the collection agency Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were told that what we signed was an estimate, not a contractWe were told that Better Way could arrange financing, but we told them at the time that we did not wish them to do soNor were we ever told that they had done so until after we were contacted by the collection agencySince we had made it clear the proposed work was contingent on our securing financing, we let Better Way know as soon as our application was rejected and considered the matter closed
Mr [redacted] spoke with one of my employees last Wednesday December 14, stating his frustration in regards to his roof He said we have never come back out to do his roof and that is why he filed another complaint with the Revdex.com After going back and forth with my office staff, Mr [redacted] and his tenant come to find out there was a porch roof that was not done when the original roof was done and that is what our roofer had come back out and done between the dates of December 1, - December 6, Unfortunately there was miscommunication as what needed finished as Mr [redacted] has another small section I believe on the side of the house that he wanted done not the porch roof as we just did As soon as we have a roofing crew available we will be sending the crew out to finish up the other part of the roof I appreciate your help in this matter If Mr [redacted] needs any further assistance he could call me at the office Thank you againMr***
We will respectfully handle this homeowners dispute with our business outside the scope of the Revdex.com since it has come to light that the Revdex.com has the inability to remain impartial when it comes to disputes homeowners have with usWe do not see the need to empower the Revdex.com to fill the role of "Big Brother" when they are not experts in these issuesThank you for letting us know about this consumer complaint and please make our entire responsepublic as we are sure you will also make this consumer complaint public to all on your site
Initial Business Response / [redacted] (1000, 17, 2015/12/29) */ We are taking care of the concerns of MrXX internally within our officeWe will do what we can within the conditions of the contract.:: Initial Consumer Rebuttal / [redacted] (2000, 19, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I talked with [redacted] on December and told him that we wanted Maxwell Counters, the company that installed the countertop, to be the ones to remove and install the countertop and that we also wanted a cleaning service to come in and clean the kitchen after the work is completed [redacted] agreed and work is to start January [redacted] and his nephew arrived Monday, January around 11:and started removing tiles [redacted] showed up later to see for himself just how bad the situation wasThe tile were coming up with relative easeThey worked as far as they could go because Maxwell Counters won't be able to come until Monday, January So far, we are satisfied with how everything is goingIt is, however, a big inconvenience with regard to the same mess again months laterwe want to note [redacted] has been very good to work withWe wish that he would have been the person to install our tile the first time
Final Consumer Response / [redacted] (2000, 6, 2016/09/23) */ My roof is being replaced now, they have been here for days and should be done maybe by tomorrow, on 9/23/I didn't want to file a complaint but felt months waiting was long enough and couldn't get a return call after a number of attempts, I am just glad my leaking roof is being replaced finallyThe guys working on the roof have been very nice and staying on task
Initial Business Response / [redacted] (1000, 5, 2015/07/11) */ The Revdex.com offers these tips to consumers on their web site; Get a written contract that specifies the price and the work to be doneIn Illinois, state law requires a written contract with all costs enumerated for home repair or remodeling work over $1, Pay by credit card, if possible; you may have additional protection if there's a problemOtherwise, pay by checkNever pay in cash Be sure that all promises made are put in writing Your Signature Binds You to a Contract After you sign a contract, if you don't keep your agreement, the other party to the contract may take action against youYou have the right to cancel if you can prove the contract is illegal or was induced by misrepresentation or fraud The Federal Trade Commission advises consumers when it comes to hiring a contractor and signing a contract to get all the details in writing; any promises made during conversations or calls are not binding if they are not in writingIf they don't remember, you may be out of luck -- or charged extra a written statement of your right to cancel the contract within three business days if you signed it in your home or at a location other than the seller's permanent place of business It is most unfortunate that as a business we have to peruse breach of contract issues in such a manner as hiring a third party collection party, but it is within our legal right to do so, and to go back years in time to close the loop on these contractual problems It is correct that in we contacted MrY after he requested to be contacted by home improvement companies via Home Advisor.com for new windowsWe have a signed contract with MrY for the services requested, there are two payment details on the contract: $paid as deposit, Cash payment for remainder off balanceAlso as with all of our contracts, the consumer is notified of their right to cancel by mailing a cancellation notice and having it postmarked within business days of the contract date We also have on file along with the original contract, the signed Consumer Rights Acknowledgement Form, which MrY signed Not allowing us to follow up on getting measurements so we may order the correct windows, does not allow the home owner out of their contractual obligationWe will not disregard our right to follow up with homeowners who are in brea
