Bev Roberts Rentals, Inc.

Bev oversold her companies services and made direct statements as to her firms service levels which she completely failed to service after the lease I found a rental property that seemed to fit my needs, I had to depend on Bev's word that the house was in good operating condition and clean. Bev oversold her services as well as overlooked the needs of the renters. Her service may work for someone using her property management service, as when I brought my needs immediately to her she shared with me that she does not care what the renter thinks, implying her only all whence is to the owner. My issues were relatively easy to rectify, she lied about little things and defended herself like a child. I am an executive formally of a fortune 100 company, and when I say she is the least professional person I've dealt with in years, I mean it. I would stear clear of her services and find someone who runs their business with integrity.Desired SettlementI want what was sold to me, a clean house that was ready to move in. The house was a mess and she defended her lies, so unprofessional and offensiveBusiness Response Mr. [redacted] contacted Bev Roberts Rentals via phone on February 4, 2015 to express his concerns and request for the owner to hire a professional house cleaner.Prior to Mr. [redacted]'s occupancy on January 2015, the property owner had the interior property professionally painted and the carpets professionally cleaned. The interior home was cleaned by the past tenant before vacating. We expressed to Mr. [redacted] that we will be more than happy to supply him with a copy of the paid invoices as proof a professional was hired and work was completed. The property manager also possess photos and video of the property that were presented to the property owner before Mr. [redacted]'s occupancy. Per North Carolina General Statutes § 42-42, the property owner is only required to provide a fit and habitable premises. "Broom swept condition" implies that a home is left broom clean throughout. Per North Carolina law, a property owner is not required to hire a professional house cleaner, a professional carpet cleaner, or change carpets or paint between tenants unless the property owner so chooses or it was agreed upon and included in the Residential Rental Contract. However, we understand that each individuals definition of clean can differ. We allow space on the tenant's Rental Application offer for any additional requests a tenant should require prior to their occupancy. Unfortunately, Bev Roberts Rentals was unaware that Mr. [redacted] desired the property be professionally cleaned prior to occupancy. Per the Rental Application, page 3, paragraph titled "Contingencies", "The property condition of the rental is "as-is" condition unless you specify work you want done as part of your rental offer. Please indicate to the agent and on this form any items that need to be addressed with your offer." We believe Mr. [redacted] unintentionally left this Contingencies section of his signed Rental Application offer blank. Since no special request was made, the Residential Rental Contract and it's attached Addendums were composed with the understanding Mr. [redacted] was accepting the property in "as-is" condition. Ms. Roberts did not imply that she "does not care what the renter thinks, and her only whence is to the owner". Ms. Roberts explained that Bev Roberts Rentals, Inc. represents the property owner per a binding, signed Property Management Agreement as explained in the Residential Rental Contract page 6, paragraph 21, section 1. Bev Roberts Rentals solely manages the daily operations of the property; however, the property is owned by another party. We do not have the authority to make decisions regarding the property nor order an expense upon a property owners account without prior approval from the property owner as explained on page 6, paragraph 21, section 3. In order to lawfully process Mr. [redacted]'s request for a professional house cleaner, Bev Roberts Rentals must follow the terms as explained on page 9, paragraph 11, titled "Property Maintenance", "All maintenance concerns are to be directed in writing" to the property manager. [redacted] spoke to Mr. [redacted] on February 5, 2015. Mr. [redacted] agreed to email [redacted] a list of concerns and/or requests that Bev Roberts Rentals can present to the property owner for approval. Currently, [redacted] is waiting for Mr. [redacted]'s email. She and Bev Roberts will address Mr. [redacted]'s concerns with the property owner immediately upon the receipt of his email. Either Ms. [redacted] or Ms. Roberts will contact Mr. [redacted] once they received a response from the property owner. Bev Roberts Rentals cannot guarantee that the property owner will approve or deny Mr. [redacted]'s request for a professional house cleaner or any other concerns, as the decision ultimately belongs to the property owner. Final Business Response /[redacted]/Attached you will find the requested copies of both invoices: [redacted] Cleaners for the professional carpet cleaner and [redacted] and [redacted] Inc. for the professional painting.

