Betty Rose Furniture Reviews (1)
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Betty Rose Furniture Rating
Address: 122 W Market, Taylorville, Illinois, United States, 62568
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We repaired the sofa once and she is out of warranty and lost her receipt. I offered to order the part and got it ordered. She called being very rude saying that it shouldn't take this long to get the part ordered. Advised her that we are waiting on the part to come in. In the meantime she contacted...
the company that makes the sofa and they told her that she would need the receipt as well. I told her that I would not help her if she was being rude. I told her that I would help her in any way that I could. She kept saying that someone sliced her wire on her electric sofa. I told her that there is no way that anyone would do that and that if it was an issue we would repair it but that was not the issue she was having the first time. It was sitting un-level and we found out it was her floor. We adjusted the level on the sofa. She was over 30 miles away and we did not charge her a service fee the 1st time as we were trying to help her. Now she has made a Revdex.com complaint so I don't know what else I can do for her. I told her if she wanted to be nice I would help her but she was being rude and I don't believe it is our responsibility anymore as the sofa is out of warranty. I'll send her the part when it comes in but I will not assist any further if is going to be rude.