Due to the basement sump pump not functioning and the water left in the basement, coupled with the high humidity, a large amount of mold is present in the basementAttached is the results of a licensed inspector's mold test and the cost to remediate [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would Like to thank you for the help to getting the job don I would like to close this case satisfactory Tank you Nicholas Randitsas
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ As per our company policy, we are handling this issue internally within the company. We are meeting with this homeowner next week. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response... from the business.) The owner of the business, who I had been attempting to contact called the next day, and sent someone to measure for the windows. At this time, they say that they have ordered the replacement frame, but I have still not been able to speak to the owner about my problems with the company. As long as the replacement frame comes in, I suppose I am satisfied, although the primary response that was needed was a simple apology for the lower-end to mediocre workmanship and the terrible customer service. It would have gone a long way just to have personal contact with the owner to show him exactly what I was having problems with, but I guess that this company is either too busy, or not concerned enough with my opinions to take the 30 minutes to do this.
All of our records indicated that the old shingles were indeed tore off before the new shingles were put on We have a meeting scheduled with Mr [redacted] with the owner, [redacted] and our general manager, [redacted] *on Monday December 5, and we hope at that time everything will be cleared up Thank you for your time
Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ BetterWay Siding & Windows does not assume the responsibility of manufacture warranty issues Any issue that was with the shower door and the coating peeling was a manufacture defect and not the responsibility of the installer to correctThis information should have been relayed the 1st time [redacted] contacted us about the issue but as he states in his comments, he was speaking with a former employee of ours, [redacted] who is in fact recently deceasedThat is not the type of comment we would make lightly about any person especially about someone so young and who worked with us on a daily basis As for the numerous phone calls made to the office, it is unfortunate there is no additional attempt to contact us through obvious other means such as our request form on the website, or through the homeowners e-mail Since this complaint has been filed by Mr [redacted] the shower door has been replaced with a new shower door at no cost to the homeowner, we utilized the manufacture warrantyWe are always more than happy to help our customers if they need assistance with manufacture warranties and product information they have installed in their home via our company ::
Unfortunately the contract that was written was very vague about the work that was being done and not being done We have sent a crew to Mr [redacted] 's house today to do the area that Mr [redacted] would like done We hope this clears up any issues with this job Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID The business response states: "We have been to this homeowners house more than one time to address the issues." I'd like to clarify the business has been to my home more than one time to address issues in the past, however, for the issues noted in this complaint, they were completed within visits to the home I could not get any one out to the house to address the current issues until filing a complaint At this time, the issues have been addressed by the business
From: [redacted] (mailto: [redacted] @ [redacted] .com) Sent: Monday, January 11, 6:PM To: Jessica Tharp Subject: Re: Checking In Hi Jessica, Case has been filed in court http://justice.peoriacounty.org/CaseDetail.aspx?CaseID= [redacted] Please advise when the complaint will be closed on Revdex.comSeems there are a lot more complaints there now since I filed mine with you Thank you Kind regards, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/11/02) */ After reviewing the contract, the owner stated we could not accept the contract for the amount that was written on the contract and if we were to do the work per the contract it would require an additional amount of money and the homeowner stated that was not acceptableWe spoke with Mrs [redacted] today and advised her that we are sending her a written letter today stating that we are releasing her from the contract and she understoodThank you:: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We took the time to travel to weekend cabin during the week to meet with them about the projectAug 17th, They sent their professional representative to give me a quote and or contract for the job Then they made more appointments with me and did not show upI have the dates if you need themTotally disregarding my time as having any value Then I called numerous times trying to get some answer to when work would startTo no availI Ask on at least occasions to speak with the owner to let him know how I was being