We paid earnest money $1225 and $60 feeOn May 5th my sister in went to [redacted] rentals and gave money order in the amount of $1225 earnest money and $60 application fee in cash [redacted] herself took earnest money and application fee. [redacted] herself told my sister in law she did not need a receipt because it was application fee well lo and behold we did not get rental home which is fine so my sister in law went back in and got our earnest money back I get a phone call from nick who I believe is [redacted] son saying they gave us application fee back in a check that was paper clipped to earnest money This is not accurate application fee was in cash so no check could have been paper clipped to earnest money so today 5-16-2014 I received a letter stating that if we did not pay another $60 dollars they would turn us over to collection agency this is morally wrong I'm am a disabled person and we should not be forced to pay application fee twice and I'm sure you know they would not run application fee without their money this was after I had talked to [redacted] also [redacted] knows she was given cash money directly to her hand from my sister in law I'm sure her memory is not that bad hard to believe. This seems to be a blatant attempt to double charge on application fees for disabled peopleDesired SettlementWe are requesting that they admit that money was given to [redacted] and credit our account accordingly and and refrain from turning inaccurate information to credit bureaus and collection agency's thank you Business Response /[redacted]/When the consumer signed their Rental Application Contract to rent one of our properties, the terms and conditions written in the contract included the consumer must submit an Earnest Money Deposit of $1,225.00 and a non-refundable Application Fee of $60.00 with their rental application. We submit the Application Fee directly to a third party who process the consumers credit history, criminal background check, rental history, and employment verification. Once the application was processed, we notified the consumer that their application was declined; therefore, we would return their original check for the Earnest Money ($1,225); however, the Application Fee ($60) is non-refundable since we processed their application. Later, the consumer's family member came in to pick up the Earnest Money check. When the consumer's family member picked up the check in the office, the showing agent, [redacted], was out of the office on appointments. Another agent in the office assisted the consumer's family member and returned the funds. Later, the accounting department brought it to Mr. [redacted] attention that the consumer's Application Fee had not been paid. Since the assisting agent that helped the family member was not involved in the transaction, he believed he accidently released all the funds to the individual instead of releasing only the Earnest Money. The accounting department mailed the consumer an invoice for the balance due of $60.00 for the non-refundable Application Fee that was accidently returned when the family member picked up the funds. The consumer was upset when their application was declined to lease the property and sequentially forfeiting the $60 Application Fee, so the invoice for non-payment of the Application Fee increased the consumers dissatisfaction. The consumer then contacted the business owner, [redacted], via phone on Friday, May 16, 2014 at 4:35 PM. Mrs. [redacted] explained that we do not have a receipt of funds from the consumer in the bookkeeping system for the Application Fee; therefore, the bookkeeping system issued them an invoice notifying them of the outstanding balance. Mr. [redacted] and Mrs. [redacted] both agreed to waive the consumer's Application Fee and not seek further payment. Mr. [redacted] agreed to pay the cost out of his own pocket to cover the fees associated with processing the consumer's application and our bookkeeper removed the charge and marked the account with the consumer closed on May 16, 2014. We felt that deleting the charge would satisfy the consumer and avoid further communication regarding the issue. However, on May 16, 2014 at 6:17 PM, Mr. [redacted] received an aggressive email from the consumer. Mrs. [redacted] was left with no choice but to respond to the email on May 16, XXXX X:XX PM requesting the consumer to please not contact [redacted], any other agent, and/or employee of [redacted] Rentals any further. If they must contact [redacted] Rentals further, they must do so via email only to [redacted]; therefore, we could forward such emails to our attorney.

Contract was not adhered to and full compensation was not received from tenant or Agent for damages.I was led to believe under the contract that the tenant would take care of my rental property. However, after the tenants moved out there were many things damaged including two trees, my lawn was destroyed, and other damages that I was not compensated for by either the tenant nor Agent involved.Desired SettlementI want to be compensated for the cost of the two trees, the broken lock on the back screen door, The cost for reseeding my lawn,and filling up the holes left by fence tenant installed without my permission. Also additional removal of trash left on the wooded part of my property, which is still there. Business Response This is a response to the claims made against Bev Roberts Rentals, Inc. We will premise some of the rebuttal with a short paragraph of the background. Consumer, i.e. homeowner, felt that the tenants did not leave the exterior of the property in the same condition that she left it for them. The tenants took occupancy of the property on September 15, 2011; therefore, they occupied the premises for a full 2 years. The lease term terminated and the tenants vacated on September 30, 2013. The homeowner signed the lease agreeing to the terms, which included the tenants indoor and outdoor pets; 2 large dogs and 1 cat. This response will address each topic; identify the steps and timeline as to how this complaint was rectified. In regards to the two trees the homeowner is seeking to replace: Per the