Betts Heating & Air

I have contacted our Billing Company to find out what has happened to this date of service The Billing Company has stated that they have resubmitted the claim to Blue Cross Blue Shield.I have contacted Blue Cross Blue Shield who has informed me that they are reprocessing the claim I am unaware of what the $charge was, but have informed the Billing Company to adjust that charge off of the account I want to extend my apologies to how this situation was handled and assure you that this is not how AZ-Tech Radiology conducts our Billing Ernesto has been reprimanded for how he handled this accountIf at anytime you have questions or concerns, I can be reached at ###-###-####Thank youDonna L***Billing ManagerAZ-Tech Radiology

I have reviewed this account with the supervisor at the center where Mr. [redacted] was seen. Mr. [redacted] was told if he wanted to pay cash it would be $170.00, but if his insurance was billed he would be responsible for the Deductible, Coinsurance or Copayment. At the time of... his visit the insurance required us to collect $101.20, which we did. Mr. [redacted] was informed that we would submit to his insurance and bill him for any remaining amount that the insurance required. I have attached the patients explanation of benefits which shows that the insurance required $215.95 as his deductible. We bill a rate that is CMS approved by law and for this particular procedure the billed amount was $823.00 which is the amount we bill all insurances. Our contracted rate with [redacted] is $215.95 which the insurance stated patient owes towards his deductible and we are required by law to collect. If the patient needs further information of what his insurance plan covers he should contact [redacted] to appeal with them. If [redacted] feels this amount is incorrect, they will contact me. AZ-Tech Radiology is required by law to collect all deductibles. If we do not this is considered Insurance Fraud. We only collect the money that the insurance companies require us to.

AZ-Tech Radiology was required by law to charge patient the deductible amount that patient's insurance required which is $215.95. AZ-Tech Radiology was paid zero by the insurance and the amount billed is the amount that is always billed to all insurances for this procedure. I have attached the EOB which shows that the only amount being paid to AZ-Tech Radiology is the patient's deductible, which again is what the insurance has REQUIRED us to charge the patient. We are not committing fraud, we are following the insurance guidelines set up by this patients insurance. Cash prices are only offered to people without insurance. We are unable to do a cash price if the patient's insurance has been charged. Patient is responsible for the deductible and can appeal with insurance if patient feels this was processed incorrectly. AZ-Tech Radiology only charges what insurances require

I would like the add the condition that you personally monitor the processing of this claim to its completion, since the original error was yours, not mine, and inform me when it has been finalized

I hope this complaint and dispute is posted on a website for others to seeIt's fraudI was quoted about $for a low contrast scan of my abdomenIt's the least expensive abdomen scan that a doctor can orderI don't make a doctor's salary and I have to know what it costs before the procedure is doneAZ Radiology charged my insurance company well over $My doctor and I called their place of business for a quote and the self pay rate is $but they couldn't answer my question about insurance until I got thereWhen I arrived, the person at the front desk excused herself to ask a supervisor or radiologist about my procedureShe came back and told me it was approximately a $procedure and it would cost me about $with my insurance appliedMy choice was to pay $or $I paid the $and the person at the front desk never said a word to me about additional chargesIf they did I would have opted to pay $the day of the procedureAbout a month or two ago I talked with a supervisor or radiologist at AZ Tech Radiology and told him I opted for the self pay rate of $I immediately sent the additional $and then two or three weeks later I get a letter from a collection agencyThis contest is over about $AZ Tech Radiology collected almost $for a procedure that costs $This is what's wrong with our healthcare systemI paid my billThank you

I have contacted our Billing Company to find out what has happened to this date of service. The Billing Company has stated that they have resubmitted the claim to Blue Cross Blue Shield.I have contacted Blue Cross Blue Shield who has informed me that they are reprocessing the
claim. I am unaware of what the $charge was, but have informed the Billing Company to adjust that charge off of the account. I want to extend my apologies to how this situation was handled and assure you that this is not how AZ-Tech Radiology conducts our Billing. Ernesto has been reprimanded for how he handled this account. If at anytime you have questions or concerns, I can be reached at ###-###-####. Thank youDonna L***Billing ManagerAZ-Tech Radiology

I will be following up with Blue Cross Blue Shield within the week as they informed me it would take to business days. Upon approval of the claim I will contact the patient. Once again if the patient has questions prior to my contacting the patient, the patient can call me directly at ###-###-####. Thank youDonna L***Billing ManagerAZ-Tech Radiology

I have reviewed this account with the supervisor at the center where Mr*** was seen. Mr*** was told if he wanted to pay cash it would be $170.00, but if his insurance was billed he would be responsible for the Deductible, Coinsurance or Copayment. At the time of
his visit the insurance required us to collect $101.20, which we did. Mr*** was informed that we would submit to his insurance and bill him for any remaining amount that the insurance required. I have attached the patients explanation of benefits which shows that the insurance required $as his deductible. We bill a rate that is CMS approved by law and for this particular procedure the billed amount was $which is the amount we bill all insurances. Our contracted rate with *** is $which the insurance stated patient owes towards his deductible and we are required by law to collect. If the patient needs further information of what his insurance plan covers he should contact *** to appeal with them. If *** feels this amount is incorrect, they will contact me. AZ-Tech Radiology is required by law to collect all deductibles. If we do not this is considered Insurance Fraud. We only collect the money that the insurance companies require us to