treated and He never not once called to speak with me They held me in contract ( hostage) from Aug 17th, until Nov 3rd, days just days short of days or months that I could not legally contract anyone else to the workNow the summer is gone and we will never get it backBecause of the situation with the bathroom in need of repair, we could not stay for more than a couple of days I ask ( pleaded ) with representative from there company to release me from contract so I would be free to get another contractor before the summer was gone It took a complaint to the Revdex.com and Trade Commission to get these people to respond to meOr I would still be held by there contract and nothing being done It took almost months for the Owner to realize that they could not do the work for the cost that was quoted to me and finally sent a letter releasing from the contract I believe they should have a legal obligation to do the work they contracted to doWhere I was held to a legal standard , they should be as well And if not they should at least compensate me for the time that has been invested in their Scam They never offered to do the work for more money, not onceThat is falseHe was pretty honest until that point And on a personnel note, I deal with contractors, Plumbers , electricians and tradesmen on a pretty regular basis and have never ,ever been treated so poorlyAs what this company has treated me and my husbandWho is a 100% service connected Vet
Betterway contracted to build addition for meAlong with a kitchen remodel, room addition large enough to include a bathroom within the new room addition, and a new garage; new staircase to basement, complete finish work on existing staircase to upper level, tie in new bathroom sewer to existing sewer They told me they're not doing any moreAs Illinois State law states, a contractor may vacate a job when there is lack of payment for services renderedWe repeatedly requested payment as contracted and also for the additional work requested be completed by MsSAfter a refusal to pay us multiple times, we vacated the job siteMsSis in violation of QUANTUM MERUIT statutes, she has benefited from the services of our company without further compensation to our companyThere is a contractual defect with the original contract and MsS knows very well about contracts from her real estate businessThere is no explicit mention of pricing for such items as kitchen cabinets, as a business we are not obligated to offer unlimited financial resources to the customer because the contract lacks this informationWe stopped work on the kitchen remodel because it became apparent that MrS was attempting to take advantage of the contract gaps and request more expensive items be ordered for her homeA homeowner cannot use the excuse "they are unaware" of things such as price limits, the homeowner has personal responsibility to ask the contractor such questions as, "what is the price limit of the kitchen cabinets"We are not in violation of not completing what is on the contract because many of the things listed in the complaint were later requested by MsS, and reported to the crew to be approved by the companyWe later would find out that this way a lie to the crew and communication for these changes and additions were not discussed or approved by the companyWe require all additional work to be addendum to the original contract, there is not one reason we would make an exception with this homeowner The contract was to commence building by March 15thWe do not set start dates for job in the contract, any start date given to you would have been a rough estimate by the sales personThere is no starting on time or not I was not told of any pricing but the salesperson told me that Amber had all my information and would send me drawings once completedAgain, if there is no mention of pricing for individual items, the homeowner should ask, this is common sense, if there was not a sticker on a new car, one would ask how much the car was before agreeing to buy it The contract also called for a new sewer lineC the contract called for us to tie in the new bathroom sewer line to the existing sewer, MsS has demanded that we replace the sewer line out to the street, this is not part of the agreement, and it would require excavation and additional cost which the homeowner is unwilling to pay They did not back-fill when they should have and with the excessive rain we had the mud poured into the basementThe basement was back-filled properly, the sump pump failed due to manufacture issue and this is under warranty, and homeowners are responsible for manufacture warrantyThe other issue with mold in the basement would also be caused from the high amounts of ammonia, requiring the crew to have to stop work frequently due to feeling the work conditions were unsafeWe made numerous requests of MsS to have the feces and ammonia problem taken care of so we could continue to work at a timelier pace but she failed to comply even after agreeing to have the area cleaned The electrician in fact was not licensed to perform the work eitherWe do contract with a licensed electrician and he has electricians who work under his guidanceThis is not in violation of Illinois State law Dave Smith told me that his salesperson had underbid the job and he wasn't going to spend another nickel on my addition because he wasn't going to go in the hole over itThe job was severely underbid, this is correct, this was exacerbated by the fact the MsS added on many adjustments as the crew was completing the work adding additional cost to the job, but at the same time refusing to make addendum to the contract or