homeowner's request, a landscaper visited the property on May 16, 2013 to mow, trim, hedge, and edge. The landscaper completed the job in full with invoice. On June 12, 2013, the homeowner sent an email to Bev Roberts Rentals stating that the trees and hedges were not cut back far enough, and requested the landscaper return to complete more pruning and trimming. Per the homeowner's request, the landscaper returned to prune and trim the trees and hedges further. The landscaper advised the Bev Roberts Rentals agent not to trim the trees and hedges any further, because of the possibility that they could deteriorate due to the summer heat. The agent brought this to the homeowner's attention; however, the homeowner still requested the work to be completed as stated in a saved email dated June 15, 2013. The tenant's security deposit was not charged due to the homeowner's oversight to trim the trees and hedges further causing summer heat damage. Damage was not due to tenant error or neglect.In regards to the homeowner seeking compensation for the cost of reseeding the lawn: The homeowner was fully aware of and accepted the tenants' two large dogs and a cat. The tenants compensated the homeowner a larger-than-normal, non-refundable pet fee to induce the Landlord to grant permission for the pets, and the homeowner accepted. Over the course of two years, the pets caused minimal yard damage due to running and playing; however, the tenant compensated the homeowner a sum from their security deposit for the lawn damage. In the addition, the homeowner did not take into account that the lawn "damage" was not wholly due to pets, but that it has become dormant due to the fall season. The tenants installed chicken fencing in the yard, which the homeowner requested they leave behind upon their vacancy. The tenants offered to leave the chicken fencing for the homeowners use if the homeowner would compensate them for the cost of the fencing. The homeowner refused to compensate the tenants and request that they remove the chicken fencing upon vacancy. In regards to the homeowner seeking compensation for the trash removal: The City of Durham refused to pick up the trash left at curbside by the tenants, due to a note stating trash couldn't be picked-up due to low hanging tree branches. On October 3, 2013, Bev Roberts Rentals hired a vendor to remove the trash which was charged against the tenants' security deposit. In regards to the homeowner seeking compensation for the cost of "other damages" noted were all included and compensated for in the Security Deposit Settlement Statement, which the homeowner received a copy along with the funds. The Settlement Statement clearly indicated each transaction that was charge against the tenant's security deposit in accordance of the North Carolina Security Deposit Act. The agent completed a thorough0 walk through of the modular home with the homeowner on October 1st, 2013; one day after the tenants vacated. On October 22, 2013, the Tenant's Security Deposit was settled, the owner was compensated, and remaining funds were issued to the tenant by the 30 day period allowed by the North Carolina Security Deposit Act. On November 3, 2013, the homeowner emailed Bev Roberts Rentals, Inc. an additional request for the tenants to compensation for a broken door lock. This email came after the allotted 30 day time frame per the NCSDA and after the remaining funds were release to the tenant. After this time period, there is no proof the broken lock was caused by the tenant or the homeowner.Consumer Response The lease specified that tenant would take care of the lawn, which they did not. The lawn was left to overgrowth frequently, when owner requested the lawn be mowed, owner was told that tenant would do this in a timely manner, however, it was not and the overgrowth plus cutting and leaving the cuttings which in turn caused damage to the lawn, this was stated as the cause when I asked the lawn service that I hired afterwards to reseed the lawn. I have pictures that show before and after. Also thetenants have damaged other things I found later on as well as braking the glass of the electricity meter outside the house. The trees were cut in half by the so called landscaper Roberts Rentals hired. He cut my Japanese Maple in half, and that is a very expensive tree. It was not dead. Why anyone would do that is beyond me. Tenant had cut a tree down without my knowledge or consent. When they added the dog fence that was also without my knowledge or consent. I was not compensated according to the damage done. Also the top of the range was left greasy and dirty, along with refuse being left on the undeveloped part of my property where most of the trees are. I informed Roberts Rentals that this part of my property is not a garbage dump.Business Response In the state of North Carolina, landlords may be able to keep all or a portion of a tenant's security deposit for damage ONLY in excess of normal wear and tear. The homeowner was compensated for the items of concern, that were in excess of normal wear and tear, after tenant vacancy. By law, we may ONLY deduct the actual cost of repairing any damage. The items must be repaired in a manner as to supply the tenant with a copy of the invoice paid. A landlord in North Carolina has 30 days after tenant move-out to return a tenant's security deposit. Along with the balance of the security deposit, the landlord must also provide an itemized list of damages or deductions. A tenant can file suit against a landlord if the landlord has not followed the proper procedures as spelled out in North Carolina Tenant Security Deposit Act. The homeowner emailed an additional list of concerns after the 30-day window, and after the remaining funds and itemized statement were sent to the tenant. The homeowner has unreasonable expectations that we lawfully cannot participate or assist with. We would advise the homeowner to contact an attorney to explain the laws of the North Carolina Tenant Security Deposit Act. Due to the release of funds from the Security Deposit that the owner has accepted and deposited, we feel this matter is settled and closed.