Betty's Maytag Home Appliance Center

Review: This vendor came to my house on July 23rd, under service contract to fix our microwave oven. Tech said the part had to be ordered. He stated it would be in in a FEW days. Make a long story short WE are still waiting for the part to come in as of this date. The vendor, Bettys Maytag Service center said that the part we needed to fix our microwave was no where to be found on the East coast.I believed them for over 3 weeks until I found out that the part was and has been available all the time. It took me FIVE minutes on the Internet last night to locate 19 of the exact part we needed from [redacted].com on the Internet. I called the service contract company who scheduled Betty's to fix our microwave to tell them of my findings. They agreed that Betty's excuse of not being able to locate the part we needed, known as a MAGNETRON,, was in fact bogus!! I told the company that I hv the service contract with that I did not want Betty's Maytag Appliance Center in my home at all.I don't believe in giving business to a company that cannot tell the truth or uphold their contractual responsibilities. The company that manages my appliance service agreement found another repair service that will be at my house TOMMOROW with the required part to fix our microwave oven. Betty's Maytag,in my opinion, is unreliable, doesn't care about their customers, and at the very least, for whatever reason, led me on for weeks that my microwave part was backordered and would be avail soon.I will never allow this company to do business in my home again and plan on passing the word to everyone I know. Their actions were unacceptable, unreasonable and deceitful.Desired Settlement: An apology and admitting their lack of service to me was unreasonable and totally poor business practices!

Business

Response:

We were contacted on My 23, 2013 to go out and service **. [redacted]'s microwave. Our technician diagnosed a magnetron rectifier, and high voltage capacitor on July 24, 2013. All of which are changed out when the magnetron burns our in order to stop future repairs from having to occur.

We received the magnetron and the magnifier on July 25, 2013. However the high-voltage capacitor was on back order, NOT the magnetron. The original estimated time of arrival for the capacitor was August 7. The part did not come in as expected and the new estimated time of arrival was August 12. The part was received on August 12 and we scheduled the customer for our next available appointment time of August 16. The appointment was then canceled by the extended warranty company and scheduled with a different company. Whether that company did the complete and ethical repair is between them and the extended warranty Company.

We were up front, honest, and forth coming with any and all information the customer requested. We were in no way unreasonable, unacceptable or deceitful.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Bettys continues their deceitful responses, even to the Revdex.com! If they are telling the truth and facts why did Assurant Solutions, the warranty service company I have, cancel Bettys service call with me. I was told on numerous occassions by Bettys, that the magnatron part could not be found "on the East coast"!!! In fact, I found it online in quantity in FIVE minutes! Bettys will never set foot in my home again and should be ashamed of their pathetic customer service and refusal to apologize to me for giving me false information many times! [redacted]

Regards,

Business

Response:

Re: **. [redacted]

September 18, 2013 response:

Please see the below response indicating that we were NOT waiting for the magnetron. We were waiting for the High Voltage Capacitor,

This will be our last response in this matter.

Please see below our previous response:

We were contacted on July 23, 2013 to go out and service **. [redacted]'S microwave. Our technician diagnosed a magnetron, rectifier, and high voltage capacitor on July 24, 2013, All of which are changed out when the magnetron bums out in order to stop future repairs from having to occur.

We received the magnetron and the magnifier on July 25, 2013. However the high-voltage capacitor was on back order, NOT the magnetron- The original estimated time of arrival for the capacitor was August 7. The part did not come in as expected and the new estimated time of arrival was August 12. The part was received on August 12 and we scheduled the customer for our next available appointment time of August 16. The appointment was then canceled by the extended warranty company and scheduled with a different company. Whether that company did the complete and ethical repair is between them and the extended warranty company.

We were up front, honest, and forth coming with any and all information the customer requested. We were in no way unreasonable, unacceptable or deceitful.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the vendor is obviously not going to admit they were at the very least not vry accdomodating to a past GOOD customer..Forget it!!!!!! They obviously dont care and I will NEVER utilize thir services again. Nor will dozens of my friends and coworkers, who will continue to spread the word about this particular, unwavering poor customer service vendor. I have no more to add to this case. thanks to the Revdex.com for trying.

Regards,