pay the contractor for the additional workAt MsS request, the basement wall height was increased, the new garage ceiling height increased reinforcement of existing staircase to support additional weight Since then I've been trying to work with them to find a resolution but they want me to eliminate my kitchen, the new staircase, the appliances and many more thingsThere was never an agreement for a new staircase; she already has her new appliances and kitchen cabinets He was also very abusive during the callHe has made it very clear he will not be completing the workStatements like this and saying that "we don't want to go in the hole" are an attempt to maliciously attack the business and its ownerAs a business in the community for the past years, we strive to meet all the needs of our customersThere are times when the requests of the homeowner cause insurmountable issuesWe have unfortunately reached an impasse with MsSand unfortunately her route to rectifying this is an attempt to publicly and maliciously report falsehoods about our businessUnfortunately we have to leave any resolution between both parties up to the lawyersOne request we will be making as part of the resolution process is that this complaint, this attempt to publicly defame our company is restricted from being eligible for all to read who visit the Revdex.com siteWe would hope that this remain confidential until a resolution has occurred as to avoid further damages and bringing more parties to the table as participantsMsSis a business owner and we respect that fact and decline from further comment at this point
Initial Business Response / [redacted] (1000, 15, 2015/09/15) */ We always apologize to our homeowners that jobs are not completed in the time frame in which they think tasks will be completedIt is unfortunate that what may seem like a small job to one person is really a large job and time consuming to another personAlso it is difficult for many to realize that while all persons want their work done immediately, there are other homeowners who may also be making demands on the installers that delays them getting to the next job, just as the current homeowner may do the same with their job with such things as special order itemstelephone calls is a little excessive and that would not go without notice, also most often we would have had one of our on line forms filled out by a homeowner to let us know that they were reaching a point of frustrationThis did not happen in this caseTile instillation is not a small jobDoor handles were special order which puts your product at the mercy of a third party retailerCounter tops were granite, also puts at the mercy of a third party retailer and fabricator, we do not tell our customers that we are the fabricatorMany fabricators in the area are 4-weeks out in production after templateWe do not appreciate consumers who feel the need to complain to the Revdex.com to use this avenue to try to receive discounts or discredit our reputationWe are not in breach of any contract with this homeowner and as of this date, the work has been completed:: Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with several points made by the contractorthphone calls, with no answer, over a moth period is NOT out of line! If I had gotten a response, a call back or some form of contact, we would have been happy with fewer callsThe granite countertop was not even ordered until a several weeks after we filed the complaintI was never told by anyone of any other method to contact the contractor, except by phoneMy sales person advised us to expect completion of our projects within to weeksIf there was an online form, someone should have told us that! I did receive a discount on the projectI should get an appology in person
Initial Business Response / [redacted] (1000, 7, 2015/09/28) */ We apologize for any inconvenience we may have caused this home ownerWe certainly strive to make all of our customers feel their needs come firstWe have completed this jobThank you for your business.::
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Mr [redacted] seems to have made several derogatory comments that will all be addressed starting with: "Water spigot is not accessible because of incorrect install." This is incorrect; we have notified Mr [redacted] numerous times that the issue is not with the install of the siding but the length of the copper pipe that is connected to the spigot on the side of the house he is referring toAccording to the contract, the lower part of the house, comprised of cement was to be "furred out" so this area could also be sidedWhen the old siding was removed, the wood in the area in question was found to be rotten; and in order to keep the exterior wood of the house along with the lower furred part of the house in line, we replaced the rotting wood; it is not standard practice to place new siding over rotting woodIt was noted at this time that the spigot was already tight against the houseA standard spigot master block would not fit around the spigot as will a split block not fit around the spigot so the installer did the best job to secure the siding around the spigot Mr [redacted] states, "have called times with nobody coming to fix the issue"Resolution- Mr [redacted] has been informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot "The siding around the water spigot is sticking out too far and they did not put a box around it like was installed in frontBecause of this, I cannot put a hose on it." Again with homes built in the late 1960's, the copper pipe is not long enough on that side of the house to accommodate the block and we have informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot Numerous calls to the office, 4/16, 4/17, 4/18; our staff at the company along with business activity was looking through historical data to gather information about Mr [redacted] job, being as the job was completed early December we wanted to be able to review contract information4/20- Yes it is true; we needed to speak with the installer to find out more details about the jobThe installer had since completed multiple jobs in the months since completing Mr [redacted] install, so he wanted to drive out to Mr [redacted] house to be able to recall the install, he did not find it necessary to speak with Mr [redacted] when he was in the neighborhoodAt this time we were able again to remind Mr [redacted] that the issue was, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot When Mr [redacted] contacts us to request we fix the issue, like he mentions on 5/11, we discover that the issue with the copper pipe has not been resolved and again, this is the issueUntil the pipe is fixed our hands are tiedWe have been out the house again and there is not even a custom block available to resolve the issue "It was a struggle to get them to come out install the sidingMy install was delayed over a month and could not get an actual response on the start date." ResolutionWe have reviewed the contract, there is no mention of a set or detailed time line, we inform all homeowners that jobs are at least 8-weeks out and this can be extended by inclement weatherThe contract was finalized 9/11/and the job was complete early December that is completed within weeks, not to mention that within those weeks we had precipitation over approximately daysIt is not unreasonable in the home improvement business to know that weather will be a factor "There is still large amounts of scraps and nails laying around." Resolution- this was never mentioned with the initial complaints, this is the first time we have heard this complaint and efforts to taint the reputation of the company are maliciousIf this had truly been an issue we would have expected to been made aware back in December at the completion of the job "This company takes no responsibility for their workers and I have not heard from any managers or owners about any concerns." Resolution- Mr [redacted] has contacted the office with one concern as he mentions the fact that there is not a block around the spigot and the siding is too proudAgain we have contacted Mr [redacted] multiple times including calls from managers to inform him that it is his responsibility to rectify the issue of the copper pipe is not [redacted] enough on that side of the house to accommodate the block and we have informed that we have done all we can to work around the existing spigot, he will need to contact a plumber to extend the copper pipe connected to the spigot and when that is complete we will be happy to install a block around the spigot Mr [redacted] has made multiple disparaging remarks about the credibility of the work crewThis is also the first we have heard he was unhappy with the crew on the jobThe remarks are clearly and attempt to discredit my company reputation, they are random and an attempt to distract from the fact the homeowner, for reasons of his own, is not willing to contact a plumber of his choosing to have the root of the problem correctedWe are unable to speak to the timeliness of the crew, we do not set work hours for the crew for each job, and this communication can transpire between homeowner and crew so the needs of the homeowner are met The only way this will be resolved is if the homeowner contacts a plumber and has the pipe extended on the exterior of the house NOT FOR PUBLIC VIEW Finally to the Revdex.com and Mr*as to the comment about "Lastly, when they (the crew) did show up I was always concerned by the quality as the bed of their truck was usually full of empty beer cans." I would strongly recommend this comment be removed completely from this complaintThis comment leads one to assume that my crew either drinks alcohol while driving, or drinks alcohol while working and both conclusions are slanderous accusationsUnless you are able to back this information up with factual data, leaving this comment, will be committing slander; and damaging statements about the reputation of my company and my crewAlso to the Revdex.com, leaving this comment in the complaint and making it public will lead to libel, as you will be publishing a statement that is not supported by factual data and that statement is damaging to a person's reputation and my company reputation with a written defamation statement
Initial Business Response / [redacted] (1000, 5, 2015/07/11) */ The Revdex.com offers these tips to consumers on their web site; Get a written contract that specifies the price and the work to be doneIn Illinois, state law requires a written contract with all costs enumerated for home repair or remodeling work over $1, Pay by credit card, if possible; you may have additional protection if there's a problemOtherwise, pay by checkNever pay in cash Be sure that all promises made are put in writing Your Signature Binds You to a Contract After you sign a contract, if you don't keep your agreement, the other party to the contract may take action against youYou have the right to cancel if you can prove the contract is illegal or was induced by misrepresentation or fraud The Federal Trade Commission advises consumers when it comes to hiring a contractor and signing a contract to get all the details in writing; any promises made during conversations or calls are not binding if they