Betz Builders

At the time of complaint in July of 2013, Wood Wright Construction was paid in full for work completed at the [redacted] ' residence and the entire project was inspected by the city inspector at the time of completionFurthermore, there has never been a customer in the history of Wood Wright Construction who has paid a final bill, with pending work that needs to be completedRegarding the initial complaint, Wood Wright Construction contacted the Pipeline Supply (who was the installer/supplier of the countertop product)Pipeline Supply said they would investigate the complaintMy Project Manager was keeping Mrs [redacted] updated with any word from Pipeline, which was vague at bestDuring the course of the next few months, Pipeline was not returning our callsWe found that the company, Genistone was closing its doorsI am unsure of how the "crack" happenedThe [redacted] ' say it is an installation defectI spoke to Mrs [redacted] and was trying to figure out what to do numerous timesI was finally contacted by Mr [redacted] and he threatened me that he was going to sue my companyI asked Mr [redacted] to have a document drafted that stated that Wood Wright was not at fault for the countertop "defect" and I would credit him $2,to replace his countertop on his own, and that he would not hold Wood Wright responsible for any supposed "defect" he has in his countertopAt that time, Mr [redacted] said he would not make any complaints about my businessMr [redacted] stated that he had already made complaints, but then he changed his story and said he had not made complaintsI said I was willing to settle with $2,paid to the [redacted] ' with a Cancellation and Mutual Release form and with the Meyer's ceasing any complaintsThe release form came in the mail, but it states that "Builder does not acknowledge by the signing of this document that any workmanship was faulty." But then states in #4: "Builder will pay to Homeowner upon the signing of this document the sum of $2,to settle all claims and issues for faulty workmanship covering the entire project." I specifically said I would not agree to signing any documents that state Wood Wright did faulty workI believe that my company has never done faulty work at the [redacted] ' residenceI believe the [redacted] are trying to take advantage of my company and have no desire to have the $2,settle this matterI believe that I am not responsible and cannot confirm how the supposed "crack/defect" happenedAt this time, I feel as though I am not responsible for any damage that the [redacted] may have caused to their countertopIt is common practice for numerous countertop companies to have a clause that final inspection is owner's sole responsibilityI was willing to give $2,to the [redacted] ' in good faith, however, I feel that Mr [redacted] is not being forthright with this complaint.Thank you and please let me know if there is anything else I can do[redacted] OwnerAmy's Cell: 715-797-

I will sign and pay $2,to the [redacted] if he changes the statement on the release from: "Builder will pay to Homeowner upon the signing of this document the sum of $2,to settle all claims and issues for faulty workmanship covering the entire project." Changing it to: "Builder will pay to Homeowner upon the signing of this document the sum of $2,to settle all claims and issues covering the entire project." If Mr [redacted] is willing to change the language, I will settle the matter with $2,check and signing of the documents when I receive them[redacted] Owner [redacted] Wood Wright Construction, Inc.PO Box 70, Neillsville, WI 54456www.woodwright.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will try to keep this brief
Basically, Woodwright seems to be saying that once they received final payment then all responsibility for the quality of their work comes to an end As documented earlier their project manager was in a long and protracted correspondence with us regarding the particulars of replacing the countertops For example, on 9-23-he wrote:" Is there a counter-top you like, I will replace the counter-top with something of equal value to what you have." The project manager has been to our house and seen the cracks in the counter-top At no time did he suggest that they were caused by us Since their installation several more cracks have developed.Regarding the conversation between the owner and myself I made it perfectly clear that I had filed complaints regarding Woodwright and that I was exploring the possibility of suing them Their project manager had last communicated with us on 12-12-and then would not respond to our emails or calls During our conversation, the owner agreed to a $settlement to bring this whole matter to a close I went to a attorney and had papers drawn up to reflect our agreement The agreement in part reads: "Builder does not acknowledge by the signing of this document that any workmanship was faulty Builder will pay to Homeowner upon the signing of this document the sum of $2,to settle all claims and issues for faulty workmanship covering the entire project." So, the agreement in fact does not include any admission of fault on her part and is instead written to her greater advantage as it removes any avenue for future claims regarding the entire project. In a nutshell, way back in Woodwright was paid to install kitchen counter-tops, the counter-tops were faulty, their project manager admitted they were faulty and for three years we've been waiting for Woodwright to correct this work.At this time, we would still be willing to abide by the agreement drafted the attorney *** *** Baring some sort of resolution, we will be exploring our next avenue of satisfaction
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At the time of complaint in July of 2013, Wood Wright Construction was paid in full for work completed at the ***' residence and the entire project was inspected by the city inspector at the time of completionFurthermore, there has never been a customer in the history of Wood Wright
Construction who has paid a final bill, with pending work that needs to be completedRegarding the initial complaint, Wood Wright Construction contacted the Pipeline Supply (who was the installer/supplier of the countertop product)Pipeline Supply said they would investigate the complaintMy Project Manager was keeping Mrs*** updated with any word from Pipeline, which was vague at bestDuring the course of the next few months, Pipeline was not returning our callsWe found that the company, Genistone was closing its doorsI am unsure of how the "crack" happenedThe ***' say it is an installation defectI spoke to Mrs*** and was trying to figure out what to do numerous timesI was finally contacted by Mr*** and he threatened me that he was going to sue my companyI asked Mr*** to have a document drafted that stated that Wood Wright was not at fault for the countertop "defect" and I would credit him $2,to replace his countertop on his own, and that he would not hold Wood Wright responsible for any supposed "defect" he has in his countertopAt that time, Mr*** said he would not make any complaints about my businessMr*** stated that he had already made complaints, but then he changed his story and said he had not made complaintsI said I was willing to settle with $2,paid to the ***' with a Cancellation and Mutual Release form and with the Meyer's ceasing any complaintsThe release form came in the mail, but it states that "Builder does not acknowledge by the signing of this document that any workmanship was faulty." But then states in #4: "Builder will pay to Homeowner upon the signing of this document the sum of $2,to settle all claims and issues for faulty workmanship covering the entire project." I specifically said I would not agree to signing any documents that state Wood Wright did faulty workI believe that my company has never done faulty work at the ***' residenceI believe the *** are trying to take advantage of my company and have no desire to have the $2,settle this matterI believe that I am not responsible and cannot confirm how the supposed "crack/defect" happenedAt this time, I feel as though I am not responsible for any damage that the *** may have caused to their countertopIt is common practice for numerous countertop companies to have a clause that final inspection is owner's sole responsibilityI was willing to give $2,to the ***' in good faith, however, I feel that Mr*** is not being forthright with this complaint.Thank you and please let me know if there is anything else I can do.*** ***OwnerAmy's Cell: 715-797-

I will sign and pay $2,000 to the [redacted] if he changes the statement on the release from: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues for faulty workmanship covering the entire project." Changing it to: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues covering the entire project." If Mr. [redacted] is willing to change the language, I will settle the matter with $2,000 check and signing of the documents when I receive them.[redacted]Owner
[redacted]Wood Wright Construction, Inc.PO Box 70, Neillsville, WI 54456www.woodwright.com