Members Exchange Ridgeland need to adequately staff tellers during peek hours on the first,fifteenth,end of monthAt times there are longer wait times than necessaryCustomers are there business and they need to realize itThere commercials are nice,but why advertise if you're not going to be dedicated to assisting your membersFor example today I wanted to do a withdrawal,but my account was frozen because I needed to do an address changeI can only do that by seeing a loan officerThere were two officers,but one had been on the phone about minutes and the other officer had a customer at her desk for approximately minutes and there were three more people sitting and waiting for serviceI feel that there should be something in place for members to complete simple tasks(a FastTrackArea)if you would or maybe even a floater when needed.(Use staff that's available)
Members Exchange Ridgeland need to adequately staff tellers during peek hours on the first,fifteenth,end of month. At times there are longer wait times than necessary. Customers are there business and they need to realize it. There commercials are nice,but why advertise if you're not going to be dedicated to assisting your members. For example today I wanted to do a withdrawal,but my account was frozen because I needed to do an address change. I can only do that by seeing a loan officer. There were two officers,but one had been on the phone about 15 minutes and the other officer had a customer at her desk for approximately 15 minutes and there were three more people sitting and waiting for service. I feel that there should be something in place for members to complete simple tasks(a FastTrackArea)if you would or maybe even a floater when needed.(Use staff that's available).
Members Exchange Ridgeland need to adequately staff tellers during peek hours on the first,fifteenth,end of monthAt times there are longer wait times than necessaryCustomers are there business and they need to realize itThere commercials are nice,but why advertise if you're not going to be dedicated to assisting your membersFor example today I wanted to do a withdrawal,but my account was frozen because I needed to do an address changeI can only do that by seeing a loan officerThere were two officers,but one had been on the phone about minutes and the other officer had a customer at her desk for approximately minutes and there were three more people sitting and waiting for serviceI feel that there should be something in place for members to complete simple tasks(a FastTrackArea)if you would or maybe even a floater when needed.(Use staff that's available)
Members Exchange Ridgeland need to adequately staff tellers during peek hours on the first,fifteenth,end of month. At times there are longer wait times than necessary. Customers are there business and they need to realize it. There commercials are nice,but why advertise if you're not going to be dedicated to assisting your members. For example today I wanted to do a withdrawal,but my account was frozen because I needed to do an address change. I can only do that by seeing a loan officer. There were two officers,but one had been on the phone about 15 minutes and the other officer had a customer at her desk for approximately 15 minutes and there were three more people sitting and waiting for service. I feel that there should be something in place for members to complete simple tasks(a FastTrackArea)if you would or maybe even a floater when needed.(Use staff that's available).