are not in writingIf they don't remember, you may be out of luck or charged extra a written statement of your right to cancel the contract within three business days if you signed it in your home or at a location other than the seller's permanent place of business It is most unfortunate that as a business we have to peruse breach of contract issues in such a manner as hiring a third party collection party, but it is within our legal right to do so, and to go back years in time to close the loop on these contractual problems It is correct that we met with MrB., for the services of new windows for his homeWe have a signed contract with MrB for the services requested, it does not state on the contract that the information would be used for the purpose of finance application onlyWe also have on file the original credit application that is signed by MrBwhich contains more confidential information that gives us permission to seek financing at the home owners' requestWithout this signed credit application we would not have the necessary information to seek financing options, therefore the contract for services would not be able to substitute as the required credit applicationWe were able to secure financing for MrB through Wells Fargo and after notifying MrB he refused to sign the Wells Fargo papers and refused to complete his part of the contractMrB signed and dated the Consumer Rights Acknowledgement Form, which refers to information we leave with MrB explaining among other things, the consumer should know what they are signing and they have rights to cancelAlso as with all of our contracts, the consumer is notified of their right to cancel by mailing a cancellation notice and having it postmarked within business days of the contract dateMrB did not cancel his contract with usWe will not be cancelling our action with the collection agency Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were told that what we signed was an estimate, not a contractWe were told that Better Way could arrange financing, but we told them at the time that we did not wish them to do soNor were we ever told that they had done so until after we were contacted by the collection agencySince we had made it clear the proposed work was contingent on our securing financing, we let Better Way know as soon as our application was rejected and considered the matter closed
Mr [redacted] spoke with one of my employees last Wednesday December 14, stating his frustration in regards to his roof He said we have never come back out to do his roof and that is why he filed another complaint with the Revdex.com After going back and forth with my office staff, Mr [redacted] and his tenant come to find out there was a porch roof that was not done when the original roof was done and that is what our roofer had come back out and done between the dates of December 1, - December 6, Unfortunately there was miscommunication as what needed finished as Mr [redacted] has another small section I believe on the side of the house that he wanted done not the porch roof as we just did As soon as we have a roofing crew available we will be sending the crew out to finish up the other part of the roof I appreciate your help in this matter If Mr [redacted] needs any further assistance he could call me at the office Thank you againMr***
We will respectfully handle this homeowners dispute with our business outside the scope of the Revdex.com since it has come to light that the Revdex.com has the inability to remain impartial when it comes to disputes homeowners have with usWe do not see the need to empower the Revdex.com to fill the role of "Big Brother" when they are not experts in these issuesThank you for letting us know about this consumer complaint and please make our entire responsepublic as we are sure you will also make this consumer complaint public to all on your site
Initial Business Response / [redacted] (1000, 17, 2015/12/29) */ We are taking care of the concerns of MrXX internally within our officeWe will do what we can within the conditions of the contract.:: Initial Consumer Rebuttal / [redacted] (2000, 19, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I talked with [redacted] on December and told him that we wanted Maxwell Counters, the company that installed the countertop, to be the ones to remove and install the countertop and that we also wanted a cleaning service to come in and clean the kitchen after the work is completed [redacted] agreed and work is to start January [redacted] and his nephew arrived Monday, January around 11:and started removing tiles [redacted] showed up later to see for himself just how bad the situation wasThe tile were coming up with relative easeThey worked as far as they could go because Maxwell Counters won't be able to come until Monday, January So far, we are satisfied with how everything is goingIt is, however, a big inconvenience with regard to the same mess again months laterwe want to note [redacted] has been very good to work withWe wish that he would have been the person to install our tile the first time
Final Consumer Response / [redacted] (2000, 6, 2016/09/23) */ My roof is being replaced now, they have been here for days and should be done maybe by tomorrow, on 9/23/I didn't want to file a complaint but felt months waiting was long enough and couldn't get a return call after a number of attempts, I am just glad my leaking roof is being replaced finallyThe guys working on the roof have been very nice and staying on task
Initial Business Response / [redacted] (1000, 5, 2015/07/11) */ The Revdex.com offers these tips to consumers on their web site; Get a written contract that specifies the price and the work to be doneIn Illinois, state law requires a written contract with all costs enumerated for home repair or remodeling work over $1, Pay by credit card, if possible; you may have additional protection if there's a problemOtherwise, pay by checkNever pay in cash Be sure that all promises made are put in writing Your Signature Binds You to a Contract After you sign a contract, if you don't keep your agreement, the other party to the contract may take action against youYou have the right to cancel if you can prove the contract is illegal or was induced by misrepresentation or fraud The Federal Trade Commission advises consumers when it comes to hiring a contractor and signing a contract to get all the details in writing; any promises made during conversations or calls are not binding if they are not in writingIf they don't remember, you may be out of luck -- or charged extra a written statement of your right to cancel the contract within three business days if you signed it in your home or at a location other than the seller's permanent place of business It is most unfortunate that as a business we have to peruse breach of contract issues in such a manner as hiring a third party collection party, but it is within our legal right to do so, and to go back years in time to close the loop on these contractual problems It is correct that in we contacted MrY after he requested to be contacted by home improvement companies via Home Advisor.com for new windowsWe have a signed contract with MrY for the services requested, there are two payment details on the contract: $paid as deposit, Cash payment for remainder off balanceAlso as with all of our contracts, the consumer is notified of their right to cancel by mailing a cancellation notice and having it postmarked within business days of the contract date We also have on file along with the original contract, the signed Consumer Rights Acknowledgement Form, which MrY signed Not allowing us to follow up on getting measurements so we may order the correct windows, does not allow the home owner out of their contractual obligationWe will not disregard our right to follow up with homeowners who are in brea
Due to the basement sump pump not functioning and the water left in the basement, coupled with the high humidity, a large amount of mold is present in the basementAttached is the results of a licensed inspector's mold test and the cost to remediate [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would Like to thank you for the help to getting the job don I would like to close this case satisfactory Tank you Nicholas Randitsas
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ As per our company policy, we are handling this issue internally within the company. We are meeting with this homeowner next week. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response... from the business.) The owner of the business, who I had been attempting to contact called the next day, and sent someone to measure for the windows. At this time, they say that they have ordered the replacement frame, but I have still not been able to speak to the owner about my problems with the company. As long as the replacement frame comes in, I suppose I am satisfied, although the primary response that was needed was a simple apology for the lower-end to mediocre workmanship and the terrible customer service. It would have gone a long way just to have personal contact with the owner to show him exactly what I was having problems with, but I guess that this company is either too busy, or not concerned enough with my opinions to take the 30 minutes to do this.
All of our records indicated that the old shingles were indeed tore off before the new shingles were put on We have a meeting scheduled with Mr [redacted] with the owner, [redacted] and our general manager, [redacted] *on Monday December 5, and we hope at that time everything will be cleared up Thank you for your time
Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ BetterWay Siding & Windows does not assume the responsibility of manufacture warranty issues Any issue that was with the shower door and the coating peeling was a manufacture defect and not the responsibility of the installer to correctThis information should have been relayed the 1st time [redacted] contacted us about the issue but as he states in his comments, he was speaking with a former employee of ours, [redacted] who is in fact recently deceasedThat is not the type of comment we would make lightly about any person especially about someone so young and who worked with us on a daily basis As for the numerous phone calls made to the office, it is unfortunate there is no additional attempt to contact us through obvious other means such as our request form on the website, or through the homeowners e-mail Since this complaint has been filed by Mr [redacted] the shower door has been replaced with a new shower door at no cost to the homeowner, we utilized the manufacture warrantyWe are always more than happy to help our customers if they need assistance with manufacture warranties and product information they have installed in their home via our company ::
The homeowner will get her down payment returned within the next weeksThe business was confirming contract information prior to decision making
Unfortunately the contract that was written was very vague about the work that was being done and not being done We have sent a crew to Mr [redacted] 's house today to do the area that Mr [redacted] would like done We hope this clears up any issues with this job Thank you